[Resolved]  Durian — Bad product, no service despite 5-yr warranty

We from Sroi Sharada Institute of Indian Managem, ent Research purchased one office table and two big size cupboard 2 years back, not it got some touch up repairing work. for That I lodge a complaint in[protected] with a service request, after 12 days from the date of complaint one person came at 7 pm in the evening and he told that I will need another 15 days to send the technician for the work, Fro that event also 15 days happened. but nothing happened, Today again on 30th April 2011 i have lodge a service request and again it is told that it will take another 7 days to attend the service request,

With such kind of service how they are serviving,

I would like to warn all the prospective customer never ever purchase anything from Durian.

Durian is the worst manufacturer and moreover has a nastiest and shameful after sales service.
Had purchased their Bed and Sofa and horribly during installation itself the wood started breaking from corners.
Drawer of Wardrobe broke and came out. Since this shameless people claim warranty of 5 years, had called them several times but was treated like an alien.
Luckily once a person assured of visit by their carpenter, who never came. Have lost complete hope in this company but still believe that some day they might change the system and revert to customer being loyal on the brand name.
Any senior officials of Durian who cares to know true feedback from their customer, call the undersigned.

Sandeep Reddy
[protected]