[Resolved] Electrolux Kelvinator — Replacement of compressor under warranty

[Resolved] Electrolux Kelvinator — Replacement of compressor under warranty

P pushpal mazumder from Kolkata, West Bengal Apr 22, 2008

Dear Sir, This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No. ERP - 245 F/F) on 24th January 2008 from Star Vision Electronic and Electrical, Subhaspally, Siliguri - 734001 and after three months the compressor went down. I lodged a complaint on 08th April 2008 in North Calcutta service center regarding replacement of compressor as it is under 5 years warranty period and my complaint no. is 08D08007. Till now, nobody has responded and when tried to call the service center authorities to know the status of the complaint, I am facing very harsh behavior and suffering harassment. Each time they say that right now new compressor is out of stock and will have to wait for a week. The situation is still the same and now each time when called up, they give me some new number of sales department or any other department and ask to contact them. The summer is in its peak right now in kolkata and my family is having a hard time due to this. Please look into this matter urgently and let me know the date when I can expect the replacement of compressor. Looking forward to an early response from your side. Regards, Pushpal Mazumder Mob: [protected] Was this information helpful? No (1) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
4 Comments	Share
Submit Close

Related Electrolux India reviews

View all 937 Electrolux India Reviews

Comments

Deepak Roy

from Lucknow, Uttar Pradesh

Jun 26, 2008

I have Refigretaor of 70 Litre which is not cooling / freeze. Purchase year is 2004.

Volt 220 50 hz IPG R134a

Serial No. is 33802609,
Serial No. 03G0119196

aditya parkash sharma

from Jaipur, Rajasthan

Aug 29, 2009

my kelevinter master cool 180 Ltt. not working
Date of Pricheg 3/09/2008

Pradeep K Srivastava

from Mumbai, Maharashtra

Sep 4, 2009

Unfortunately many foreign companies in India have outsourced their service part to some local franchise. Now these franchisees have only one job that is to milk money from you as much as they can. Many of the toll free number never works. They don't give their emails so that you cannot contact them. They are also fully aware of the legal loopholes in India so they are free to harass, torture and extract money from you.
We need a very strong consumer movement in India agaist this exploitation.

IRVIN BAPTISTE

Sep 17, 2009

i have a kelvinator fridge model KNT11JSE which is leaking i cant find what type of gas it uses .The compressor is ML80GOY. Iwant to think its R12 because its over 15years old .Can any one help me?