[Resolved] eTechies — REFUND NOT GIVING

Jagan2012

from Mumbai, Maharashtra

Dec 3, 2012

Address: Mumbai City, Maharashtra

I had launched a complaint on ETECHIES stating that my desktop is not working on 18.10.2012 when the engineer checked my desktop he told that there was a problem in the motherboard chip so i have to take the motherboard to the service center and you will get back within 10 days and they asked me to pay Rs.1360/- in advance. I also paid that. After 8 days i received a call from the customer service desk of ETECHIES (Ms. Archana) and she told me that there is a problem in the chip so you have to replace it which will cost you Rs.1200 and the mother board will be delivered to you within 3 days, I accepted that cost also then after 5 days again i got the call from same person stating that your problem could not be solved so better you change your motherboard and we are delivering the Motherboard as it is within 3 days. Now my motherboard took totally 28 days to return back to me without any changes and then i consulted with the engineer and customer service lady Ms. Archana regarding the refund she first told that you will get it back after deducting Rs. 500 from the Rs.1360 and i accepted that. then after putting a reminder mail i got a call stating that i neglected the cost of repairing therefore i am not going to get the cash back after explaining the whole story to that person she told we have to investigate on this matter so kindly provide some time we will call you back asap But still now i didn't get any reply from them. No one replying for my mail and nobody reverting me with the exact reply. i even told this problem to Sulekha website person they also launched the complaint but it is of no use. Kindly any one help me to get back my money. Find below details for your ref.
Request id No.: 45634
Name - Jagan
Mobile - [protected]
.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Jagan2012

from Mumbai, Maharashtra

Dec 10, 2012

I just a got a call from the ETECHIES person after posting the complaint in this sites. They told to provide 2 days of time for dealing the matter but since i did not get any reply from them. totally fed up with their services. Is there anybody who can help me.

Jagan2012

from Mumbai, Maharashtra

Dec 13, 2012

Just today i.e. 13.12.2012 talked to the accounts person of E techies Mr. Yashwant regarding the refund. Till date nobody call from their side I made a call and asked about this. He simply told you will not get the refund after asking the reason he told that it is the cost for sending our engineer at your place to collect the motherboard and then to return back to your place but it does not matter whether the problem solved or not and you will not get the refund back. When i told him you also told that i will get an Antivirus package while placing the complaint. Then he told that i have to go through your all mails and calls to see whats to be done. Its seems like that if this problem will taken over to another one month then they will ask me to pay a sum of rupees for attending the call. It already taken 2 months to give a perfect reply to a customer. I dont know why www.sulekha.com promoting such sites. Now i dont know who to blame for this sulekha or etechies.