[Resolved] Fantasycricket. Dream11.com — Money withdrawal

rahuld86

from Mumbai, Maharashtra

May 31, 2012

Address: Mumbai Suburban, Maharashtra

I played few games on this website during the Indian Premier League. I won two games that made me Rs.2100. Now once I tried withdrawing Rs.1000 and that was my only mistake on this website. I made the attempt on 30th April, 2012 and now its more than a month since I am waiting for the money to get credited in my account. They don't have a phone support. They don't have a chat support but they fake it by putting a "Live Help" button on the website which doesn't work at any hour of the day.

Now the only option I have is to email them. Well I tried that too. First they said they transferred the money. When I shared my bank account statement with them, they made an excuse of some error in their system and promised me a transfer by coming monday. That monday never came and now they don't even reply to my emails.

If you guys are listening and have the balls to deal with it then just try contacting me.

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Nov 4, 2016

Complaint marked as Resolved

Verified Support

Jun 03, 2012

Dream11 Fantasy Customer Care's response Dear Customer,

We at Dream11.com strive to ensure that we make the required payouts in a timely manner, as promised on our website. We have already paid out thousands o[censored]sers in time and only delay when there is an actual bank error in processing the withdrawal.

We sincerely regret any inconvenience you have faced and apologize for the same. Please provide us with your registered email id or team name so that we can check and do the needful.

Please email us at [protected]@dream11.com for all your transaction related queries.

Regards,

Dream11.com Support Team

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Comments

rahuld86

from Mumbai, Maharashtra

Jul 25, 2012

I got my transfer. It was my fault however, as I entered wrong details but the customer care response time could have been better. Thanks anyways and I would certainly like to continue playing more games on Dream11.com

Vishal Sojitra

from Kanpur, Uttar Pradesh

May 19, 2016

Https: / / Fantasycricket. Dream11.com — They suspended my account without telling the reason for the same.

I have made the account on the site and deposited 200 rs and after that I got verified and whenever I tried to withdraw the money they suspended my account.

ashwin1996

Oct 14, 2016

Dream 11 is a game of skill, uf anyone says its fake, then he is fake thats it, i have won more than 30k, its in bank account

amudhan a jayvignesh

from Morena, Madhya Pradesh

Jan 25, 2017

Hi this is Amudhan. I'm playing dream 11 and I have won many leagues from
last Friday. I had processed my withdrawal but my money is not get credited
in my bank account. Can i know the reason. I have also verified my bank
account and pan card for proof. Also why have u blocked all my referral
accounts. Please do the needful and credited my
winning money soon. I also wanna know why you have blocked my referral accounts.

[protected]@gmail.com

[protected]@gmail.com

[protected]@gmail.com

Karthick.[protected]@gmail.com

Could you please unblock all my accounts as they are verified and installed in different devices. Please kindly release the blocks. If needed please do call me @ [protected].

All these accounts are registered under different mobiles of the person whom is playing. Please contact me and activate my accounts soon as I haven't done any fraud in this. Few accounts even had pan card and passbook of bank was verified.

Danish1254

from Gurgaon, Haryana

May 15, 2017

My winning ballance is deducted and it shows in transaction as nullified what it means .its surely a fake app i have added 30rs and now it becomes 250 but it is deducted from my account
Help me out please