[Resolved]  Ford Figo — Rusting of Axle and other parts

Address: Faridabad, Haryana

Bought a new Ford Figo Diesel on 6/6/11.Took for first service last week and was shocked to see condition o[censored]nderbody.Both Axles,Front Discs,Knuckles and multiple parts are badly RUSTED.Updated dealer and he said FORD is aware of this and term this as NORMAL.Taking the matter to consumer court for full refund of value paid and damages for inconvenience.
Request all FORD FIGO customers to get their vehicles inspected for RUST.All cars at the dealership NCR Ford have excessive rusting.Have also written to FORD USA and awaiting a reply.Sent 23 snaps of various affected parts including chasis.
THIS IS HORRIBLE. It should have got "WORST CAR OF 2011 AWARD" rather than BEST CAR award.I donot know how they managed to convince Bloomberg TV guys.

Spoke to customer service team who say this is OXIDATION and had to update them the consequences.The axle can break over a period o[censored]se due to rusting and can result in a fatal accident.Seems like FORD is not bother about the safety of its customers.You can email me at [protected]@northamptonuniversity.in and I shall email you the snaps.

STRONGLY ADVISE CUSTOMERS NOT TO BUY A FORD CAR.Horrible service.
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Aug 13, 2020
Complaint marked as Resolved 
 
2 Comments

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This is really terrible. The company has to take ownership and be more responsive. Not just service deficiency, it can be fatal. Wake up Ford. Your dealers are your family not your outsourced agents. Pls take ownership for them
Dear Sir,

I am sorry to hear your difficulties with your ford car. Even i have the worst experiences with ford and its service people. I am updating and contacting people having trouble with ford. Can you pls add me to your Facebook and update all your issues in there. here is my link for that. I believe we can fight against ford. Pls help us to give more awareness to people.

http://www.facebook.com/fordfigo.ownersgroup.

Hope to hear from you soon.

Regards
Remesh Joseph
[protected]@gmail.com
[protected]

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