Hi,
There is some Great Indian Shopping estival going on in Future Group outlets. Each purchase of Rs 500 gets you 1 point. There are different gifts availble on different points. We bought a Sony Erricsson T700 mobile from Kakare Mall Staples Outlet. We got 23 points on that. In the offer there was one Foce Watches pair available as gift on 25 points. So we made an additional purchase of Rs 1000 from Pune Central to make 25 points and get the watch. We were told that the gifts can be collected on 4th jan. We went to Central for collecting our watched pair on 4th and were told that it is out of stock and the date of collecting the gifts has been extended till 11th Jan and we will be informed whenever the watch pair comes in stock. We kept on calling them but no response. Then we went to Big Bazaar and were told that we can collect the watches on 10th Jan morning but again we went there and did not get the watch and were told that the date has been extended till 18th Jan. In the meanwhile we visited PuneCentral also and were told that the watches will come within 2-3 days but again it did not come. Now we called Big Bazaar and they told us that hte watches will not come in stock and we should collect some other gift for the given points. We have been mislead by the staff and wasted so much time, energy and money on that. Please look into this urgently Was this information helpful? | 
I had collected 114 points since I purchased an LCD and some other items from Hometown Hyderabad. When I went for redemption on 6th Jan, I was told that they did not have the stocks. I gave them my redemption requirement of TV games and Vacuum cleaner. They took my phone no. with a promise to call back. That never happened.
I went there again on 11th and was again told that they only have some items. I redeemed 60 points for a Vacuum cleaner. The only other items available there were bottles(??) etc and the costlier items like camera etc. I am still holding on to the balance 54 points and have visited them twice after 11th but they have still not got the stocks.
Having spent Rs 200 on parking for the 4 visits, no clarity from customer care on what will happen to my balance 54 points, rude behavior of the customer care desk staff, I guess that is what the GREAT Indian shopping festival was supposed to be about !!
I expect them to either get the things I had asked them for, or redeem my points against the next available item which is more that 54 points. Hope Mr Biyani gets to see some of these mails and corrects this before his brand image takes a huge dent !!