When I logged into the acount in February 2010 and found it was now GameHouse and not Real, I read all the accompanying paper and was told I would lose nothing and charges would be the same.
However, when I logged into gamehouse, I found I had lost my credits and Gamehouse refused to reinstate. I therefore cancelled the subscription.
I now find that my original payment to real of $6.50 went through in February but from March I have been paying $22.99 to Gamehouse.
When requested for a refund o[censored]nauthorised payments, they so kindly offered to pay me 3 months at $19.99.
Obvuiously this is not going to stop there............ Was this information helpful? | 
I want to start by saying that I work for GameHouse. I can say that your experience is not within the normal nor how we desired it to be. Yes, RealArcade and GameHouse sites did merge at some point not all that long ago and it appears that your account has had some glitches in the transition. Should you read this I would offer up my personal assistance. My name is Kristy and I would love it if you would email me at [protected]@real.com I can help get this straightened out immediately. I'm going to also copy this message into an email to you and hopefully you receive it. Again, I apologize for your negative experience but do hope that you allow me to try and fix it.
Thank you!!