[Resolved]  Ganraj Motor Driving school Pune — Incomplete driving lessons, and arrogant behavior

Dear Consumer Forum board,

I had enrolled my wife for driving lessons with Ganraj Driving School Pune, Koregoan Park. The Instructor Mr. Sandip talked quite politely and showed confidence in his training capabilities, I inspected his vehicle, he had a new Maruti Wagon R with power steering, further to which we enrolled for driving class and did a mistake of paying him the complete tuition Fees in advance. Problems started on day one itself, he had taken my wife to RTO office for temporary license application, and he left her at the RTO office alone and disappeared from there without saying anything, my wife was confused and left from there without completing all the formalities. I guess he had some setup with the RTO officer and then he managed to get the temp driving license later on.

After 7-10 sessions of driving lessons his car braked down and there was no driving class for next 3 weeks, I showed my patience and waited for his car to be repaired (this was the least I could have done after paying the entire fees in advance), he kept on making excuses ever time I called him up and said his car would be ready next 2 days. After 3 weeks he has managed some old Alto car for training which was without power steering and not in the best of running condition. My wife was not comfortable with driving this old car as there was a lot of judgment difference because lack of power steering and there is some stiffness in the gear shift. We insisted on completing the getting trained on Wagon R.
Now it’s been almost 2 months and I have started asking for a refund as his Wagon R car is not expected any time soon and I am tired of his excuses and his continuous arrogance over the phone. He is forcing us to complete the training on old car itself, and he refuses to return the money and claims that as a policy under no circumstances he refunds the money. However on his driving school website it is clearly mentioned: - “Unconditional Money Back Guaranty”. http://www.drivingschoolpune.com/courses.html

I want to raise an Alarm to these ill practices and he should not be able to dupe anyone else further. I want to spread a work be careful with this guy. Request the Consumer forum department to assist me in getting my concerns resolved.

Would sincerely appreciate your help in this issue..!!!

Nikhil A Chitre.