[Resolved]  Girias, Bannerghatta Road, Bangalore — Customer service is pathetic at Girias, Bannergatta Rd

Address: Bangalore, Karnataka

I had bought major appliances namely LG GR-B652YLB Refrigerator, LG WF-T8519PR Top Load Washing Machine, Godrej eon split air conditioner, LG microwave, Morphey's oven and Pigeon water filter on April 13th 2011. After the payment of the whole amount started our problems with Girias. To begin with delivery was not on the day that they had promised. Delivery of the fridge was a big mess as the delivery guys opened up the packing material when they were trying to move it in the stairs and this caused a dents in the front and the side of the fridge that I asked them to take it back with them and send em a new piece. The delivery of all the other items went on fine. But the second time they tried to deliver the fridge, the delivery guys took the packing material and the box with them. I have requested Girias several times to provide me with a packing box and they are replied ignoring my request. They also did not provide me with the keys for the fridge and again after several strong calls they have given me a key for my fridge. Likewise for the AC, the remote control is missing the lid that goes to cover the battery part. A problem with the Pigeon water filter is that, the first time I assembled the pieces at home and filled it with water, it started leaking big time. Again, I have tried talking to Girias folks several times regarding this and as usual they are ignoring my requests. I have invested close to 1.5 lacs for all these items and this is the customer care that they provide. I am very disappointed with their service and will never recommend them to anybody. I just hope teh higher officials at Girias take a note of this and start doing something about it.