Hi:
I got a Samsung 5.0kg washing machine from Girias, Domlur, Bangalore, about a month back. The sale people, Mr Prasanna and Mr Uday, were keen on selling us the washing machine stand, saying it is not advisable to use the machine without the stand. Alas, when the Samsung technician came over to install the washing machine, we were told that the stand given to us is for 6.5kg machines. We went back to Girias and asked them for the correct stand, but were told it was out of stock and would get it in 2-3 days time. Its more than 3 weeks now and every time I call them, I am told that the stands are still out of stock. When I ask to be connected to the Manager, every time a new person, but not the manager, comes online and says "I am the store in-charge, please tell me your problem"!!! After explaining everything, they say "Oh we are so sorry we dint know there was such an issue, please give me exactly 2 days time to deliver the stand". Again, when I call after 2 days, same story repeats, but a new store in-charge comes and says the same thing. Wonder if all them have been given a definite set of dialogues for every situation. Last time I called them, Mr Naveen told me that Mr Prasanna was out of station and today I would definitely get the stand or the refund. But no luck. When I called them today again, and Mr Kumar, another store in-charge, says they got the stock but all the drivers have gone home, so will get it tomorrow. I have told them that if I dont get it tomorrow then I would return the washing machine.
Girias was highly recommended by my dad only for its excellent service!!!! This is not the service I expected. I feel CHEATED into buying a washing machine stand that never was available with the store. And to add to it all the mental pressure, not being able to use the washing machine for a month after buying it.
I would like to file cheating complaints against Mr Prasanna and Mr Uday.
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