[Resolved]  Godrej Refrigerator GFE 25 AD EON — Troubleshoot within warranty period

Address: Varanasi, Uttar Pradesh

I Sandeep Kumar Bose, R/o B 14/116 A, Mansarover, Opposite: Kedar Ghat Post Office, Distt.Varanasi-221001 purchased a double door Gfe 25AD Godrej Refrigerator EON from the local dealer M/s Panchavati Co., Bhelupura, Varanasi on[protected] vide receipt no.Cash/3863 with high expectation in view of esteemed company. Two or three months ago, the motor fan of the Regrigeration get locked resulting not proper cooling. On complaint to the dealer, they simply provide the local service centre number and advised to get lodged complaint to the service centre directly. I failed to understand that once the goods has been purchased from the dealer, they have no business with the customer for post part maintenence of the product. Anyway, I complaint to the local service centre viz. M/s Poonam Electronics, Sigra, Varanasi directly. They respond in quick session and send their mechanic. As per the report of the mechanic, the motor fan was replaced with a new one. It hardly passed 2 months, again the motor fan of the Refrigerator stop working. Once again, I complaint to the local service centre and now a new mechanic(other than the first one namely Mr.Rahul) has attend the complaint on yesterday i.e.Monday 11th July 2011. He made the following observations:
the said Refrigerator has some technical problem for which it is now even not cooling. The same has to be checked at our workshop. There has been noticed to be gas leakage also. I have no option to give my consent for taking out the Refrigerator to workshop. I have been told that the Refrigerator will be taken to their workshop on today and it will take minimum 2-3 days for proper checking/repairing. Now just imagine my situation in view of weather of now a days. I am feeling myself get betrayed for purchasing a product of such a esteemed company. On complaining to the local dealer regarding the problem, they provide a Cell No.[protected] of Shri Manas, probably Service Executive of Godrej Company. I try to contact him from my Cell No.[protected] not less than 4-5 times, but failed. I just want to know the following from the company:
-is there any policy of the company to replace the iwhole item instead of its parts keeping in mind of the fact that the Refrigerator is in trouble within 7 months of its purchase
-if yes, what are procedures to be followed by the customer
-what sort to action to be taken by the company against the dealer for its irresponsible attitude where they have no business with the customer once the goods has been purchased
-whether the dealer has no responsibility in whatsoever condition, once the goods has been purchased
-finally, in my case what action the company is going to take so that goodwill of Godrej company may keep intact amongst people of this country

I am looking forward for an quick response from the Company.