I have complain against customer care officer Mr Akbar he has misbehave with me while taking to him.
on phone
I have lodge the written complain to Custmor care but till date there is no action from their end.
I am sending the following mail which is self explainatory.
Please lodge the complain &look in to this.
attached E mail Correspendence.Reminder 4
J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
[protected]
Mobile [protected]/67
----- Original Message -----
From: J.L.Trivedi
To: customerservices.[protected]@hdfcbank.com
Sent: Thursday, May 21, 2009 1:49 PM
Subject: Fw: RE:'HBL=[protected]' Credit card of J L Trivedi
Dear Customer Care Manager,
Reminder 3
Regards,
J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
[protected]
Mobile [protected]/67
----- Original Message -----
From: J.L.Trivedi
To: customerservices.[protected]@hdfcbank.com
Sent: Wednesday, May 20, 2009 10:02 AM
Subject: Fw: RE:'HBL=[protected]' Credit card of J L Trivedi
Reminder 2
Regards,
J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
[protected]
Mobile [protected]/67
----- Original Message -----
From: J.L.Trivedi
To: HDFC Bank Credit Cards Support
Sent: Tuesday, May 19, 2009 9:04 AM
Subject: Re: RE:'HBL=[protected]' Credit card of J L Trivedi
Thanks for reply
I would like know while taking to customer care how much verification we have to give& where It is written ? How much total verification you are having?
If you not written any where it is against the consumer protection act.
What action You have taken against Mr Akbar Who has misbehave with me while taking .
waiting for prompt reply.
Regards,
J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
[protected]
Mobile [protected]/67
----- Original Message -----
From: HDFC Bank Credit Cards Support
To: J.L.Trivedi
Sent: Saturday, May 16, 2009 6:19 PM
Subject: RE:'HBL=[protected]' Credit card of J L Trivedi
Dear Mr. Trivedi,
Thank you for writing to us.
At the outset, we deeply regret to note the feeling of dissatisfaction you have been left with during the course of your recent interaction with us.
We have taken note of your comments expressed on our services and we assure you we are taking steps in this direction to avoid such instances in the future. Our customers do share their experience with us from time to time. Such feedback is what motivates us to reach out to more exacting standards of service. It is our constant endeavor to ensure that every interaction of our customer is a delightful experience.
Your feedback is very valuable to us and will be treated with our full attention.
We confirm having arranged for our service representatives to contact you regarding updation of mobile number on your credit card. We kindly request you to bear with us in the interim.
Incase you seek further assistance or clarification please feel free to contact our Customer Service Executives at any of our 24 hour Call Center telephone numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
Assuring you of our best service at all times,
Regards,
Priya
Customer Service Officer
[protected][protected][protected][protected][protected][protected]
Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are
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HDFC Bank Ltd.
To change in record my New mobile no [protected]
Please change accordingly
I would like know what action you have taken against Akbar
Regards,
J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
[protected]
Mobile [protected]/67
----- Original Message -----
From: HDFC Bank Credit Cards Support
To: J.L.Trivedi
Sent: Friday, May 15, 2009 8:52 PM
Subject: <AUTO> 'HBL=[protected]' Credit card of J L Trivedi
Dear Customer,
Thank you for writing to us.
This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail and the interaction is being tracked through the above reference number. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within a maximum of two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.
If you are an existing credit cardmember and have not mentioned your credit card number in your e-mail, please send us an e mail mentioning your full name & mobile number as mentioned in the application and last four digits of credit card (in the format XXXX XXXX XXXX 1234), to help us assist you faster.Our customer service representatives are available 24 hours a day, 365 days in a year for online assistance for your credit card queries at the call center numbers mentioned in the below URL.
http://www.hdfcbank.com/personal/cards/popup_ccnumbers.htm
Assuring you of our best services.
Regards,
Credit Cards Team
Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organisation is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise . The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
-----Original Message-----
From: J.L.Trivedi [[protected]@unisonpharmaceuticals.com]
Sent: Friday, May 15 2009 8:15PM
To: customerservices.[protected]@hdfcbank.com [customerservices.[protected]@hdfcbank.com]
Subject: Credit card of J L Trivedi
Dear sir,
I am J L Trivedi have phone call to customer care for change of My mobile no while talking at 7.55 PM on 15.05.2009 Ahmedabad customer care Mr. Akbar has misbehave with me told me" what ever you want you do it" H D F C having Good name in Marker & I am having My card since long
I am one of the repute customer of your bank I strongly recommended that You will take action against him otherwise I will go to Consumer forum in state as well as in India for this complain.
My card no is [protected]
There is no information in credit card statement that you have give minimum 6 verification at time of taking in customer care you have mention 24 hrs customer call centre. any customer care servicies taking to custmor has to inform what is the requirement of Bank then Customer care executive or concern employees should ask the question for verification. single call to customer care is cost.
You are aware that as per consumer act you have to provide all the details to customer.
What type of customer care you are having That I can not under stand?
Waiting for prompt reply
J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
[protected]
Mobile [protected]/67
Dist. Ahmedabad
[protected]
Mobile [protected]/67
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