I have purchased the HCL Desktop system from dealer in kanpur on 31 jul 2006.
On 16 oct 2008 the monitor stopped working. I went to HCL INFOSYSTEMS
LTD, The service Center in Somdutt Plaza in kanpur(now shifted to Lajpat
nagar), they advised me to extend the warranty for next two years for Rs.
2800 only.
I did the same and have extended the warranty till 15 oct 2010.
Now the problem is that since 16 oct 2008 my monitor is not working properly
and I have complained to Mayank, the incharge of service center in kanpur,
but he is not taking proper action.
The details of the complaint are as follows:
not working repaired and given on problem complaint no
16 oct 2008 29 nov 2008 Monitor black out
12 dec 2008 02 feb 2009 Monitor black out
10 feb 2009 27 mar 2009 Monitor black out
10 apr 2009 13 apr 2009 Monitor black out[protected]
29 apr 2009 not repaired Monitor black out[protected]
Now when I call to Mayank he tell me that monitor engineer will come next
day from lucknow then we will send him to your home and keep on saying the
same everyday.
Also I have sent mail to the company mail ids viz. [protected]@gmail.com, [protected]@hcl.in, [protected]@hcl.in
But till now I am not satisfied with the service of HCL.
So I request you to take strict action against the Service Center in kanpur. or else do I need to go to Consumer Forum, please tell me.
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HCL infosystem limited — my HCL LCD is not working properly
my lcd is not working properly,,the colour of the lcd is damaging from last 10 days.......and i want your quick feed back......my phone number is [protected] or [protected].....plz give me a quick response...........................................................plz send me my complaint no. and the local dealer response number whom which i can contact to ... plz send these details to my email id [protected]@gmail.com.......thank you