| Address: Faridabad, Haryana |
Dear Sir/Madam,
I would like to inform that i have purchased a new model hcl me laptop xite L 1014 S/R No-8111AE947306 dt.: 24 oct 2011 From SSDN Info Solution, Nehru Place, New Delhi & after purchase one day i have found a error on display (dot).
On 29 Oct 2011 I visited to the dealor shop (SSDN Info Solution) & complained about this dot on display.They told me that their was not any issue. Then i was call in customer care on that evening around 7:30 PM & connected with HCL executive Mr. Pankaj,(Noida, Branch) explain my problem then he reply me that according to HCL The Dealor is right. But i have a question if i have paid full amount around of Rs.23344/- for the fress product then why should i compromised with this defective laptop.
After that I have called in customer Care for complained on 30 Oct 2011 & locked my complain with Complain No-[protected] dt.:30/10/2011
HCL Executive Mr Amar Singh visit my address & give me a Customer Service Report no-6301 that is certified that their is a fault on display like some trangister of light dead.
Then, I request to Hcl please replace my laptop & issue me another as soon as possible because i have paid full price against the fress laptop not like this defective Product then why i have except it. So,Please confirm your side otherwise i have to go for justice in court.
when i call on 8 nov 2011 to ask the status of my complain to Sangita Yadav (HCL Executive) then she reply me that HCL commit to replace my laptop & a confirmation mail send you with in 1 hour. I have received a mail on 6.12 PM. their is nothing to find in mail replace purpose either any repair commitment.
I call today to ask the status Mr Vikrant Dhama then he reply me that their is a mistake to understand by sangita & your laptop cannot replace or repair in any circumstances.
So, I request you to please register my complain & give me support to replace my defected laptop.
Thanks & regards
Amit Pandey
[protected]
Faridabad
Enclosed.: Copy Of Invoice, Customer Service Report, Warranty Card, Cuttion of Packing Box.
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