HDFC Bank — AMOUNT WITHDRAWN BY UNKNOWN PERSON

Address:Elegance Building, 1st Floor, Ganesh Chandra Avenue, Dharmatala, Kolkata 700013, West Bengal, India, Karnataka
Website:hdfcbank.com

Sir,

I have an account and ATM Card in your HDFC bank. But My debit card (ATM Card) stolen. I did not know who was stolen. Today Rs 5000/- debited from my account. Please confirm me where and which ATM was used to withdraw the amount. If I get it then I can find out the same through CCTV of the ATM. Please confirm through my mail ID mukthiyarahamed.[protected]@gmail.com or sms/call Mob [protected]. Please inform.
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ICICI — UNKNOWN ATM WITHDRAWAL

I have a savings account in ICICI GK-I Brank and my account no. is[protected]. During 5 and 6th October ,2009, through ATM, Vikaspuri from transaction ID's SB2168775 & SB3487609 a sum of Rs. 5000/- & 3000/- were withdrawn from my account . On both these days I was having the ATM card with me and I have not disclosed my PIN to anybody. I am from working class and losing Rs.8000/- for no reason or no fault from my side has shocked me.

I contacted ICICI and they have given in writing that since these are pin based trasaction, bank is not responsible for the loss and we can seek police assistance.

Please lookinto it and suggest what is to be done in this case.
Dear Mr. Chandrasekaran,

We're sorry to hear about your experience.
We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Customer Service Team.
Dear Mr. Ahamed,

Thank you for giving us an opportunity to address your concerns.

We acknowledge receipt of your below email addressed to the Bank’s Senior Management.

Your concerns have been highlighted to the respective unit for resolution. We shall reply with the status within 4 working days. We appreciate your cooperation and patience in the interim.

Reference number for your complaint is APW[protected]LV. Should you have any further concerns on the same issue, kindly write back to us using this same email Id. and reference number.

Assuring you of our best services.

Warm Regards,
Swati G.
Customer Service Manager (Chairman & MD Cell)
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

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