[Resolved] HDFC Bank Bank Credit Card — Promise but don't deliver

[Resolved] HDFC Bank Bank Credit Card — Promise but don't deliver

V Vikas Bharatbhai Choksi from Mumbai, Maharashtra Jun 2, 2008

My card number is 4346-xxxx-xxxx-5480 Hdfc bank has upgrade my silver card to gold card last year.I sent a written request as per their instructions but they sent me credit card statement before sending credit card.When I asked for credit card they asked me write to them again as my address saying that my address is not proper.(If my address was not proper how could they deliver the statement? and I already gave my address change and upgrade to gold card request in written thats how they delivery statement to my new address.) Than I requested to them for ATM PIN many times...to my knowledge I requested starting from last September ever since I got my first and last statement after upgrade...but no response...they asked me to send fax with such request and I sent it than they claim we have not received any such fax ...the same is true for my phone request.Last request I made was 20th may 2008 and they claimed they have issued a PIN via mail and it will arrive within maximum 10 days, which has not arrived yet.Hdfc credit card customer need this PIN not only for cash withdrawal but also to check account status on line on their site so we don't have to call them or write to them again and again. Than suddenly I lost my card and I immediately reported on phone on 28th may 2008 at 9 am to customer care executive named Dipika...and I requested her to send me an email confirmation regarding card block and that I have no outstanding balance as of blockage date and time...no email received yet. Than I wrote several emails to customerservices.[protected]@hdfcbank.com and even escalated my complain. I asked following... 1.what is my account status?..give me outstanding if any or tell me if any debits or credit pending effective as of 28th may 2008 ...on which I blocked the card...no email received yet... 2.I have kept my card on hold for now and I wanted an email confirmation regarding the same...no email received yet. 3.I asked if there is any time limit during which I have to request for reissue of my lost card? no response yet... Since they are not responding to me in properly manner I am forced to submit this complaint here. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Rathod Kiran Harakhchand

from Mumbai, Maharashtra

Jun 2, 2008

I want to change my Credit Card Billing Address.

SANJAY KR RANJAN

from Lucknow, Uttar Pradesh

Dec 9, 2008

Credit Card — promise of delivery -- not done

hi

i have applied for credit card.

i have got a message from BLUEDART AS WELL AS HDFC BANK that my credit card is on way for delievery my doc no.[protected]. ( mesg received on dec 2008).
i have called them both offices but they are responding that it is on way for delivery,
today i was in my home whole day.

till now i have not received it

please do the required action

thanks

sanjay

Rajat Mohan

from Delhi, Delhi

Jun 26, 2009

Dear Sir/Madam,
I want to change my address from Aakash Institute, Plot no.4, MLU, Sector-11, Dwarka, New Delhi-110075 to International Institute of Health Management Research, Plot No.3, HAF Pocket-II, Sector-18A, Dwarka, New Delhi-110075.So I request you to change my billing address as soon as posible.

Thanking You

With Great Reagrds

Rajat Mohan

satheesh_nsamy

from Mumbai, Maharashtra

Aug 5, 2010

Dear Sir,
As per they requested, I given all the documents to upgrade from HDFC value plus to Titanium Plus credit card., But Still have no responce message and whenever i used to call, they have no receiving my calls.

My question is : Requested application is processing (or) cancelled (or) upgraded (or) card has been deleived to given address.

Thanks and Regards
Sathish Kumar
[protected]