[Resolved]  HDFC Bank Bank Debit Card Charges — ATM CARD

Dear Sir,
The detail of communication with between HDFC bank is given below.
They are trying to make me fool using wait 2 days more wait 3 days more.
Check the conversations. They deduct wrongly Rs. 1000/- from my account and not return it to me
and asking again and again wait for some time. If they cannot wait for card payments even 1 day how could i. They use to charge 3% interest i also want my 1000 rs + 3% interest because of delay in return my amount.

Please find the detail and do the need ful. I will be higly oblige.



Dear Customer,

This is a system-generated response to acknowledge receipt of your e-mail. The subject line contains the reference number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution. Our Customer Service Executives will respond within two working days. In case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

IMPORTANT:

Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted (cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock. Unknown Beneficiary Addition/ Transfer of fund: In case you have received a message stating that a transaction has been done using your NetBanking login or a beneficiary has been added into your NetBanking account, please immediately call up our PhoneBanking Numbers and get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

Please click on the attached url for details of nearest Phone-Banking centre: http://www.hdfcbank.com/personal/access/popup_pbnumbers.htm

Assuring you of our best of services.

Warm Regards, HDFC Bank Ltd.

To register for FREE Email Statements, please visit the nearest HDFC Bank branch or register through NetBanking by clicking on the Email Statement Registration option."



-----Original Message-----
From: [protected]@yahoo.co.in [[protected]@yahoo.co.in]
Sent: Wednesday, Dec 17 2008 5:46PM
To: [protected]@hdfcbank.com [[protected]@hdfcbank.com]
Subject: Debit card

Name : MR. MANINDER SINGH
Customer ID: 8828499
Account No : [protected]
Dear Sir/Madam,
I have salary saving account in your bank. sir i was shocked to see debited Rs. 1000/- on 12-May-2008. in my account. Bank has debited to me Rs.1000/- as Debit card usage charges of 22-May-2008. Sir i just want to say that i have not used this amount on 22.05.08 which i was used you already debited in my account on same day. You are requested to please credit Rs 1000/- in my account. Do the need full as early as possible

Thank You & Regards
Maninder Singh

Dear Mr. Singh,

Thank you for writng to us.

With reference to your e-mail dated 17/12/2008 regarding the charges levied to your account.

Your query regarding the charges levied to your account is being attended to. We will revert to you within 3 working days.

Looking forward to your co-operation and patience in the interim.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Mr. Singh,

We thank for your patience and co-operation.

Please note that you had done a Transaction on 22/05/2008 for Rs. 1000.00, which was reversed on 02/06/2008 by the System due unclaimed by the Acquirer Bank.

On 12/12/2008, Acquirer Bank had claimed the money therefore we have Debit the account.

We request you to refer to the Dispute process as follows:



Kindly fill in the attached Card holder Dispute form and fax it across to us on[protected] to the kind attention of Chargeback Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a chargeback. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt.



Kindly visit the following URL to access information on our Branches as well as our PhoneBanking numbers:

http://www.hdfcbank.com/personal/customer_center/customer_center.htm


We trust you will appreciate that this is to protect our customers' interests.

We thank for your patience and co-operation.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Sir,

This is to inform you that i have send Card Holder Dispute form through fax on 19-dec-2008 on 11.04 am. to the bank.
Kindly note that bank has charged me this amount on 22-May-2008 and reversed it on 02-June-2008 because on that time i was registered complaint against bank i have received cash from ATM on[protected]. there were some problem shows on screen. That is why bank is reimbursed me Rs. 1000/-
Now i dont know why they claim this time. You please understand my problem and help me to claim the same.

Thank You & Regards
Maninder Singh
A/c [protected]




[protected][protected][protected][protected]
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: MANINDER SINGH <[protected]@yahoo.co.in>
Sent: Thursday, 18 December, 2008 8:58:17 AM
Subject: RE:'HBL=[protected]' Debit card


Dear Mr. Singh,

We thank for your patience and co-operation.

Please note that you had done a Transaction on 22/05/2008 for Rs. 1000.00, which was reversed on 02/06/2008 by the System due unclaimed by the Acquirer Bank.

On 12/12/2008, Acquirer Bank had claimed the money therefore we have Debit the account.

We request you to refer to the Dispute process as follows:



Kindly fill in the attached Card holder Dispute form and fax it across to us on[protected] to the kind attention of Chargeback Unit mentioning the reference number in the subject line of this e-mail, so that we can initiate a chargeback. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt.



Kindly visit the following URL to access information on our Branches as well as our PhoneBanking numbers:

http://www.hdfcbank.com/personal/customer_center/customer_center.htm


We trust you will appreciate that this is to protect our customers' interests.

We thank for your patience and co-operation.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.


[protected][protected][protected][protected]
Be the first one to try the new Messenger 9 Beta! Click here.
Dear Mr. Singh,

We have noted your query and will revert to you within 5 working days.

The Reference Number for the above query is R50790327, which may be quoted in all future correspondence with us.

Also, you can get the status update by speaking to our Phonebankers quoting the above Reference Number.

For our phone banking numbers, kindly visit http://www.hdfcbank.com/common/customer_center.htm

We appreciate your Patience and Understanding in this regard.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W),
Dear Mr. Singh,

We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your query is being attended to on priority and we will revert to you within next 3 working days.

It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed time lines.

Your continued patience is solicited in the matter.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Sir,

Please let me know how long time i have to wait for small query. Why should i suffer from this. Where is my fault. Mistake done by HDFC Bank than why customer suffer and why you are not giving me credit for the same.

It is very clear that on[protected] i used debit card in ATM machine at West Patel Nagar due to non payment i put the complain in bank and bank return me my money in June after verify the slip and payments detail from collective bank. When collection department did not claim for the same than bank return me credit which is wrongly debited me on[protected].

Now u again debited me same thing and ref you are giving[protected]
What is this sir. I am tired of tabbing you people again and again.

Kindly do it on ASAP

Maninder Singh
A/c No. [protected]


----- Forwarded Message ----
From: HDFC Bank Support <[protected]@hdfcbank.com>
To: MANINDER SINGH <[protected]@yahoo.co.in>
Sent: Monday, 29 December, 2008 11:56:03 PM
Subject: RE:'HBL=[protected]' Debit card


Dear Mr. Singh,

We regret we are unable to meet our earlier committed time lines for resolution and would require some more time. We assure you that your query is being attended to on priority and we will revert to you within next 3 working days.

It is our endeavor to provide timely responses, however, at times such aberrations occur, where we are unable to respond within committed time lines.

Your continued patience is solicited in the matter.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.

Savings and Current accounts customers can now receive Email Statements, free. To register, please visit your nearest branch or download the registration form from www.hdfcbank.com under "Forms Centre" and submit at your nearest branch.
* Individual Savings account customers who are registered for NetBanking, can register for Email Statements through NetBanking, under Email Statement Registration option on the left hand instruction panel.

What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.

Dear Mr. Singh,

At the very outset, please accept our sincere apologies for the delay in resolving your query / issue and the inconvenience caused to you.

We would need some more time to resolve the query / issue raised by you and request you to bear with us. We will revert to you in two working days.

We urge you to treat this delay as an exception and assure you that we are committed to quality customer service.

We apologize once again and re-assure you that every effort from our side is being made to have your query / issue resolved at the earliest.


Warm Regards,
Rajeev Rajan
Customer Support
HDFC Bank Ltd.


What's New? Introducing Most Frequently Asked Questions on our web-site to answer your queries.
Please visit the link https://www.hdfcbank.com/common/customer_center/account.htm

Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s)only and may constitute privileged information. If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise. The contents of this message may not necessarily represent the views or policies of HDFC Bank Ltd.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
Dear Mr. Singh,

Regret for any inconvenience caused to you and apologies for the delay in resolving your query / issue.

We assure you that your query is being attended to on priority.

We might require some more additional time to resolve the query / issue raised by you and request you to bear with us and will revert to you within next 4 working days.

We assure you that we are committed to quality customer service.