[Resolved]  Hero Motocorp — service

TO WHOMSOEVER IT MAY CONCERN

I AM AFROZ SOYAN, I HAVE PURCHASED PASSION PRO FROM AHER AUTO (P) LTD SYNDICATE MURBAD ROAD, KALYAN(W) 421301 ON 15 SEPT 2011.SINCE THEN MY FRONT WHEEL IS WOVELLING AND I HAD INFORMED THE SAME TO AHER AUTO AND AFTER INSPECTION THEY TOLD ME THAT WE DONT TAKE THE RESPONSIBILITY OF TYRES AND BATTERY. THEN THEY ASKED ME TO GO TO APPRX. 50 KM AWAY TO A TVS VENDOR TO RECTIFY THE PROBLEM. I CALLED UP THE TVS VENDOR AND DISCUSSED THE PROBLEM WITH HIM BUT HE SAID YOU SHOULD COME ON MONDAY BETWEEN 12 TO 3 PM.I TOLD THE SAME TO SALES TEAM OF AHER AUTO BUT THEY DID N'T CO-OPERATE ME ALSO I ASKED THEM TO TAKE TO GENERAL MANAGER BUT THEY REFUSED TO DO SO. AS I HAD PURCHASED THE BIKE FROM HERO AUTHORISED DEALER ITS YOUR RESPONSIBILITY TO RECTIFY THE PROBLEM AT YOUR AUTHORISED DEALER. WHILE DRIVING A BIKE ABOVE 40 KMPH MY FRONT WHEEL STARTS WOVELLING AND IT COULD LEAD TO AN FATAL ACCIDENT. ALSO TWO THREE TIMES I LOOSE MY BALANCE AND COULD HAVE MET WITH AN ACCIDENT. SO ANYTHING GOES WRONG WHO WILL BE RESPONSIBLE FOR THE SAME.
SO CONSIDER THE MATTER ON HIGH PRIORITY BASIS AND KINDLY DO THE NEEDFUL AT THE EARLIEST

REGARDS
AFROZ SOYAN
[protected]

I purchased Hero pleasure from karan before 6 months.
from there service department can not solve my problem of first time starting problem.
even though they are not check my betray is ok or not they just do superficial wash and give back.
and they also take prepaid service in advance without giving us that information.

Dear Sir,

We have purchase the bike in the begning of October, 2011 of Hero Splender, We have face starting problems at 7250 KM, we are going for authorised dealer M/s Shivalik Automobiles at Kalka Distt. Panchkula (Haryana) for solution of such problems . He told me that fuel injection motor are not working & carbon in carbrator has affixed and some gasket & value kit with granding the parts. That is the oil & engine problems and charge the amounting of Rs. 522 vide bill no. 3161 dated 06.09.2012 incluing service tax of Rs. 9/- so our complaint is that:-

1. Dealer has not mention the service tax number as well as Tin no. on bill book which is mandatory of all the dealers
2. Such party has charge the amount but engine & its related parts are under the warranty, can dealer has charge the amount.
3. Can dealer has charge the service tax which out mentioned the service tax number on bill.

Pls confirm & do the needful

Regards
Sunil Garg
[protected]

MILEGE IS VERY POOR 32 KM PER LTR PICK UP VERY SLOW

Dear Sir,

I have purchased Hero Ignitor in Feb 13 from Lakshmi Motors. I am facing the Crackling noise in Engine right from 1st Service.

I told the same to Service team but they couldn't rectify it.
I was told CrankShaft bearings problem when i went to 2nd service and they said they changed it but still the problem did not solve.

When I went to third service I still complained about the same problem and they said they have placed the order for two parts namely Shaft Comp Cam, Arm Comp Valve on 5th June 2013, Today Jul 1st and its been 25 days and I did not receive even a call from them about any update.

I personally went to them thrice and called for about ten times but they say the same PART DID NOT RECEIVED it should come from DELHI.

1.) Invoice No:[protected]RINV[protected]/[protected]

2.) Invoice No:[protected]RINV[protected]/[protected]

3.) Invoice No:[protected]RINV[protected]/[protected]

I am highly unsatisfied with this Bike and mainly Service. I have hardly any feeling that I am riding a new bike.

I want to complain about Mr. Prasada Rao from Lakshmi Motors in Rajbhavan Road. He is so careless and least bothered and very bad attitude when dealing with customer(me).

When I asked him where to complain at high level management so that they can deliver the problem/part quickly, he says even if you complain to high level management they should call me only once again.

I wouldn't mind taking it to any Level. I need the bike to be New and Perfect.

I still do not understand how come a NEW BIKE has a Problem in ENGINE at this very early stage. Do I get the complete ENGINE get replaced.

Kindly do your Best ASAP.


Thanks & Regards,

Sunil Kumar Gogi
[protected]

1st
I purchased Hero Maestro on[protected] From Guru Kirpa Auto (Selling Dlr Code: 10723, Dhanbad, Engine Number – JF32AADGE16497 AND VIN: MBLJF32ABDGE16399. From the next day only I started getting complains from the Maestro. When I went to the showroom they ignored my complain and said that they will repair it only in the first free service. I kept that faulty Maestro (poor mileage, rear shock absorber not working, the tires are jammed). In the first service my problem was not solved, and whenever I go to the showroom they ignore and tell to come the next day and this is going on. Frustrated, I complained to the Hero MotoCorp Ranchi office ([protected]). But they too did not respond. Even after I complained through FAX to company’s head office I didn’t get I response. This type of attitude is least expected from a company like Hero. I regret for buying Maestro where no respect given to the customer.
Vivek Agarwal
Dhanbad-826001
[protected]@gmail.com
FAX-[protected]

2nd
I purchased Hero Maestro on[protected] From Guru Kirpa Auto (Selling Dlr Code: 10723, Dhanbad, Engine Number – JF32AADGE16497 AND VIN: MBLJF32ABDGE16399. From the next day only I started getting complains from the Maestro. When I went to the showroom they ignored my complain and said that they will repair it only in the first free service. I kept that faulty Maestro (poor mileage, front shock absorber not working, vibration in handles). In the first service my problem was not solved, and whenever I go to the showroom they ignore and tell to come the next day and this is going on. Then I went to the GURU KRIPA AUTO on 12-09-13 and they made job card no. –[protected]RJC[protected], some people ( mechanic, supervisor and head supervisor – Mr. Arvind ) checked my Maestro and said ‘take the gate pass and go’. And my Maestro is still faulty. This type of attitude is least expected from a company like Hero. I regret for buying Maestro where no respect is given to the customer. It seems like Honda Activa is much better than Maestro in terms of respecting the customer.
Vivek Agarwal
Dhanbad-826001
[protected]@gmail.com
FAX-[protected]

hero maestro shock absorbers patehtic its better to buy aviator

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Dear Sir / Madam,

I bought bike in the year 21 February 2016 but yet have'nt recvd rgistration copy from RTO - Indore. Pls look into the above matter as now every time, I have to pay penelty to Traffic Police.

My splender bike front and rear tyre allignment not proper

Praveen [protected]