| Address: Chandigarh, Chandigarh |
Dear all,
I have gone for my honeymoon at Manali on 1st of June 2010,I reached chandigarh on 1st June 2010, I have contacted to Himgiri tours and Travesl through Mr Pramod at chandigarh, he has given me an option for 1500/- per day indica. which i accepted. Later he told me that right now there is season time, so you won't get hotels at manali if you go and choose there, better to choose from here, i told him that, how could i select when i have not seen the hotel, but he assure me that hotel is good and it is our sister concern, so i has given me the Option of Hotel Preet at Manali, and taken 2000/- advance from me, He also assured me that if you don't like hotel i will give you money back while returns. I reached Manali after 9 hours journey. When i reached at Hotel Preet, first i found that i have no booking here, when i showed the receipt. than he showed me a room which was very dirty.I think it was servant room. I refuse to take the room at contacted the himgiri travel, but he was not ready to pick up the phone.Than Hotel Owner Mr. Anuj tried to show me another hotel with same problem. I check in other hotel with the help of My Car dirver. Later while return when i demanded the money back as i have not stayed at there hotel, He refused to give money back. and started abusing at me. I contacted to Hotel Preet Owner, he was also with Travel agency. As per them you were supposed to stay there, If you not Money gone.
My questions are
When he first committed that if i won't like hotel he will give money back?
Why initialy there was no booking on my name and later found??
Why i have been offered a servent like room later.?
Is it a good policy to abuse the customer??
I will recommed every body that not to contact/use service of Himgiri tours and Travels at chandigarh and Not to stay at Hotel Preet at Manali ....
They are big time cheater..........
Contact address
Himgiri Tours & travels
Sec 22A Gurdial Petrol Pump
Opp Sec 17 Bus stand
Chandigarh
contact erpson:- Mr Raman -- [protected], [protected]
Don't stay at HOTEL PREET... YOU WILL FIND HORRIBLE EXPERIENCE, WHICH I HAVE... TRY OTHER HOTELS IN MANALI, THERE ARE MORE THAN 3000 HOTELS..
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Himgiri Tour & Travels — wrong commitment and cheat customer
I ujjwal patidar book a room in " The Himalayan Regency" hotel in manali from Himgiri Tour & travels at chandigarh. This agent give a package of four days and three night package in the same hotel which includes bed tea, breakfast and dinner and visit local sites, manikaran temple and rohtang pass (total ten places will be vistied by the hotel managment) hotel arragment at the cost of Rs 11,000/- (eleven thousand only). But the same package provide by the hotel at the cost of max Rs 6000/- (six thousand onlu). On the other hand agent commit us that the hotel managemnent will sent as to vist rohtang pass but the road for rohtang pass is closed and will be open in the month of may ach year and the hotel management fail to sent us to visit ten place we only visit two place ie manikaran and solang valley.