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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Sir/Madam
I bought a 3 Door wardrobe from home town on[protected]. As per your rule it was delivered either on[protected] or on[protected]I can't remember exactly) to the following address - S4, 16 J.K.Mitra Road, Kolkata 700037 (My residence). On the next day when I was not at home I received a phone call and the person from the other end claimed himself as a representative of your Institution and he informed me that they had come to deliver a 3 Door wardrobe in my home (the address was same as mentioned above) and they are standing in front of my residence. I informed them that a 3 door wardrobe has already been delivered in my residence and I also informed them that I bought only one wardrobe. The person of your office told me that he is not concerned with all these matters, he have been asked to deliver a 3 door wardrobe to the written address and i.e. S4, 16 J.K.Mitra Road, Kolkata 700037 and he is bound to do so. After our telephonic conversation they had delivered another 3 door wardrobe in my flat.
Within five to ten minutes I described the entire situation to your concerned person over telephone. He said, ” He is calling me back within a few minutes”. After some time some one rang me and said that fitter should go today and he is the person who only can say what happend.
The next day around 8pm to 8.30pm a person came to my residence and he assembled the 3 door wardrobe and said another three cartoons were excess delivered in my flat. He rang some one and explained everything over telephone in front of me. Some of your higher authority who had called me back and said three cartoons would be collected from my residence tomorrow or day after tomorrow. I eagerly requested that person to collect the material as soon as possible because the small area of my residence was badly occupied. And remember this happened either on 12.5.2010 or on 13.05.2010. Today is 15.06.2010. Nobody came still today.
A mail I had already sent to east.[protected]@futuregroup.in date Mon, Jun 7, 2010 at 11:33 PM, but no reply came from your end. I am going to inform you that we are suffering s troubles for one month due to your irresponsible negligence. Now I have decided to throw out the 3 cartoons from my residence if no response from your end
With regards
Bhaskar Pratim Moitra