Hometown Pune, Ishanya Mall — Delay in response and no responsibility

Hi,

I have enrolled for design and services from Hometown for end to end interior designing. This was for site visit for measurement, planning and costing. We have already paid Rs.1250 on 2nd of August 2009.
We were told that someone from hometown would visit our home on 3rd of August. There was no call or information till the 6th of August. When I called them on the 6th of August at 1:30pm, they told me that the concerned person had some personal problems and someone will visit my house at 4pm the same day. nobody arrived till 4:30pm. The concerned designer's boss called at 4:30pm saying that he had given some other work to the designer and he wont come to our house today. there was absolutely no regret and courtesy to call and inform us before hand. They then fixed the appointment for today, 7th August 2009, morning at 11:30 am. Till now, 1:00pm, nobody called or visited our home. When I called them again just now, we got the same reason that there was some personal problem and so the designer could not come. There was absolutely no regret or courtesy again from them this time. I have stayed home from office all the 3 times just waiting for them and did not get any response from them.

I now called their office and asked to cancel the order for the visit and refund my money back since I do not have teh time to wait at home everyday for them and they have also refused to visit in the evening after 7pm when I am usually back from office. They did not comment anything on refunding my money and cancelling the order.

I am very frustrated with their service and attitude and will definitely not go ahead with them for my interior work since there is no guarnatee the kind of treatment I will get from them later if this is the case when I have not even commited any work to them.