[Resolved]  HomeTown — delay of 3 months for modular kitchen

Address: Mumbai City, Maharashtra

Dear Customers/Prospective HomeTown Customers,
This is about CUSTOMERS CHEATED BY HOMETOWN!
I am Gurudatt Puranik (cell[protected], a HomeTown customer like you all. Like most of you, I am a salaried working person. I booked a modular kitchen at Hometown thinking that “I am going for the best”. The most “helpful” Home town Staff and Manager Mr. Ajay Pandey-[protected] helped me with the kitchen choices and rate of 2,71,600/- for my kitchen. The rate was steep, but I was again assured that “I was going with the best” and assured “prompt delivery within 1 calendar month”, the delivery date promised was 3rd April 2010. I am sure this is what Hometown assures its customers today too. It was fateful day of 27th Feb2010 and I was asked to pay advance and approx ½ amount, which I did by 3/3/2010. Here is where my happy days, and peaceful nights ended!
I then started calling Hometown people up after a month, doing multiple follow-ups, listening to most common as well as absurd excuses for delay (Mr Pandey even blamed Volcanic eruption in Iceland in May for the delay) , and finally they called me on 6th May.
The Home town staff Mr Ajay Pandey told me that “finally” the complete material has arrived, and asked me to make balance payment as per terms and conditions, and I paid complete payment on 6/5/2010.
Again the story repeats, after doing multiple follow-ups and trips to hometown, they finally sent me some consignment on 15th May and 5th June 2010. But to our horror, it was incomplete – only 50% of goods delivered. No Facets (front face of cabinets and drawers) etc were delivered. No Tall unit (which is the costliest in the order) was delivered. In short, less than 1/2 material was delivered, after more than 3 months of promised date! So after 3 months of payment and multiple followup with Mr Pandey and now Mr Ajit Nair-[protected] (who introduced himself as Store Incharge) I am still being taken for a Royal Ride by Hometown, with my house in mess due to this delay!
Also to my surprise, with every trip to hometown, I started meeting HOMETOWN CUSTOMERS with similar plight coming to Hometown for followup, with same story. So, finally I decided “Enough is Enough” and have decided to take the battle to Hometown. We now have formed a group of “Customers Cheated By Hometown”. I am here distributing this letter and sharing my experience with you as I could not keep quiet and let myself be taken for ride by Future-Group people. Also it was surprising to note the number of customer complaints like me when you google “Hometown Consumer complaints”.
So, as a Cheated Hometown Customer I ask you people to support me by asking the Hometown Staff especially at their Modular Kitchens Section about the “Case of Gurudatt Puranik being cheated by Hometown, and the 3 month delay of goods”, my details are below. Also needless to say “Beware about shopping with Hometown. I have gone thru this, and am still fighting!!”
Note: Details: Total Amt for Modular Kitchen: 2,71,600/-:- Advance recpt 314 on 27/2/2010 = 20,000/-, Adv recpt no.[protected] on 28/2/2010= 48,000/-, Adv recpt [protected] on 3/3/2010 = 75,000/-, Adv recpt [protected] on 6/5/2010= 1,00,000/-, Adv recpt [protected] on 6/5/2010= 28,600/--Goods recd: Consignment note gcn note# 75576 15/5/2010, Consignment note# 3791 05/06/2010