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HomeTown — BAD SERVICE-DO NOT SHOP AT HOMETOWN-Missing parts & late delivery

dileepholla

from Ahmedabad, Gujarat

May 9, 2010

Address: West Bengal

Hi!
I made a visit to the HomeTown store at Saltlake City, Kolkata and made the following purchases:
TV cabinet, shoe rack, Night stand on 11.04.10. The experience was a nightmare. The salesman assured us that the things would be delivered within a week, but this took 11 days. The TV cabinet & Shoe Rack were delivered on 22nd and the Night stand on 24th. The TV cabinet & shoe rack were assembeled about 5 days after delivery and the Night Stand after about a month!!(09.05.10!!). In addition to the late delivery, the person who came to assemble the furniture handled the things very carelessly and made a lot of scratches on the visible parts of the furniture. The Night stand had some of its parts missing. I've contacted the in charge at HomeTown Kolkata and he has made a couple of promises.

I regret for having shopped at HomeTown.PLEASE DO NOT SHOP AT HOME TOWN, be it in Bhatinda or Bangalore, Kolkata or Kochi. The service is absolutely very bad and they employ useless guys.
PLEASE SPREAD THE WORD.

Thanks
Holla Dileep
Kolkata

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Comments

priyanka15

from Bengaluru, Karnataka

Dec 2, 2010

That is true. I am having a similar experience. I bought a refrigerator during Diwali and was promised that it will be delivered within 2 weeks. Now after a month when I called them to know about the status they say that they do not have stock and that we will have to change our model and if price is higher we will have to pay extra. Even after threatening them to complaint to the higher levels, they did not took any actions to supply me the product that I had paid for. Home Town was a reputed brand in my mind but after this experience I would like everyone to know the truth. Better purchase things from small dealers. At least they give you the assurance of faster deliver without any hassles.