[Resolved]  Hyundai Santro — Cheated by the dealer and misbehavior

Hyundai Santro — servicing

hi
i am sick of dsc hyundai , these people cant do a proper clutch change also . after the first time they changed my clutch , it started to jerk in 1 st gear , then they took the car again to say that some other part the plywheel is not right , they changed that , the problem increased . i had already spent around 8000 rs and was out of my mind , again gone back to them , they took the car again and changed the clutch the second time , to my shock it still jerks and sometimes starts to jerk while overtaking and this gets very risky . i am really disappointed with dsc hyundai service at chennai . i really feel the hyundai company should do something , the customers are etting pained ,takin new models out in the market with no sense of handling the present customers will one day lead them to shame only . i hope the company loooks into my matter and hope to get some positive reply

Please find enclosed the mail correspondence that I have done so far with no response.

Dear Mr. Asutosh,

I am sure now that Hyundai has truly gone down in terms of service level.

Despite your mail received almost 20 days back, I have not heard from anyone and no wonder the employees of the authorized dealers have also got the message that nothing will happen to them no matter in whichever way they handle the customers.

I have not got any resolution to my query and would like to have the email address of the Chairman of Hyundai Company so that I can write to him to make him aware as to how the company is being managed and how his efforts to grow the company are going down the drain.

Regards
Vikas

-----Original Message-----
From: Asutosh Pal [mailto:[protected]@hmil.net]
Sent: Monday, August 06, 2007 8:23 AM
To: VIKAS TANDON /CG/IBANK/BKC
Cc: Juanita Fernandes; SUNIL SINGH
Subject: FW: Complaint

Dear Mr. Vikas,

This has reference to your mail regarding your Hyundai Santro.

Please note that on receipt of your reported concern regarding bad behaviour and false assurance by the dealer, we have advised our West Regional Office to coordinate with our dealer M/s Jaybharat Hyundai, Mumbai to arrange for necessary action to address your concern. You shall be shortly hearing from them. Please bear with us till such time.

For further assistance you may contact our West Regional Office at[protected]/40969026.

Thanking you and assuring you of our best possible services at all times.

Regards,
Asutosh Pal

Customer Relations

Hyundai Motor India Ltd.

A-30, Mohan Co-operative Industrial Area

Phase-I, Mathura Road

Delhi – 110044

Tel:[protected]Board)

Fax:[protected]

Note: You may reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.


-----Original Message-----
From: CR HMIL [mailto:[protected]@hmil.net]
Sent: Thursday, August 02, 2007 10:25 AM
To: [protected]@HMIL.NET
Subject: FW: Complaint

From: VIKAS TANDON /CG/IBANK/BKC [mailto:v.[protected]@icicibank.com]
Sent: Thursday, August 02, 2007 10:21 AM
To: [protected]@hmil.net
Subject: Complaint

Dear All,

I am very sorry to say but the entire set up of Hyundai is going down in terms of customer satisfaction.

I have bought my 3rd Santro in 6 years and each time I find the quality and customer service level falling.

This time I had bought a Santro from Jaybharat Automobiles Limited , Prabhadevi , Mumbai on the 30 August 2007and was very upset with the way commitments were made by the dealer and then post receiving the payment the way the Vice President Mr. Chandrabali C Prajapati handled the whole issue and treated the customers like a whole bunch of fools and his attitude towards the customers was so rude as if he is doing some obligation to the customers by delivering the car to them.

I have never come across any manager of this type in 20 years of my driving tenure.

He literally insulted us in the showroom and then laughed it off with his fellow colleagues as if he has achieved some thing great in life.

To add to the humiliation and wrong commitments that were made to us before getting the money, when today I tried calling your customer care helpline[protected] the call is getting dropped after every 1 minute of speaking time and this happened 6 times as if you want to discourage the customers from logging a complaint and adding to the woes of the already irate customer.

I am truly very upset this time and may be never look at going with Hyundai and neither recommend this brand to any one.

Regards
Vikas

I agree with your grievance ..I also have a very very bad response from Ketan Hyundei Nagpur..They are simply maneersless.

I also have very bad response form the Kothati Hyundai, pune. Once the CAR got sold, they will go on toss. If you try to contact them they simply disconect the cell since they can see your number easily. If you called through other number they told me to contact office and dirvert the matter saying that I don't know about this u need to talk to office...

Finaly Idescided to not to recommend any frined to go for Hyundai.

Maruti is best in service after sale as well.

I have purchase a new Santro Xing GLS from MGF Hyundai New Delhi, on 14.05.08, Vehcile no. UP14-AQ3447, from starting of my car have some problem. I visit and so many time lodge complaint regarding this problem, but every time your service engineer told that no problem in your car. When I told your engineer in details than he agree that some manufacturing defect in this car. When i drive it, I feel that my car has pulling in left side. Now i once again request to you kindly solved my problem immediate otherwise i will go to consumer forum. I am totally mentally disturb with my car . In future if some mishappening or accident with me from this car, full responsibility of Hyundai Motor Ltd.

Hope you are known my problem and solve it.

Thanks

Smt. Prabha Garg
W/o Shri Man Mohan Garg

Hi my name is Nipun Malhotra bought a Hyundai Santro GLS model from Sunrise huyndai on 21/11/2007, since the time i bought till now i had visited Sunrise workshop more than a dozen times because theirs a noise from the doors and mirrors and the car is pulled towards left side which is very risky. When I told your engineer in details than he agree that some manufacturing defect in this car. When i drive it, I feel that my car has pulling in left side and the doors and mirrors amke noise as if they are going to burst. Now i once again request to you kindly solved my problem immediate otherwise i will go to consumer forum. I am totally mentally disturb with my car . In future if some mishappening or accident with me from this car, full responsibility of Hyundai Motor Ltd.


Hope you are known my problem and solve it.

Thanks
Nipun Malhotra
[protected]

we hav purchased santro car from dashmesh hyndui muktsar punjab on dated[protected] but after 10 month we didnt recieved exchange bonus till nw we r nt getting any response from dealer please help us.


regards
subash mittal
[protected], [protected]

Hyundai Santro — Complaint: TN22AY7547 / Kun Kottivakkam

Hi,

It’s been a little over 3 years since I got my Hyundai Santro from your Anna Nagar Showroom. It’s the first car that I have owned and hence close to my heart. I have never missed a single service and have always given it to your Kun Service Centre at Kotivakkam.

After one such service, I started having serious problems in my car. The car was not stable and was shaking terribly when in movement. I called up the service centre who promptly took my car to check the cause of the problem. To my surprise, the service engineer calls up and tells me that they are unable to identify what is the cause of the problem. However, they suggested that when the wheels were changed, the car did not wobble. Though the wheels were in perfectly good condition I had to get them changed (3 of them for over INR 7200) since I needed my car back. They also wanted to charge me for the wheel alignment, though the car had been serviced just a week back and was sent back because of a complaint. After some persuasion, they just charged me for labor and cost of the tyres.

It’s just been a month, and I have started having the same problem again. I have absolutely no idea what I need to do now. The car seems to be absolutely unstable but am still using it. I am hesitant to give it back to the same service centre. In fact, I am seriously contemplating to exchange my car with another maker to avoid all the hassles I have had (and still having). I sincerely hope that getting my first car to be a Santro was a good decision, but am already having second thoughts now.

I am sure if I call up the Kotivakkam Kun Service Centre again, they would want me to leave the car for them to check. At the end of it all, empty my pockets with a big invoice, for the problem to re-surface in a while.

I hope someone acknowledges this issue and helps me understand the future course of action.

Regards
Nikhil Khanna
+91 [protected]