Dear Sir/Madam,
I Anurag Das Kuldeep, as credit card holder of icici bank.
My issue is that i had use a credit card to pay rupees 25000/-half yearly premium of my wife(Bulbul Kumari Yadav, Date Of Birth = 26/may/1983) insurance policy no. 06927097 on 10/02/2010.and Clearly fill that only once i am using my credit card for premium payment. but on 20/02/2010 ,unknown fake transaction of 25000/- is done from my card and credit to icici prulife insurance co. without knowing me. my concern is that how they take this 25000 amount & why they proceed it & who done this fraud documentation & transaction from my account. and on the other hand icici credit card is charging payment due of rupees 25000/-.so i am in big problem. this are the following detail:
credit card transaction detail = date - 20/02/2010, Ref. No.-74678720052027128576666,
Transaction Detail - ICVBP IPRUODAY, Amount -RS 25000/-.
Name As In Credit Card = A D Kuldeep
Date Of Birth = 02/April/2010
Mobile =[protected]singapore) and [protected](india ) but not in service since 10/02/2010.
Kindly help me and guide me to come this Problem.
Thanks
Anurag
[protected]
Here iam copying the email converstion .
== 1st mail to icici bank===========================
RE:'ICICICARE=[protected]' level1complaint/ Credit Card
InboxX
ICICI Bank Customer CareDear Mr. Kuldeep, I regret any inconvenience caused due to our credit card se...
Mar 20 (4 days ago)
Reply |anurag das to prashant.singh, mca, bulbul.yadav, ICICI
sow details 9:21 AM (2 hours ago)
Complaint No. [protected]
Dear Sir/Madam,
My issue is i made a payment of my wife ICICI PRU insurance policy no. 06927097
of an amount rupees 25000/. which is in half yearly mode and I clearly fill the form that
only once iam using credit for the premium payment. and Directly handover to the Branch
Manager as some operation trainning is going on.
Mr. Prashant Singh
Branch Manager
ICICI PRU LIFE INSURANCE CO.LTD.
Grace Plaza Complex.Plot No.19 Shop No.109-110 1st Floor
Priyadarshini Pansar, Nehru Nagar, Bhilai - 490020
Tel.. Dir..[protected].Board 4044108.Fax 4091666
Mobile: [protected]
After that on 10 /02 / 2010 ,i come to singapore. then how and why my 25000/- credited to ICICI Pru from my creditcard.
This is very big issue and kindly solve it.
Thanks
Anurag
[protected]
to open attach file password = adku0204
On Sat, Mar 20, 2010 at 11:32 AM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
- Show quoted text -
Dear Mr. Kuldeep,
I regret any inconvenience caused due to our credit card services. I have attached the credit card statements from September 2009 till March 2010 for your reference. On the basis of our records, we inform you that your e-mail statements are forwarded to your registered e-mail ID urs.[protected]@gmail.com every month. Total amount outstanding as on March 19, 2010 is Rs.28,929.42. We request you to make the total payments according to your credit card statements to avoid financial charges.We request you to confirm us further any specific month statements required to assist you.We like to inform you of certain facilities, specially designed to suit your conveniences and requirements:
A) You may choose to call up our 24-hour Customer Care to know amount outstanding.
B) You may use our IVR (Interactive Voice Response) system by calling our 24-hour Customer Care to know amount outstanding using your ATM pin.
C) You can view your credit card details online, by linking your credit card account to the internet banking for the past two years at no extra cost.
D) You can visit the nearest ICICI Bank ATM and request for a balance enquiry.
E) E-mail and mobile alerts:
You are registered for ICICI Bank's E-mail alerts on your e-mail ID urs.[protected]@gmail.com and SMS alerts on your mobile phone number [protected].
You will receive the following alerts pertaining to your credit card:
Due Date Alert: Five days before the payment due date
Available Credit Limit: When 90% of your credit limit is utilized or when only Rs.2,000.00 is available for spending
Receipt Alert: On receipt of payment.
If you wish to register an alternative e-mail ID or a mobile phone number for alerts or if you wish to unsubscribe from this service, please write to us.
I request your co-operation in this regard.
Sincerely,
Rajyasree Kalluri
Customer Service Officer
ICICI Bank Limited
Our ICICI Bank website www.icicibank.com has a new look. We urge you to visit the website and familiarize yourself with the navigation.
"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
==2nd mail i got from icicibank =========================================
Dear Mr. Kuldeep,
We request you to visit the web site of Prudential ICICI http://iciciprulife.com/ipru/nri/nri.jsp
www.iciciprulife.com
OR
Write to [protected]@iciciprulife.com for further details.
OR
We request you to write to [protected]@pruicici.com for any queries relating to mutual funds.
For any queries related to Insurance, we request you to write us at [protected]@iciciprulife.com regarding the transaction made towards the ICICI Prudential of Rs.25,000.00 on February 20,2010.
Sincerely,
Biswajit Sahoo
Customer Service Officer
ICICI Bank Limited
===3rd mail toward icici prudential lifeinsurance co.ltd==========================
from anurag das <urs.[protected]@gmail.com>
reply-to piyu.[protected]@rediffmail.com
to [protected]@iciciprulife.com,
[protected]@iciciprulife.com
dateWed, Mar 24, 2010 at 10:49 PM
subjectUnknown Fake Transaction of Rupees 25000/.
mailed-bygmail.com
hide details 10:49 PM (3 hours ago)
Dear Sir/Madam,
My issue is that i had use a credit card to pay rupees 25000/-half yearly premium of my wife insurance policy no. 06927097 on 10/02/2010.and Clearly fill that only once i am using my credit card for premium payment. but on 20/02/2010 ,unknown fake transaction of 25000/- is done from my card and credit to icici prulife insurance co. without knowing me. my concern is that how they take this 25000 amount & why you proceed this & who done this fraud transaction from my account.
Credit Card Number = 4477 xxxx xxxx 1007
name = A D Kuldeep
Date Of Birth = 02/04/1981
Vailid From = 08/07
Vaild Thru= 08/11
Kindly Solve the Problem & clear this issue, So i can Pay the exact amount o[censored]sage.
Waitting for Reply......
Thanks
Anurag
[protected]
Was this information helpful?
Thanks for bringing it to our attention. We have made a note of your concern and your contact details as mentioned here. We'll contact you and work to address your issue at the earliest.
Regards,
ICICI Customer Service Team.