iCON COMPUTER/regarding service — Donot provide service within 12hr asper stated in contact document

I have made a contact with iCON COMPUTOR of 1year with a amount of 1000 rupees on 15/03/06 that they will provide service within 12hr from our phone call. But every time they fail to provide service within 12 hr rather they provide service after 3 days or even after 11 days .And this service center situated at 15 N.S.C BOSE RD KOLKATA-700015 and PHONENO-[protected],[protected],[protected],[protected].
I hope you will take poper step regarding this organisation.
I shall be waiting for your prompt action
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    iCON COMPUTER/regarding service
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