[Resolved] Idea Cellular Ltd.

[Resolved] Idea Cellular Ltd. — Call Cost

M manik.ambekar from Delhi, Delhi Jul 26, 2011

I am Idea Prepaid user. My mobile no. is [protected]. Today on 26/07/2011 at 10.25 a.m., I made a call to land line number in Mumbai while I was in Roaming. Actually it's very surprising that, there is roaming in Mumbai for Maharashtra prepaid users. I spoke for 74 seconds and after completing call, I got message that, last call charges Rs. 62. And on the same day in the evening at 4.50p.m., I made a call to Hyderabad land line number. I spoke for 2 minutes and 30 seconds. After completing call I got message, last call charges Rs.127. I am very much surprised when Idea charged this much amount which is far more than International Call. When I spoke to customer care in Mumbai, the concerned person told me that, your number belongs to Maharashtra circle,so call to Maharashtra Circle Customer Care. As per his message when I had a word with Maharashtra Circle Customer care, he informed me that you made a call from Mumbai so have a word with Mumbai Customer Care. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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Comments

manik.ambekar

from Delhi, Delhi

Jul 27, 2011

Still this is not resolved. IDEA is earning money from subscribers by this IDEA.

manik.ambekar

from Delhi, Delhi

Jul 29, 2011

I am following with Customer Care to get the above issue resolved and get my balance back. After communicating with Customer Care Representative, I got message from [protected](Idea number), and asked me to repond to this toll free number. I replied to this number and Idea deducted sms charges for responding to IDEA Toll Free number.

Again my query raised on 26.07.2011 regarding incorrect charging is not resolved yet. IDEA people keep saying it will be resolved soon. But when will it be resolved, they don't have answer to this Question.

manik.ambekar

from Delhi, Delhi

Aug 6, 2011

I got Idea SMS saying that my concern has been resolved successfully with the charge being reversed. SR No.1-[protected]. I got this sms on4 August at 6.s5 p.m.
But still the amount is not reversed. I called customer care for thrice a time for this. But they could not say anything other than, this information is not updated in the system.
Please do the needful to reverse this amount as soon as possible.

manik.ambekar

from Delhi, Delhi

Aug 9, 2011

As soon as we complete the call, the call charges are deducted. Same is when we send the sms.
But how much time is required to reverse the incorrect charges?.