Idea Cellular Complaints & Reviews

I am an IDEA Cellular prepaid customer. On 29th June 2012 I activated 2G on my number[protected]X using the 98 rupees v-coupon. The validity of this coupon is 30 days and was due to expire on 29th July 2012. On 30th July 2012, I received absolutely no intimidation from IDEA that this coupon has expired and approx. Rs. 82 were unfairly deducted from my top up balance for usage of 4MB data. This is a gross negligence from a company of this stature. According to TRAI regulations, the customer must be given due notice of service expiry or the service should be disconnected. IDEA cellular has fraudulently charged for the service in violation of TRAI guidelines. I demand immediate action, failing which I will lodge a complaint with the appropriate authorities for the illegal deduction on my account.

I am holding a prepaid IDEA card number +91 [protected] and i am A IDEA CUSTOMER FOR LAST 5 YEARS, Recently i came to Dubai and am tried to use my phone and found that my Out going calls as well as out going SMS are barred without reason, I am receiving in coming calls as well as in coming SMS. When i called to customer care they asked me the option to selected Language and i selected English and connect to customer care executive, As soon as i connected he started speaking in Telugu then i asked him to speak in English then he managed but very bad English and so poor that he was not able to even understand what am trying to say i explained him the problem then he asked me to change the message center and just said was that enough information and cut the call.

I tried what he said but nothing worked then i again called and my bad luck or no executive was available or same person picked and again started askingg details then again i explained and then he told me to be on hold and transferred to his Team lead and the lead just started asking me is yoUr tower OK is the phone working what is Ur number and what is Ur address and all, after i explained he again hold and transferred to another person and now this person started speaking in Hindi and again asked me the details then he updated me as the first team lead told we are taking yoUr complain and you will get a call in 24 hrs they kept me on hold for 30 min on an international call and still no result.They don't know even know with which network they have a tie up in Dubai and they are sitting in the call center just transferring the calls without any proper English Now in a foreign country i am suffering cannot make a mobile payment.

Think i have just reached in Dubai and i have stuck in a problem no one around to help and my cell replies me yoUr outgoing call is barred, YOU ARE JUST DEAD DUE TO YOUR CELL IS BARRED AND YOU CANT CALL ANY HELP HELL why the quality of service is like this INEED TO ASK IDEA PLEASE.

Please do the needfull, contact to my duabi number or email.

Thanks
sabarinath P
Phone: +91 [protected] (India)
+[protected]Dubai)
Email: [protected]@gmail.com

Hi,

One more time an incident of CHEATING/FRAUD by IDEA. Again Rs. 99 deducted by IDEA for nothing. This has happened when the previous issue of Rs. 50 deduction on 22nd July 12 is not resolved yet. Now on 28th July'12 Rs99 gets deducted from my account balance for number [protected] for nothing. There was no request nothing but when I check with customer care, again they render a deaf ear and say that the charge has been done by computer and they can't tell for what. for this I can only say what can they tell if they themselves are forcing such fraudulant activity and CHEATING consumers.
Request the forum to get the case resolved from IDEA. this is really frustrating and if not resolved then there is no other option then to stop using the services.

-Ajay

Please activate Do not disturb service on my number.[protected]

dear sir,
I am idea castmor
collect 50 rs. recharge cupan sireal no.[protected]
and scarch the dameg help me. ph. no.[protected]

Dear sir, I am MNP user of idea prepaid gujarat. My number is [protected].when my number got ported company gave me a scheme that for 3 months by recharging by Rs. 21 i will get 500 MB 3G data. i was continously using this scheme.last time when i recharged with 21 rs. company changed the plan after 2 days of my recharge. they did not informed me and transfered my scheme to 2G plan. when i called the customer complain in 198 they did not gave me the proper answer and kept my call on hold for 30 minutes, and even did not registered my complain.i request u to draw necessary attention towards my complain.thank u.

There is an unwanted activation of service Idea Talkies in my Mobile no. [protected]. They not only activate that service but also deducted Rs 100 charge from my balance.

I request to take an immediate action on the same and refund my money back or else i will have to go to consumer court for the same.

I am having painful experience with Idea .

On 23 July , I on advise of customer care executive activated Rs 05 plan which she told me is having following features :-

- 50 mb 2g data.
- 24 hrs connectivity.
- Automatic renewal after 24 hrs.
- Process to activate.
I downloaded approx 35 mb data till late night and afterward deactivated the service using *800*222# switch and closed my packet data connection.

On 24 July at 0422 hrs I received sms from IDEA that Rs 241 have been deducted from my main account for browsing 11.2 mb data.

I called customer care executive 4 times , I received 4 different reasons each times which are :-

. The deduction is due to some phone calls I had made.
- The deduction is due to downloading as data plan covers only browsing not downloading.
- The deduction is due to termination of data plan after 1200 pm.
- The deduction is due to 3g data usages as 2 g data pack cant be utilized in a 3 g connection.

I reported the matter to Idea and I receive following reply:-
I downloaded first from my 2g pack and afterwards I activated my 3g zero balance pack. Which is a point black lie and they are covering their tracks.

My No -[protected]

Re: Guys Alert!!
Hmm here is the climax of previous complaint issue...
after 23rd july conversation, I tried to call customer care back on 24th evening exactly after 24hr of my last conversation and with out any doubt my calls not connected to customer care and i attempted approxmatly 5-6 times in 1hr and still i didn't
able to connect to customer care so i decided to try again later. This time i made call to customer care on 25th July morning around 10 Am and luckly one of customer support pick my call and asked if he can help me then i told whole story back to new
guy and he said he will check for the status of that past converstion and said you can raise a complaint on this issue so we try to solve it, I raised complaint again and I received message like " Dear Customer, Your concern for Recharge benefits is registered and would be
actioned by 07/26/12 5:02:00 PM. SR No.1-[protected]. To Know the status of this SR kindly sms ST 1-[protected] to 12345. Thank you."
On 26th July 2012 around 10:46 Am i received one more message like " Dear Subscriber, your request is in process and expected completion Date and time is 26/07/2012 17:02:00 "
And you know guys i received one more message on 26th July 2012 around 01:14 PM like "Dear Customer, Your Concern for Recharge benefits is registered and would be actioned by 07/27/12 7:15:00 PM. SR No. 1-[protected]. To know the status of this SR Kindly sms ST 1-[protected] to 12345. Thank you "
On 26th July 2012 around 07:34Pm I received Final 2 Messages that " Dear Customer, Your Concern for Recharge benefits not received has been resolved succefully with adjustments posted. SR No.1-[protected] "
"your Complaint no1-[protected] has been resolved. You interacted with VENKATESH_G01. If satisfied, please type Y Else N "
Then I replied to same number with "Y" sent to "[protected]"

Thank you Idea Customer Support who all helped me to recover my Recharge benefits back with talk time from 3G Plan. Special Thanks to Anil Floor In-charge of Idea Cellular Customer Support.
Jagadish

I am a customer of IDEA Cellular Prepaid service since 12 years and recently I was told that my mobile number is disconnected for not using the service for a period of 45 days which is false as I have received an SMS on 26th June on same mobile number.

Also I was never informed that there is rule of this kind such as "If not used the service for 45 days then SIM will be deactivated". IDEA has not informed me that my SIM would be deactivated in so many days or updated me that such rule is in effective, not sure since when it is in effective.

Also I had few hundreds of rupees as balance on my prepaid number and as the SIM is disconnected that balance is lost.

If I can make a simple math: If there are 1, 00,000 customers who falls under my situation with 100 INR as balance IDEA is keeping 1 Crore INR and that amount is not given back to customers from IDEA. This would be a big scam by IDEA.

Approached IDEA Customer Care (Srikanth and Shravan Supervisors) and they say that they cannot do anything about this kind of cases and when I said I would approach media they said ok, which means they care nothing for the customers and they don’t afraid of any body.

Please publish this article or take some kind of action. Cases of mine are so many in the net and you can publish the names and contact numbers of mine.

I had availed Services from Idea Cellular (Prepaid) in Bangalore City on my number [protected] . I used there Rs 44/- offer available which entitled me to have daily 100 sms local and national free for 60 days. I had activated this pack on 24th July 2012. On 26th July 19th night around 2 A.M. i had sent total of 77 sms's. Next day morning when i checked my balance it was around Rs 120/- deducted. On enquiring with customer care and other authorities i was told that i had sent more than 100 sms's on that day, the figure they told is of 287 messages.. In my mobile it can be checked that no more than 77 SMS's were sent. At that time there were some network issues and message sending was getting failed. May be they have charged me for failed messages as well. They are not ready to refund the money. Actually my message count was within free limit so my charge should have been zero. The have harrased me by giving excuses on customer care not guiding to any proper refund mechanism and sending from one office to another.I am expecting refund of the amount they deducted.

Hello Sir,
This is a YOGESH KUMAR. I was using a Idea number from last 5 years (sep 2007 or oct 2007) (Aprox) from Surajpur Gr. Noida. i was purchased a sim from a store on my ID. My no is [protected]. but Now i have lost my mobile at 13 jully 2012 at 9:30 AM so i want to reissue my number on my Id card so please help me sir.

plz contact me sir,
My alternat contact number is[protected]

I have received call from idea custemercare(NOMBER: [protected] on 23/07/2012 at 12:34 pm) stating that if you recharge with Rs 60 then you will get full talk time of Rs 60 but i have not got full talk time.i also complaint in idea care but did not received satisfactory answer. (My mo.[protected])

dear sir/mam
my name is -Rajnesh kumar

mobile no [protected] i'm using idea 4 or 5 year back

I got message from idea CMS saying thank you for downloading content package from nazara. i have been charged Rs.75 on 24 july at 9:53 pm. when i called the customer care they blaimed me tht i had downloaded something f hirom the site. when i refused and told him tht i dont have the history in my browser than he says sir you and your frnd whoever somebudy done downloading but i refused . when second time i call customer care the person name i don't konw told me tht i got a other message from nazara on 25 july with balance deduction of Rs.30.00 at 10:00 pm when i told him to let me talk to senior officer put me on hold and then disconnected. when i called again they put me on hold for a very long time.
what i do?
25 july i go for port my idea no in to vodafone and i go vodafone store and ddposit my id & photo
after that in evening idea deducted Rs 30 in my balance

I,Abhinav Anurag is using idea prepaid plan.My no is [protected] in the name of Omkarnath Arpan.Accidently a 3G plan of Rs 9 was activated by me about 15 days ago.I submit a complain in customer care for the deactivation of the plan.They have registered my complain on 19th july 2012.bt still the plan has not been deactivated.Whenever i call hey say ur complain is in progress,or there is technical fault.ur problm will be solved in 24 hrs.Bt their 24 hours has not come still now.I visited the service centre also on 23rd july.They mailed my complain to their higher authority saying the problem will be solved in two days bt still the plan exists.There is daily deduction of Rs 9 from my balance.
It has disturbed me mentally,daily calling customer care,requesting them to deactivate my plan bt still no result.So i request you to look into the matter,Please make any arrangement to dactivate my plan and make me refund my unnecessary deduction.

Regards
Abhinav Anurag

Yesterday date 24/07/2012 I am not in Mumbai and not use GPRS or 3G service during 6.30 AM to 8.30PM but at 6.48 PM I get 1 msg from Idea and they deduct 5rs. from my balance for downloading One97 pack I make complaint on 198 customer care against this unfair practice complaint no. SR NO. 1-[protected].
Before 5 day's they also deduct 1rs. from my balance.

I've made recharge of Rs 118 from idea website but the amount has been debited to my debit card but recharge not recieved and till the date my a/c was not credited for the same.
Card Details
IDBI BANK
[protected]
Recharge Date: 18/07/2012

This is in reference to the balance deducted from my account on 22nd July 2012; initially Rs. 142 at 2.15 pm and then an amount of Rs. 10 in the evening.

The customer care informed me that these amounts have been deducted for Internet usage and they said that the APN is IdeaGPRS; but I have BLAKCBERRY services activated on my number and the Idea Blackberry Customer Care executive told me that the APN is Blackberry only.

I never got the GPRS service activated and the customer care was not able to provide me any data on 22nd July as there were no updates in there system for my number after 13th July 2012. On 23rd morning I have been given all the details.

And to make it more clear prior to 22nd July 2012 also I have used internet but nothing like this happened. Then how come all of the sudden the balance has been deducted.

I have sent a mail to Idea care also but have got no response till date.

This is a very poor picture of customer service.

I want the entire amount to be refunded to my account as soon as possible.

Lalita Kumari
[protected]

I AM USING IDEA SIM CARD FOR INTERNET SURFING IN MY PC. BUT SOMETIMES I DO NOT GET SIGNAL. AFTER A FEW MINUTES THE SIGNAL APPEARS. PLEASE TELL ME SOLUTION FOR THIS PROBLEM.

I am an active subscriber of idea cellular and have been suffering from many issues like automated balance deduction.

They normally use to deduct balance from the customer's account without their knowledge and if you called them to know the reason they will tell you that "There is disturbance in the line we are unable to hear you, please call again".

They don't even responded to the email which I have sent them as complaint.

There is customer support is lack of professionalism and very poor as they don't know how to assist their customers.