[Resolved]  Idea Cellular — About Idea No. [protected]

Address:

West Delhi, Delhi

I’ve on Idea no. “[protected]” and this no. was activated by M/s One Mobile, Malik Plaza, Dwarka, New Delhi-110075” on 16th May ’10. I’ve submitted all the required documents and provide all required documents to M/s One Mobile. My no. was also working fine. But unfortunately I lost my mobile yesterday morning. Then I made a Police complaint and called your customer care no. to block the no. But as per your customer care executive my details were not updated in your system. So he suggested me to visit Idea Customer care center.

Then I visited Idea Customer Care center at Shelly Tel, G-3, Plot No. 4, Sector -10, Dwarka, New Delhi. There I met with Mr. Manoj ([protected]). I requested for replacement SIM. But he told me that as your records are not updated in our system so we neither give you replacement SIM nor blocked the services on the no. He told me that all the records take 1 month for updation. But yesterday 38 days have been past and I believe 1 month means 30 days. Is in Idea 1 month means 40+ days???

It’s a matter of great disappointment that I am suffering because of company’s mistake.

Please take neccessery actions as per TRAI guidelines, so that consumer will not suffer because of companies' mistakes.

What an IDEA SIR JI……………………….