India Infoline Finance [IIFL] Complaints & Reviews

Hi,

I have invested rs 36000 in india infoline for stock trading and im not a knowledgable person in trade
i borrowed and put in shares and they took full utilization of my situation since i went abroad the trading person traded to futures and lost all the amount currently i have amount less than thousand.

How can i bear this im from average middle class family this is hard earned money i am totally frustated by these people. There is no proper explanation for my money till now. My sincere advise to new person investing in stocks dont beleive the brokers.

This branch is in india infoline chennai branch.

Only god can save us from this people.

Hi,

I had changed my bank account details in Jan 2008 & the form with the required details was submitted to the DP India Infoline.

The changes for the same are reflecting in the India Infoline demat account but I find that this has not been changed in the CDSL account. I came to know about this only when I found that the dividends were still being credited to my old bank accounts.

When i informed India Infoline regarding this, they have mailed back informing me that the change in bank account details has been rejected by their head office so it cannot be changed in my demat & cdsl account.

But the fact was that i had en cashed funds from my demat account & the cheques were issued towards my new bank account which i had provided.

i would like to know that how is it possible that India Infoline has provided a cheque payout against the changed bank details even after they have rejected my application for bank details change. Doesn't this amount to fraud?

Are there no regulatory to safeguard small time investors from this kind of fraud service. i have till yet not seen any kind of fines, penalties to the DP service providers of any kind nor has there been any substantial reimbursement provided to investor.

most of the time this kind of complaints just lapse away due to cumbersome paperwork & filing of the same.

please find the excerpts from the mail sent by Indian Infoline customer care.?

-----Original Message-----
From: [protected]@5Pmail.com [mailto:[protected]@5pmail.com]
Sent: Tuesday, August 05, 2008 6:45 PM
To: [protected]@hotmail.com
Subject: Bank detail change rejected


Dear Sir/ Madam,

Thanks for mail.

With regards to your mail, kindly note that the bank detail change request
sent by you was rejected by Head Office due the proof which you have
submitted along with the form was not sufficient.

So we request you to send the document along with all proof.

Assuring you of the best of our services at all times. Please get back to us
for any clarifications.

Warm Regards,

Dhivya

"For a quicker response to your queries, please post them through our Trader
Terminal by clicking "Help Desk".

I HAVE OPENED A ACCOUNT WITH INDIA INFOLINE LTD ON 18.01.2008 AMOUNT OF Rs 25000/.ON 21.01.2008 I BOUGHT AND SOLD 20 SHARES OF CIPLA AND EARNED PROFIT OF Rs.110.14 .AGAIN ON 29.01.2008 I BOUGHT 10 SHARES OF SOBHA DEVELOPER MEAN WHILE Mr.SUJAN MADE SOME TRANSACTIONS IN ACCOUNT DEBIT OF Rs.16922.69 AND Rs.1478.90 WITHOUT MY KNOWLEDGE .I VISITED THEIR OFFICE IN THE EVENING I FOUND THERE WAS DEBIT BALANCE IN MY ACCOUNT SO I HAVE DEPOSITED Rs.5000/.

ON 03.02.2008 I LEFT ALONGWITH MY WIFE TO HONG KONG TO VISIT MY DAUGHTER PLACE.THERE AFTER WHATEVER TRADING IN MY ACCOUNT WITHOUT MY CONSENT AND KNOWLEDGE .

WE CAME TO BANGALORE ON 28.03.2008 .
I HAD BEEN TO THEIR OFFICE TO COLLECT THE STATEMENT OF ACCOUNT ON 08.04.2008.THEN I FOUND ILLEGAL TRADING AND UNATHORISED TRADING IN MY ACCOUNT WITHOUT MY CONSENT.

Mr.SUJAN, THE RELATIONSHIP MANAGER ACTS AS IF THE MONEY BELONGS TO HIM .

WHEN THE MARKET WAS TUMBLING HE (SUJAN ) TRADED IN
F& O AND IN THE PROCESS I HAVE LOST Rs.18200/.

NOW I CAME TO KNOW THAT Mr.SUJAN LEFT THE JOB AND Mr.VINAY B P BRANCH MANAGER TREATING ME AS IF WE ARE BEGGING THE AMOUNT .

TILL DATE THEY ARE NOT WILLING TO SETTLE THE AMOUNT NOR GIVING PROPER REPLY.

I PRESUME THAT THE COMPANY DOING FRAUDULENT
TRANSACTIONS WITH PUBLIC MONEY AND EARNING BROKERAGE AND CHEATING THE PUBLIC .

NOW I AM 57 YEARS AND WORKING IN PUBLIC SECTOR BANK AND PUT 35 YEARS OF SERVICE AND I CAN NOT SUSTAIN THE LOSS BY THIS WAY OF DEALING BY THE COMPANY.

R SUBHAS PRABHU
(SUBHAS28)

Respected Sir/Mam

My Self CHANDRESH KUMAR GUPTA.I worked with india infoline Ltd.My Provident fund Account no is MH/93462/438 AND MH/44546/6451.I have deposited my pf form on 1 April 2008 and also recieved the acknowledgement .But according to provident fund department they had not recieved my form.Kindly clear it whether u recieved the form or not and if not then how can they send me provident fund acknowledgement.Please told me how long it will take to clear the Account.please do it as soon as possible.

Thanks & Regards
Chandresh Gupta

Hi,

I have complaint regarding your services. i have opened a demat+trading account with your company. client id 03067995 and DP ID 12044700. and i am facing very bad service from my branch and my RM (Rohan). From the date, i have opened a account, i am calling my RM to receive some docs from me and updated the same with my account. couple of more queries i have which i want to discuses. i have made million of call to him and said plz come to place anytime and just give me few minutes. but he is not coming even he is picking up my call from last 2-3 weeks. account opening time he assure me that anytime i need any help, he will come to me. help me in anymanner. If you people can't give services then why your people open new accounts.

Day before yesterday my RM give his manager number and tell me that talk to him. manager name was RAVI, and he used a very cheap language to me. i mean which i cannot explain to you. Is this the way to treat customer form india infoline. When i was telling him my problem, he simply said if you have problems then close your account. don't disturb me.
i was surprised really this is a example very good experience with india infoline. If your senior staff insult the customer like this then why RM or other people help the customers. Please investigate this issue. and don't want a account with company like this type of managers or executives.

Ram naryan jain
[protected]

I have opened my Wifes account with India infoline Ltd. Account wa opened for Rs 555/- scheme which is for life time free account. Now they have deucted AMC of account saying they can not give it life time free account. When i followed this, now they have deucted rs 555/- also but not reverted back the AMC deducted, and i am not getting any satisfactory response from them.
Can you please help.

Account/user id is NA000836 with india infoline.

Thanks

To
The manager,
india infoline.



Im J.Ravindra nath, from hyderabad, kphb,

with email address: [protected]@gmail.com, contact:[protected]

im a middle class employee, India infoline gui's called for account opening and took my documents and check for 2555 which was deducted from my citibank account, (check06/05/2008 Cheque No.854362 paid TO INDIA INFOLINE LTD 2555.00 )


There said that the account wil open within 4 days, but till today(19/06/08) there is no growth, and gui who is responsible for all this is Mr. Ramesh with contact number [protected],


now per day im calling him around 10 to 20 times, the phone is ringing but he is not answering, he sending some unacceptable messages, like(im suffering from viral fever wil be back in 2 days) but after days also the same situation.

I don't know whom to tell this situation, anyone who can help, kindly do it.


Thank you.

Hi sir/madam,
It is to acknowledge you that I am Rohit sharma having a trading and demat a/c with india infoline with trading id ROHSHA94 under relationship manager Seema rani at kirti nagar branch delhi.I am looking for opening of a NBFC a/c for which i submitted my documents on 5th of june.Its been alsmost 7 days since the submission of documents but my a/c has not activated yet.I was not provided with a valid response of delaying in a/c opening from concerned authorities.I request you to take care of my issue at your earliest conveniency and revert me back.I shall be highly thankful.
Rohit sharma
Thanking you

Respected Sir/Mam

My Self Radhika Arora.I worked with india infoline Ltd.My Provident fund Account no is 44699/1402.I have deposited my pf form on 1 April 2008 and also recieved the acknowledgement .But according to provident fund department they had not recieved my form.Kindly clear it whether u recieved the form or not and if not then how can they send me provident fund acknowledgement.Please told me how long it will take to clear the Account.please do it as soon as possible.

Thanks & Regards
Radhika Arora
[protected]

i cannot able to login since last 20 days for tt advance, for that i try to complaining to india infoline office ring road, surat, but did not pick up the phones.hope with this way to complaining my problem solve...

I have a trading account with india infoline. On requisition of PAN copy, i had send a copy of the same to their one of the branch offices located at T.Nagar Chennai. They simply missed that and deactivated my account for more than a year.

As i wanted to continue the trading, I had sent my PAN copy addressed to [protected]@5Pmail.com as requested by Priya, their customer service dept. to activate my account. I had sent my PAN copy by May 7, 2008. Still i am waiting to get any response. They don't even acknowledge my subsequent mails.

Also i tried by sending a mail to [protected]@indiainfoline.com to escalate the issue. I took the mail-id from their http://5paisa.com/ web site. But the mail is bounced back immediately by saying like non-existent mail id.

I wonder how they think about their customers ?

regards
kumar

Sir
My self VIPIN KUMAR S/O shri CHHATAR SINGH, I am open the Demate Account in indiainfoline, my login ID is received 12/01/08.but not received password, PIN No.& software. When Contract to ghaziabad local office his says if you want online trading account, you are gives TEN Thousand rupees because create your laser account page. so I am given ten thousand INDIAINFOLINE. Since 28/01/08.
After this amount company is self operated my account one day I see mail 9 trading mail in my id. I am complaint to ghaziabad local office Mr. RAJEEV MISHRA (Relationship Manager) M-[protected]. His says this type trading is not repeated in further. BUT after 15 days 03/03/08, company is trading in my account with out any information given to me ADLABFLIM buy [protected]@803And sell 754/-
Its complaint 5paisa.com (indiainfoline), According infolineindia complaint 5march08 Rajeev given (8000/-) eight thousand-post date cheque. No.023303, Axis bank ltd (02/04/08) but 09/05/2008.cheque is dishonored because signature is differs.


I am going to many time your ghaziabad local office, Account status & Installation of software, but Rajeev Mishra non shown my account & any Help of my quire.March end received account statement my account Dr.2310/-
sir I am already infirmed to my account trading without permeation, since 5march08.
After this complaint my account trading continue & account balance negative company failed stop to account trading.

What take any Action by company?
What is account Securities?
What is account privacy?
What is account transparency?
Sir
I am already infirmed to my account trading without permeation even information, I am says to Rajeev mishra. His say you are given signature agreement. Company treating any account, but all loss given by account holder.


Add
VIPIN KUMAR
R-18, Sec-12, rail enclave,
Pratap vihar, gahziabad.
UP-201009

Login Id-VI000867
Acc No[protected]/01556902
Bank Acc No.[protected]
Bank Nane-ICICI Bank, gzb.


Last complaint answer given by company.
On Thu, 06 Mar 2008 [protected]@5Pmail.com wrote :
Dear Sir/ Madam,
Thanks for mail.
With regards to your mail, please note that we are in receipt of the Authorization Letter submitted by you for your account having login id VI000867 and the same has been uploaded in our records.
Further, we request you to kindly intimate us the passwords required by you like be it Product password, On line fund transfer password (Ledger password), 5pmail password, DP (CDSL) password or TPIN.
Product password can be used for trading.
LB password to view Contract notes, Ledger and for Fund transfer by logging on to "trade.indiainfoline.com".
DP password can be used to view the Holding's Statement and Demat Details online by logging on to "www.5paisa.com/cdsl/login.aspx".
TPIN for offline trade by calling up our TradeLine Number[protected] and
5pmail password to view all the correspondence that Indiainfoline intends to send to it's customers on their new e-mail id created by us by logging on to http://mail.5pmail.com. Your mail id will be your [protected]@5pmail.com i.e. if your login id is ABCD1234, the email id will be [protected]@5pmail.com.

Your response in this regard will help us assist you further.
Further, please note we had a talk with your Relationship Manager Mr. Rajeev regarding the service issues you have and accordingly he will revert back to you shortly.
We request your kind co-operation till then in this regard.

Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,

Harsha
CASE :- 144513

Dear All,

I have a demat account with india infoline ltd. pitampura branch,
i have opted for a payout of Rs. 10, 000 on 25/02/2008, same has been deducted from my account on 25/02/2008,

but till date i have not got my money. I have complained about this to there office but no satisfactory answer is given by them.

I recomend to all of you that do not open demat account with these deaf thives.

Thank you

Respected Sir,

COMPLAINT AGAINST AGENT - INDIA INFO LINE.

I am resident of Bilapsur Chattishgarh interested in Opening a Demat A/c With Reputed Company, “India InfoLine”.

But I am sorry to say that your employee at Bilaspur Branch Mr. Santosh Gajbhiye, Assistant Relationship Manager Mobile No. [protected] office at Bus Stand Bilaspur. Spoiling your Company Name by

 Misbehaving with the customers,
 Charging Unnecessary Over Cost on Opening an Account.
 Spreading Wrong information.
 Found unacceptable situation with Female employees at the Office.

Due to all these, I am forced to change my Decision of Opening an A/c with India InfoLine.

Agents are the representative of the Company, if they are spreading wrong reputation about the Company how can customer can believe in your Policies & Facilities.

As being responsible customer my Duty is to Inform you, Now its Your Job to take the necessary Action required from your End so that you will not loose anymore customer in Future.

Please take the necessary Action Required immediately

Regards
Salman Memon
[protected]

i want to download ttadvance could u suggest me how to download? please treat this urgent.

Mr. Mohd. Yousuf having his franchise at Malakpet Hyderabad approached and convinced me to open a Demat account with India Infoline and start trading in Stock market for which he promised that India Infoline has charged brokerage @ 0.03% for intraday transactions and 0.30% for delivery, instead of this what he has done I don't know but India Infoline has charged me brokerage rate @ 0.10% on intraday transactions and 0.50% for delivery transactions resulting huge commission received by Mr. Mohd Yousuf having franchise of India Infoline and gave me heavy loss in the shape of heavy rate of brokerage charged to me since November 2007

Respected Sir/Madam,
I (Niraj M Shah)was an employee of India Infoline Insurance Pvt Ltd working at ANAND, Gujarat State in venue marketing as a sales executive and for that when ever I gets my salary TDS was getting deducted from my salary and for that I ask our area head Mr Vijay Rana for TDS certificate then he says "I will not give you your TDS certificate do what ever you want to do"
I called him lot but he didn't reply me.And now he is not receiveing his phone when ever I call him.

So this is my heartly request to you then please help in this case, My all office mates are there who are facing this type of harresment from our Area head.

Hoping for possitive action & Reply
I want to claim for TDSrefund from Government thats why I want my TDS certificate.



Yours Faithfully
NIRAJ M SHAH
Cell no [protected]

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Bharathaselvan K to lakshminarayan.
show details Mar 13 Reply


fromBharathaselvan K <bharathaselvan.[protected]@gmail.com>
tolakshminarayan.[protected]@indiainfoline.com,

dateThu, Mar 13, 2008 at 2:51 PM
subjectNeed Reply
mailed-bygmail.com

hide details Mar 13 Reply


Hi

Sub : Shares sold 2310nos at shortsell and purchased at higher rate. - Reg
Ref : Client Id :KARUNABH


I have purchase JP Associates shares 3000 nos at the rate of 207.88 on
07/03/2008. Purchase details given below.

Contract No : 9056628
Settlement No: NN2008048
Settlement Period From :07/03/2008 To :07/03/2008

Sir/s, I/We have this day done by your order and on your account the
following transactions.
[protected][protected][protected][protected][protected]---
[protected]Bought For You[protected]
[protected]Sold For You-----
Qty Rate B.Brkg Rate+Brk Security Qty
Rate B.Brkg Rate-Brk
[protected][protected][protected][protected][protected]---
2300 206.8500 1.0343 207.8843 JP ASSOCIA
10 206.8500 1.0343 207.8843 JP ASSOCIA
690 206.8500 1.0343 207.8843 JP ASSOCIA
NetAmt: 623, 652.90Dr NetQty: 3000(B) NetRate :207.88

On[protected] morning at 10:05 AM market was crashed in the beginning
and I decided to sell the 3000 nos of JP Associates and sold at the
rate
of Rs 205.00 under loss of Rs 2.7 to avoid furthur loss in the
investment what we have. Share sold details given below.

Contract No : 9096386
Settlement No: NN2008049
Settlement Period From :10/03/2008 To :10/03/2008

Sir/s, I/We have this day done by your order and on your account the
following transactions.
[protected][protected][protected][protected][protected]---
[protected]Bought For You[protected]
[protected]Sold For You-----
Qty Rate B.Brkg Rate+Brk Security Qty
Rate B.Brkg Rate-Brk
[protected][protected][protected][protected][protected]---
JP ASSOCIA 12
201.9500 1.0098 200.9402
JP ASSOCIA 500
201.9500 1.0098 200.9402
JP ASSOCIA 250
201.9500 1.0098 200.9402
JP ASSOCIA 200
201.9500 1.0098 200.9402
JP ASSOCIA 50
201.9500 1.0098 200.9402
JP ASSOCIA 8
201.9500 1.0098 200.9402
JP ASSOCIA 60
201.9500 1.0098 200.9402
JP ASSOCIA 50
201.9500 1.0098 200.9402
JP ASSOCIA 500
201.9500 1.0098 200.9402
JP ASSOCIA 25
201.9500 1.0098 200.9402
JP ASSOCIA 100
201.9500 1.0098 200.9402
JP ASSOCIA 1245
201.9500 1.0098 200.9402
JP ASSOCIA 2310
212.7500 1.0638 211.6862
NetAmt: 1, 091, 815.7220Cr NetQty: 5310(S)
NetRate :205.6150


I have been confirmed about the shares sold from my account and it was
reflected that the 3000 shares sold at 11:00 AM.
Next day[protected] i have recevied Email from India Infoline that
additional 2310 shares were sold on[protected] at the rate
of Rs 205.6150. I was really shocked to see that additional 2310 nos
shares sold in my account without my concern and came
to know that the shares were sold by head office.Next day[protected]
Head office purchased the same quantity of shares 2310nos
at the rate of Rs 252.1545. Above said purchase i came thru mail.
Details given below.

Contract No : 9136006
Settlement No: NN2008050
Settlement Period From :11/03/2008 To :11/03/2008

Sir/s, I/We have this day done by your order and on your account the
following transactions.
[protected][protected][protected][protected][protected]---
[protected]Bought For You[protected]
[protected]Sold For You-----
Qty Rate B.Brkg Rate+Brk Security Qty
Rate B.Brkg Rate-Brk
[protected][protected][protected][protected][protected]---
25 250.9000 1.2545 252.1545 JP ASSOCIA
165 250.9000 1.2545 252.1545 JP ASSOCIA
45 250.9000 1.2545 252.1545 JP ASSOCIA
100 250.9000 1.2545 252.1545 JP ASSOCIA
1000 250.9000 1.2545 252.1545 JP ASSOCIA
100 250.9000 1.2545 252.1545 JP ASSOCIA
100 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
5 250.9000 1.2545 252.1545 JP ASSOCIA
50 250.9000 1.2545 252.1545 JP ASSOCIA
50 250.9000 1.2545 252.1545 JP ASSOCIA
500 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
20 250.9000 1.2545 252.1545 JP ASSOCIA
25 250.9000 1.2545 252.1545 JP ASSOCIA
50 250.9000 1.2545 252.1545 JP ASSOCIA
NetAmt: 582, 476.8950Dr NetQty: 2310(B)
NetRate :252.1545

It is rediculous to see that selling excess shares ( shortsell ) at
lower price and buying at higher price without
the customer knowledge. Updation of the selling and buying in the
account has to be reflected immediately in the database
either it is from branch office or headoffice. I[censored]pdation of the
account is not happened from Branch office to head office
is not the customer problem . India Infoline has to take the total
responsibility for the incident happened now.
I need proper justification and need to refund the entire money the
shares of 2310 nos which is sold and purchased with
higher rate.

I have good faith on the company for doing business. After this
incident I am really afraid to do business. I expect the
reply with in 24 hrs and refund the money of RS 474970.65 which was
sold at the rate of Rs 205.6150. I am not responsible
for the share which is purchased at Rs 252.1545

If I have not received any reply from your end I have forced to go
leagel actions.

Sir,
I am a small investor, and have an online treding account with INDIAINFOLINEBuilding No.-24, 1st Floor, Nirlon Complex, Off.Western Express Highway, Goregaon(E) . Mumbai-400063(sebi reg.no.-INB[protected].
ON 21/11/07 at about 9.56 a.m.I placed an order to buy 3 shre of BHEL at a price of 2635 against my cash margin of Rs.8019(Rs. eight thousand nineteen only).due to mistake I put 2635 at the place of quantity, and their system instantly brought 2635 no. share of Bhel at cost of about 70, 000, 00.00(seventy lakhs) (trede no.-12017 to12066).Naturely I thought that this is a technical mistake and would rectify in due time.But without rectify this mistake they sold this huge amount of share in lower pricce at 14;41 PM on the same day at Rs.2492(avg) (Trede no:-2300784 to2449619).now they claim
Rs. 384466(Rs.three lakhs eigthty foir thousand sixty six) .
I cannot understand that without sufficient margin why they allow me such tredes.
I request you to guide and save me from this huge obligation.
thanking you,
yours faithfully, JAWHARLAL BANERJEE
751/1, ASHOKENAGAR
P.O.ASHOKENAGAR.
DIST NORTH 24 PARGANAS
PIN-743222
[protected]

After my last mail on issues with my account with 5 paisa I didnt receive any reply from India Infoline. Seems like they didnt have any more excuse.

Yesterday they sold all my shares without even informing me. I had 14 shares of BGR Energy, 16 of Reliance Power through IPO that I had fully paid for these shares. 50 DLF and 100 MTNL in the same account. Ths had happened in the past and that time they said this will not be repeated.

Praveen
[protected]
----- Forwarded Message ----
From: Praveen Gupta <praveen.gupta.[protected]@hewitt.com>
To: [protected]@indiainfoline.com
Cc: [protected]@5Pmail.com; [protected]@bseindia.com; [protected]@5Pmail.com; [protected]@yahoo.com
Sent: Tuesday, 6 November, 2007 8:26:13 PM
Subject: Fw: New Investor terminal


Hi,

I received couple of calls from your chennai office around 3-4 weeks back. I havent heard anything since then.
Could you please update me on this.

Thanks
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 11/06/2007 08:24 PM -----
Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/18/2007 07:50 PM


To [protected]@indiainfoline.com
cc [protected]@5Pmail.com, [protected]@bseindia.com, [protected]@5pmail.com
Subject Re: Fw: New Investor terminalLink






Hi,

Despite frequent reminders I am not getting any satisfactory reply from the company. It seems there is only Relationship Manager who is driving the company and if he goes wrong nothing can be done to resolve the issue.
This is what your RM communicated to me when I raised this issue with him.

1. Earlier he said IIL Bombay office is causing the delay and they have not updated my records with brokerages we agreed on even before my first transaction.

2. After few days he said he was on leave and also he was looking for a job so could not focus on his work (which impacted my account as well).

3. Then he informed me that he was joining some other company (Religare Securities) as he was frustrated with IIL management which was also the reason for irregularities in my account. He asked me to join Religare and promised me good brokerage.

During all this conversation I was constantly in touch with IIL but nothing happened. It seems 3rd reason he gave me is correct.

I cant even imagine how come your management (info or hr mail accounts) were continually asking me to contact RM despite the fact that he is one who caused all this.

I found this grievances mail account from your website and thought of giving it a try.

Waiting for your positive response.

Thanks,
Praveen
[protected]



"[protected]@5Pmail.com" <[protected]@5pmail.com>

09/05/2007 06:27 PM


To Praveen Gupta/Gurgaon/Hewitt [protected]@Hewitt Associates NA
cc
Subject Re: Fw: New Investor terminal








Dear Sir,

With regards to your mail, please note that we have intimated your query to your Relationship Manager Mr.Suresh and he would get in touch with you shortly.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to us for any clarifications.

Warm Regards,

Vikas





CASE :- 2501799

Hi,

Is there any update on this?

Thanks,
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 09/05/2007
01:40 PM -----

Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
09/03/2007 05:31 PM



To
"[protected]@5Pmail.com" <[protected]@5pmail.com>
cc
[protected]@indiainfoline.com, suresh.[protected]@indiainfoline.com,
[protected]@indiainfoline.com
Subject
Re: Fw: New Investor terminal





Hi Vikas,

Does this mean India Infoline is not responsible for what your
Relationship Manager promises to customers? Or in other words your RM's do
not represent IIL?
If thats true and IIL does not follow any business ethics then please
close my account and let me know how can I transfer my money back to my
bank account.

Thanks But No Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

09/03/2007 02:40 PM



To
Praveen Gupta/Gurgaon/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Fw: New Investor terminal







Dear Sir,

We regret for the inconvenience caused to you.

With regards to your mail, please note that your account with login id
PGUPTA78 is mapped under our TT Advance terminal. Further note that we
have provided you the download rights of TT Advance terminal and you would
be able to download the same on your office computer. Kindly follow the
following instructions to install the new Trader Terminal Advance from the
following link - www.5paisa.com/download/login.asp.

1. If your operating system is Windows 95 then this software will not work
on your machine. You will have to upgrade your operating system.

2. It is essential that you have Internet Explorer 5.5 or higher for using
TT Advance. If your operating system is Windows 98 or Windows 2000 then
your system will not have the .NET Framework 2.0 installed. You can either
get the...NET Framework 2.0 downloaded or have your hardware engineer
install the same for you.
On Operating system Windows 2003 machine you don't need to do anything
other than simply downloading the exe and running it.

3. On Windows XP make sure that you have Framework 2.0. If you have not
patched up your operating system or updated Framework, you will be
required to do so now. You could have your hardware engineer help you with
the update and/ or patch.

4. Once you have successfully installed Framework 2.0 or have established
that you have the right version of Framework running on your system the
downloaded exe will run without any need for set up or any additional
tasks.

If you work on proxy settings, you will need to contact your technical
team and ask them to open the following 3 ports:
1.10116 2.25000 3.25002

Kindly note that we have placed a request in your account and the TT
Advance password would be shortly sent via SMS on the mobile number
mentioned in the document. We request you to login with the new password
sent to you.

Your brokerage structure is as follows:

Trading brokerage- 0.10%
MPS- Trading - 5 paisa
Delivery Brokerage- 0.50%
MPS- Delivery - 5 Paisa
F&O - 0.10%

We request you to co-ordinate with your Relationship Manager Mr.Suresh
Gupta regarding your brokerage issue as he would be able to assist you
better in this regards.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2501799

Hi,

Could you please look into this matter?
I am really frustrated with the way IIL is dealing since beginning.
I would really appreciate your prompt response.


Thanks,
Praveen

----- Forwarded by Praveen Gupta/Gurgaon/Hewitt Associates on 08/30/2007
03:28 PM -----

Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/30/2007 01:09 PM



To
[protected]@5Pmail.com
cc
[protected]@yahoo.com, [protected]@indiainfoline.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

Is there any update on this?

Thanks,
Praveen




Praveen Gupta/Gurgaon/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
08/29/2007 03:27 PM



To
[protected]@5Pmail.com
cc
[protected]@yahoo.com, [protected]@indiainfoline.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

I have been facing diffficulties in operating my trading account since
beginning. The services provided by IIL is pathetic and if it remains the

same way I may not want to refer IIL to anyone. I have to call them up
everyday to get the status but worst part is that there is no progress at
all. These are the open items i have been discussing with IIL but are
still open

1. I was told that the brokerage on all trading would be 3 paisa intraday
and 20 paisa interday(delivery) but I ma being charged 50 paisa. I wasnt
even aware of this until I received delivery report 2 days back.
2. You software doesnt work on my office network. May be required ports
are blocked.

Please do the needful asap.

Thanks,
Praveen
[protected]




Praveen Gupta/National/Hewitt Associates
HRO Ben Technology India
Gurgaon/UNITECHWORLD Speed Dial: 207
07/16/2007 06:38 PM



To
"[protected]@5Pmail.com" <[protected]@5pmail.com>
cc
[protected]@yahoo.com
Subject
Re: Re: Re: Re: New Investor terminal





Hi,

Thanks for the reply.

I asked for an online trading account from your representative. Please
change this to an online account or let me know if there are any charges
to convert this to an online trading account.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

07/16/2007 06:04 PM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, kindly note that your account is active with
the login id PGUPTA78 and mapped under offline trading, thus you would not

be able to trade online.

Further note that the password which you received is a ledger balance
password through which you can view your ledger balance online by visiting

our website www.trade.indiainfoline.com.

Note that if you wish to mapped your account under online trading, kindly
let us know the terminal under which you wants us to mapped your account
so that we could do the needful from our end.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Nishant





CASE :- 2469996

Hi,

I confirmed the login id and its the same LEDGER. My Demat client id is
11762840.
Please do the needful asap as its already too late.
Let me know if you need further information.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/25/2007 11:09 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, please note that the login id mentioned by you
is invalid. Further, we request you to mail us your correct login id or
demat account number so that we can do the needful.

We request your kind co-operation till then in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2469996

My login id is LEDGER.

Thanks,
Praveen




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/23/2007 06:06 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail, we request you to kindly specify your Login Id,



so that we could assist you in this regards.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Binal



CASE :- 2469996

Hi,

My full name is Praveen Kumar Gupta... but I believe this account was
opened with Praveen Gupta (not sure). I am in US and do not have access to




the papers I received from 5paisa. You also check the cell number.

Thanks,
Praveen Gupta




"[protected]@5Pmail.com" <[protected]@5pmail.com>

06/22/2007 12:47 AM



To
Praveen Gupta/National/Hewitt [protected]@Hewitt Associates NA
cc

Subject
Re: New Investor terminal







Dear Sir,

Thanks for mail.

With regards to your mail and as per your query kindly note that we are
not able to trace the details of your account on the basis of the
information provided by you.

Thus we request you to kindly provide us your demat account number or your




entire name [including middle name] with which you had opened the account
with us, which could guide us in tracing your account status and login id
and revert accordingly.

Assuring you of the best of our services at all times. Please get back to
us for any clarifications.

Warm Regards,

Vikas





CASE :- 2469996

Hi,

I have opened an account with 5paisa and I received login and password. On





your website it asks for PIN alongwith login and password which i never
received.
Please let me know how to generate this PIN.

Thanks,
Praveen Gupta
[protected]