[Resolved]  Indiangiftsportal — product not delivered

I placed an order on 3rd Feb and till now I have no clue on where the product is. All my complaints and emails to the support team are going unanswered. When I called up to enquire about the product I only got an answer that they also dont know where the product is and after that they always answer to say they'll track the order and revert back in 30 min. Til now no one called up to provide an update on the status. For info, I spoke to Nigar, Krithika and one more executive whose name I dont remember. This is not first time I ordered from this site. The delivery was always late but this time it crossed the limit.. item not being delivered only! And no one is bothered to respond.

Order History

Order Id Date Cost Order Status* Send Enquiry
IGP352253 03 Feb, 2013 US$ 24.02 Dispatched
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Dec 14, 2017
Complaint marked as Resolved 
Verified Support
Nov 08, 2017
Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
Hey,
I am really sorry you had to go through this. This generally dosent happen but we do try our best avoid the errors. Please feel free to call us on[protected] or email us on [protected]@indiangiftsportal.com and we'll be happy to assist you.
Regards
IGP.com
 
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    Indian Gifts Portal / Intermesh Shopping Network Phone
    +91 22 4343 3333 [Customer Care]
    Indian Gifts Portal / Intermesh Shopping Network Address
    A006, Kanakia Boomerang, Lower Basement, Chandivali Powai, Mumbai, Maharashtra, India - 400072
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