[Resolved]  Indiaplaza — non delivery of product

Indiaplaza — Sent wrong books

On 9th Sep, i ordered 4 books from www.indiaplaza.in. After i made the order, noticed that a book qty was wrongly updated. Instead of 1, it was 2. So to prevent wrong order, i immediately opened a ticket stating that i wrongly ordered the same book twice. Hence i requested them to send me other book which has same cost.

After raising the ticket, it was stated that the problem would be rectified in 1 working day (i.e by 10th sep). Next day i checked, but the ticket was not closed. So i immediately called their customer care number. I was put on hold for 20 min, i finally i spoke with a person and he promised me to cancel that book and send other book.

Next day i checked the ticket, the problem was not solved. So i again called the customer care. Again i was put on hold for 20 min. Finally a person promised me to cancel the order immediately.

After 2 days, today i got the books. To my horror, i got two copies of the same book. I called the customer care immediately. Again 20 minutes delay and a person mentioned that they raised the issue with concerned department, But they didn't take any action. Such an irresponsible answer he gave. Now i end up with the 2 copies of the same book.

Few years back indiaplaza website is very good and they are very communicative. Nowadays they are making lots of mistakes. It is better to avoid this website for online purchases.


I just noticed, still my ticket is open. Nobody is cared to rectify the issue.

I am rohan , i ordered 2 books on indiaplaza.com and paid the amount of product by bank net transfer , After calling customer care i was made to wait for more than 18 mins on hold and later told that the consignment person is not being able to be contacted, Are you kidding me? is tat a consumer's concern,.
After 4 days i m not even being given information about my product.! when products are written that they'd be delivered/shipped in 3 days then why isnt it been done and why is consumer not kept in loop..
Extremely disappointed by the services, would prefer Flipkart anyday than this. thank you.
My order number is IN[protected]

Indiaplaza — NO CUSTOMER SATISFACTION DEPT.

INDIA PLAZA : ONLINE SHOPPING SITE

I have ordered for an item from Indiaplaza... and then after I got a mail from that site for shipping order No. but, that ship no. I showed in particular site that will destination point was different and I have concerned with Indiaplaza, even after 5 to 6 days I did not get any response and any solution about my Querry...

ORDERED ON 20 DEC 2011,
CANCELLED AFTER 20 HOURS... AS ON 21 DEC, 2011
THEN ITEM WILL BE SENT TO ME...
I HAVE REJECTED PARCEL
NUT THERE IS NO CUSTOMER SATISFACTION DEPT. AND NO ANY ONE RESPONSIBLE TO SERVICE A CUSTOMER...

DON'T PURCHASE ANY ITEM FRON INDIAPLAZA..

Dear Customer,

We are extremely sorry at the experience you had with us. We are unable to track your purchase history with available details. Hence, we request you to kindly provide your registered email address/ Order number/ your contact number so we can contact you and resolve issue which is pending.

Warm Regards,
Team Indiaplaza.

Hello,

This is regarding order number I[protected] for Phillips Panini Maker at India Plaza. I had placed the order on 31st August 2012. This was supposed to be delivered in 7 business days. I have not received the item till date and when i call customer service i do not get proper response. The website still shows "ready to ship". When i called customer service today they said there is some problem at the vendors end and it cannot be shipped. I then requested for the order to be cancelled, which they bluntly denied and said it is not possible at this stage. This is nothing but cheating customers. I need this item to be gifted to someone and if Indiaplaza is unable to deliver i will buy it from elsewhere. I need to cancel this order asap as i do not intend to shop on Indiaplaza anymore. Requesting you to help on urgent basis.

Thanks,
Anil Anchuri

Dear Anil Kumar,

Please accept our sincere apologies for the delay and inconvenience caused.

Your order has been dispatched on 22nd August through blue dart courier AWB no [protected].

Gift certificate is awarded to you as a small gesture to compensate the trouble you had to face, and this GC details has been mailed to your email id. We kindly request you to treat this case in isolation and provide us another opportunity to serve you better.

You are important to us.

Warm Regards,
Team Indiaplaza.

Indiaplaza — non-delivery of item

On 01 December 2012 I ordered online a .Dell inspiron 1525 6cell battery - y823g from Indiaplaza.Com and made the payment Rs.2536 through netbanking.The order number is i[protected].
In their website it was stated that the ordered item would be shipped in 5 days but since then 26 days have passed but till now they did not deliver the item..Whenever i try to contact them they just give Unsatisfactory response.
There is a person named Srikanth in Customer Support,india plaza who sent 2-3 messages to me but it was completely false and misleading.They are just making baseless and worthless excuses.It seems that indiaplaza is a very big online fraudulent store.
And there is a so called CEO, K.Vaitheeswaran who have posted a message the Indiaplaza website that if there is any problem then contact me directly through email so I sent 3 messages to him but he does not have the slightest courtesy or manners to respond to even one of my email.
Indiaplaza is the biggest fraud and cheater online shopping store.
Today i have sent another message to the Customer Care and the so called inefficient and non-performing CEO, K.Vaitheeswaran to cancel my order and refund the payment.

Dear Yasmine khan,

Our apologies for the inconvenience you had to face with us.

Your order I[protected] for “Dell Inspiron 1525 6Cell Battery - Y823G” has been shipped on 10th December through first flight courier AWB no F26284948 and the consignment is on hold with sales tax office, once it is cleared from sales tax office the product will be delivered to you, request you to bear with us till then.

You are important to us!

Warm Regards,
Team Indiaplaza

Dear Yasmine khan,

Our apologies for the inconvenience you had to face with us.

Your order I[protected] for “Dell Inspiron 1525 6Cell Battery - Y823G” has been shipped on 10th December through first flight courier AWB no F26284948 and the consignment is on hold with sales tax office, once it is cleared from sales tax office the product will be delivered to you, request you to bear with us till then.

You are important to us!

Warm Regards,
Team Indiaplaza

This is worst online site...never dare to buy at indiaplza.com ...no response for emails and calls also...waste of follow up...no procedure for escalation...totally fraud site...

Indiaplaza — Non delivery

Hi, I purchased a book on 1st sept cost 1380 and suppose to be delivered on 3rd sept. My order#I[protected]. I tried to tracker my order but no success . I also tried to contact them but there customer care number is wrong and also sent several mails to them but they are not answering. Very poor site,

Indiaplaza — Item not received after a month of payment

I ordered and paid for three books on Indiaplaza.com with order no. I[protected] on 26.12.2013. Many times complaints, tickets registered three times but no response, not even a reply to the complaints. Irritating shopping experience. Complete negligence.