Comments
Dear Vivek Agarwal,
Our sincere apologies for the inconvenience caused to you due to delay in activation of your book club membership. Due to some technical glitch the membership was not activated on the same day of ordering. We have activated the membership on 3rd August'09. We will look forward to have you shop with us regularly.
Warm Regards,
Team Indiaplaza
Our sincere apologies for the inconvenience caused to you due to delay in activation of your book club membership. Due to some technical glitch the membership was not activated on the same day of ordering. We have activated the membership on 3rd August'09. We will look forward to have you shop with us regularly.
Warm Regards,
Team Indiaplaza
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Indiaplaza — Overcharging for the order
Indiaplaza had advertised that if a customer buys book club membership, they will give minimum 25% discount on all books purchased. I bought the bookclub membership on 25.07 and placed an order after 4 days. While placing an order, I was shown the prices with 25% discount but after making final payment, I realised that they had not given me the 25% discount. I sent a complaint to them on 04.08 and they responded that my book club membership has not been activated in their system (though I have a mail from them dated 25.07 that my book club membership has been activated)I sent them another mail stating the same and asking if they will refund the excess amount charged but they refused to do the same. I sent them another mail with proof of the membership being active from 25.07 but they have not sent me any response after that even after 15 days.
I am really appalled that instead of rendering an apology for overcharging me or giving me an explanation after proper investigation, I was sent a very rude and response inspite of being a customer for around 10 years from their early days.