[Resolved]  Indraprastha Gas Ltd, PNG Gas — LONG DELAY IN CONNECTION

Address: South West Delhi, Delhi

To,

The General Manager ( Operation – PNG )
Inderaprastha Gass Limited,
Plot No. 4, Community Centre,
Sector-9, R K Puram,
New Delhi – 110066.

Subject : Connection of PNG at my residence Flat No. 976, Akshar Dham Apartment,
Sector -19, Pocket-3, Dwarka, New Delhi-110075.

Dear Sir,

This refer to my letter dated 1.9.11 sent to you by DTDC Courier on dated 1.9.11 regarding the above subject matter but I have not received your reply from your side.
I am very sorry to say you that no PNG connection was installed at my above subject address since last 21 months in spite of my various follow-up with customer care department through telephone, e-mail and even my personal visit to your office at Bhika Ji Cama Place and sector-9, R K Puram office.

I have deposited the Cheque No. 832201 dated 30.1.10 for Rs.6,000/- vide your receipt no. 1817 dated 2.2.10 and registration no. 617267 and BP No. [protected] which was cleared from my account dated 3.5.10 but till date no connection was installed at my residence.

I have complained hundreds of time to customer care but no action was taken beside false assurance on installation of connection. I have lodged complaint with Reference ID : PRJ[protected] dated 14.7. 11 and received the SMS on dated 27.7.11 the your complaint is closed successfully without taking any action. I have again lodged complaint with Reference No. PRJ[protected] dated 14.9.11 and the same SMS received on dated 23.9.11 that your complaint closed successfully without taking any action. This is really the act of same full.

I hope that you will look into the matter and take action for installation of PNG connection at residence and oblige me.

Thanks & regards,


BALDEV S. BISHT
Flat No. 976, Akshar Dham Apartment.
Sector – 19, Pocket – 3. DWARKA,
NEW DELHI-110075.

Phone No.[protected]
Mobile No. [protected]
Mail ID: [protected]@googlemail.com