[Resolved]  Insurance Policy Of Aviva Life Insurance — Lapse of policy No. LLG 1176744

Address: Uttar Pradesh

I had a policy with AVIVA LIFE INSURANCE for which I use to pay a half yearly premium. I was told by the insurance agent that If I pay premium for 3 years regularly even if I miss out payment of the same, policy would not lapse. I could not pay the premium in June and when I went To pay the premium on 9 December 2011 I was informed that the policy has relapsed . I was never informed during this period. Moreover when I called the customer care center the executive was too rude to attend the call and was not ready to answer any of my queries. I was told that I can withdraw the money. The premium amount I have paid is Rs.64682 where as the money value what I can withdraw (Policy fund value) is Rs. 38490. I would like an appropriate action be taken and my policy may be revived.
Vatsala Tiwari