Kotak Mahindra Bank Complaints & Reviews

Dear Sir,

I released the payment on 19-Aug-2012 for the Insurance ID[protected], but the payment is not yet received by the company.
Please submit the slip so that payment is released to you. I have already mailed the slip to the Credit card company regarding the releasing of payment.

Hereby attached are the details of the payment I made to the Insurance company-New India Insurance.
Kindly release the payment, according to the details attached.
Sorry for the inconvenience caused.


Please look into the matter so that the issue is resolved as soon as possible.


Thanks & Regards,

Rajpal Kashyap

sir ,
i have purchase a new mahindra scorpio our loan finance in kodak mahindra finace company i complete our loan and mahindra finace company give me noc in my car but my civil report pending 8400 rs showing in so our check my civil report and correct it my reg no hr 57 2727 name madan lal s/o balmukand mandi dabwali i request plz correct my civil report
thanks

Sub. : Cheating & harassment by Kotak Mohindera Bank Ltd. in providing Insurance
Policy No.[protected] Not as requested ) in the name of Ravi Arora

Dear Sir,

It is a matter of great concern that one Executive of M/S Kotak Mohindera Bank Ltd namely Mr. Sandeep Sharma working in Sector-3, Rohini, Delhi contacted me & I had desired an Investment Plan with the following terms.

a) The premium of Rs. 3,000.00 will be deducted from my HDFC Account no.
[protected] on half yearly basis.
b) Plan should not be market related.

Mr. Sandeep Sharma get the documents signed for arranging the desired Policy. However, when the policy was not received after passing abnormal time & the premium was started to be deducted on monthly basis from my above Bank Account then through net banking, information was obtained. It was my surprise when I came to know that unwanted policy ( Premium on Monthly Basis & Market Linked) was issued by M/S Kotak Mohindra Bank Ltd. ( Documents & policy not received). The authorized person of M/S Kotak Mohindra Bank Ltd. i.e Mr. Sandeep Sharma used my signed documents for other policy which was never requested & not disclosed/elaborated at the time of taking the policy.

I did not receive any document /policy even after passing months together. But, when, I received the papers on dated 8th , November, 2011. , I immediately furnished cancellation request.

Form more than a one year, I have been continuously following up the matter with M/S Kotak Mohindra Bank Ltd. & details of a few mails are given below:-

S.No Date Mail to
1 21.05.11 [protected]@rediffmail.com
[protected]@gmail.com
yograj.[protected]@kotak.com
2 21.07.11 & 25.07.11 [protected]@rediffmail.com
[protected]@gmail.com
yograj.[protected]@kotak.com
& Grievance cell of Kotak Mohindra bank Ltd.
3 28.08.11 Pankaj.[protected]@kotak.com


But sorry to record that my refund amount rounding to Rs. 30,000.00 has not been made available to me so far.

In response to my above & other several reminders, the following reply was received on dated 05.09.11:-

 That the policy[protected] was issued to you as on November 28, 2009. The policy documents were dispatched to your mailing address as on November 30, 2009 by Blue Dart Courier vide AWB number: [protected]. The same has been received as on December 01, 2009. We have also sent you an SMS alert on your mobile number [protected] as on November 28, 2009 intimating you about the policy being processed.

 With regards to your request for the surrender of the policy, we wish to inform you that the policy cannot be surrendered within the period of 3 years. Further, we wish to state that you were offered a free look period of 15 days to go through the terms and conditions of policy.

In response to the above reply , I made my points clear in my mail dated 21.09.11 as under :-

 That first of all, I haven’t received any documents and any information on the message.

 Secondly, if the courier guys is made wrong delivery then its not my fault hence kindly show me the concerned documents where I have received the documents.

 Thirdly, I myself chased you guys for non receipt of the policy documents as soon I get the documents after chasing your guys for 9 months, I immediately surrendered the policy.

 Fourthly, if according to you guys ,I have received the documents than why they accepted and received my free look request.

 Your guys very well knows that its mistake on the part of M/S Kotak Mohindra Bank Ltd.

 I very well know that free look period is of 1 day & hence I surrendered it on the very next day on receipt of the documents.

In the latest reply of, M/S Kotak Mohindra Bank Ltd. dated 2nd July,2012 is as follows :-

“We regret the inconvenience caused to you and apologize for the same. We will investigate the matter thoroughly and resolve the same within 2 weeks. Request your patience & co-operation.”

As promised above after passing 4 weeks’ time, my refund which is about Rs. 30,000.00 has not been made available to me so far.


From the above, it is amply clear that chasing the matter for more than a year ,M/S Kotak Mohindra Bank Ltd. are not keen to resolve the grievance of their customers & knowingly misusing the hard money of the general public through unfair & malpractices.

Under the above circumstances, I approach your good office to take appropriate action against M/S Kotak Mohindra Bank Ltd. so that my hard money is refunded to me without any further delay.

Thanking you in anticipation,

Ravi Arora
B-5/25 1st floor,
Sector -17 ,Rohini
Delhi - 85
(M) +[protected]
Mail ID : [protected]@yahoo.co.in

Dear Sir,

I had taken Kotak Smart Advantage Plan (Policy No. : 01594881 Name Prafulla Ingale) by seeing Brand Name of Kotak Group by investing monthly 1,500/- since 14/05/2009. But, we are totally frustrated with the behavior and approach of Kotak Life Insurance Company which we have been never seen in our whole life, this kind of responsibilities and irregularities. They are trying to cheat us since 14, May 2009 when I purchased this policy.

At the time of purchasing that policy (May, 2009), the sales executive (Mr. Ravi Patil) of Kotak had given all wrong information and said that after 3 years, if you want then you can withdraw your policy and get your all invested money with good return (1500 * 36 months=54,000 + Good % of return) (I have purchased this policy due to this feature only which is told by the executive, and I had paid 1,500/- per month since May, 2009 to May, 2012). And after 3 years, I had been called and mailed to Kotak Life Insurance Customer Care he said that your one year invested money will be gone into Kotak Account and it will not given to you, I will get only 2 years invested money with 2% deduction also. I was totally shocked. This is ridiculous. Therefore, I am totally mentally, physically and financially harassed by the Kotak Life Insurance Company and decide to surrender the policy (Policy No: 01594881, Name: Prafulla Ingale).
When I said that your sales executive had misguided us regarding the policy and given fake/wrong information then Kotak’s representative said that it is not Kotak’s responsibilities for their sales person/team or executives and you should verify the things. It means there is no accountability and responsibilities of Kotak about their plan and policies and their Sales Executive’s. All the responsibilities and loss paid by the Customer only!!!

Even they delivered document to me after 2 years after many complaint.

I am in big trouble now I want urgent money for purchasing new flat.

Please do the needful.

I am distressed, It has been more than 6 mths i have been facing this awful situation.

I have swiped my Kotak Credit Card for 200 Rs. in December, for which i was to make payment in Jan, but in January date for payment was not mentioned, it was written as Immediate. I made payment, after that they have been sending me bill with added late fee and all other charges, i requested them to waive it off, but they have not.

I would call Customer care almost every week, but it can not be resolved. In month of April, they told me your case has gone to Collection department and you talk to them. I called him, he said i will have to pay atleast 300 Rs to resolve it. I said ok then resolve it, after that he never called back and when i called him he said will speak to you later.
In month of May i received mail, that money will be compensated from my Kotak Mahindra Bank, but no information received how much amount has been withdrawn. This month again i have received bill of 4,500 Rs.

Can we pls bring this to an end.

This has become a mental harassment, for 200 Rs we have to pay 4,500 Rs? Though i have tried all the possible ways ( i have email sent to branch manager & different authorities) but iin vain.

Pls help me out.

Rgds,
Vibha Singh

To,
kotak mahindra bank

All I want to ask from you is, WHY your "customer support" representative HUNG UP on phone without answering my question ????

YOUR customer-support guy instead of talking to me, he was talking to someone else and WITHOUT answering my question, he dropped the line, INTENTIONALLY( YES, intentionally) when I say I mean it. I could hear him clearly, he was talking about me with somebody which i didn't like it at all. He really pissed me off.

Is this the way you treat your customer ????
You guys should have atleast listen to someone's problem and issue even if you do not have any relevant answer. why don't you just say to me that not-to-call-kotak ?

Alright, I am not calling them again nor I am going to call them in future, forever.
Believe me, I will close this kotak account on 1st week of September for sure. [Make it count]

Now what I will do is, next week, I will block your kotak email, so I won't get your kotak's email anymore into my inbox.
AND will start using my HDFC a/c and on sep. will close this kotak a/c.
Next thing what I will do is, I will tell about this kotak's service to my friends, family, relatives and so on.... So they won't get kotak a/c.

you guys have lost one customer for now and others in future as well. : (
I am not writing this email to get some sympathy, apology, sorry or any kind of regret. I just want to inform you that what is happening in your organization. May be others are facing too. I do not want you to pull up my kotak account. That is why i am not emailing your from my registered email and not providing you any info.
Do not call me. Do not email/reply me. Do not ask for any information ever because i'm not a psycho customer.


Bad Regards
from Delhi

Unable to Get in touch with centre, more than 20 mints as coming " all the our customer care officer shall attentd to you shortly "
one request given for the balance transfer DD to deliver in my residence ...request given on 8th and they are committed to deliver it by 12th..
not delivered yet...and today call centre is not responding....CC account


Contact Number [protected] / [protected]
Name : Jay Ray

I have Opened Demat a/c with Kotak Securities in Three Years ago.
While Account opening, the executive named Mr.Balaji , This guy told me is Total Free of cost for Demat account, I received welcome kit and other information , but i never used online Trading Demat account, but Bank charging every year, This month also detected Rs 670 from my account..

i called customer care also they told to me it is not our fault, this is your fault , we cannot give you refund , so you have to submit cancellation form then after that we will not deduct the money from you account

Hi,

I had applied for NRI bank opening after going to Bank branch at Ahmendnagar Road. They asked me to submit all the documents and I did the same.
Even after 45 days the account is kept in freeze condition and still not made active. They are not even returning the documents sent to them. Initially I was in touch with Tanu Khurana at the branch who is of not much help. The person is not even responding to the queries now. I have written to the nodal officer twice and there has been no action from their end too. I want my documents back and the account closed.

Thanks

I swiped my Kotak Mahindra Bank Debit Card for Rs: 5544/-. But the transaction was failed because of "Unable to Connect Host" problem. But that amount was deducted from my account. After 2 weeks they have not return the money till now. I called their customer care, they launched one request and after 7 days they closed it. But the problem is not resolved yet.
I heard that there is one rule of RBI that bank have to return the unsuccessful transaction amount within 10 days, otherwise they have to give Rs:100/- per day as penalty.
When should I will get my money back?

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I have taken Kotak Life Insurance policy (#[protected] through Bajaj Capital with monthly ECS of Rs. 2000-/- in the month of Feb'2012. So far I haven't received my policy document even after calling their call-centers 3 times -

1. Complaint # 1-[protected] on 13th April'2012

2. Complaint # 1-[protected] on 25th April'2012

3. Complaint # 1-[protected] on 14th June'2012

1st time, they have corrected my address (from Maharsthra state to Uttar-Pradesh) in their record even they have right address proof and said that I will recieve the document in 6-7 days. 2nd time, I was told that you have to collect from local branch but no update from branch.

Today (14th June'12), again same message that I have to collect from branch. I am clear with them either deliver the document at my address as that's mistake from their side not from me or pls provide my money back with market interest.

I can't rely on a company for life insurance which took almost 5-6 months to deliver policy document and even not sure when I will get.

2nd issue is that as per rule, I should have policy document and after receiving, should provide my consent in 15 days. Here I haven't received the document but they are continuing to deduct money from my account. This fundamental flaw in their operations and highly unethical.

Pls help from such crooks.

I had taken Kotak Smart Advantage Plan (Policy No. : 01594881 Name Prafulla Ingale) by seeing Brand Name of Kotak Group by investing monthly 1,500/- since 14/05/2009. But, we are totally frustrated with the behavior and approach of Kotak Life Insurance Company which we have been never seen in our whole life, this kind of responsibilities and irregularities. They are trying to cheat us since 14, May 2009 when I purchased this policy.
br...

I am working the an MNC and drawing take home 80K per month. I have account with kotak mahindra bank, I have applied personal loan amount 100000 but i got the message the application was rejected even my salary is 80k and account with same bank and CIBIL score is 740. After i knew the status i have closed my account with the bank. They dont have skill to keep customer happy always and they failed to retain the customer.

All i am requesting you people don't give any of your document to the fraud executives they wont respond you.

Thanks
Senthil

i dont know what to do but i want to complaint . i have recieved a statement of my credit card of kotak mahindra bank which shows late fees . i have to go to rajasthan for some urgent work so i was not able to make the payment but when i came back i recieved a call from kotak and he says that he will send exexutive for payment but no executive come. but after 10days executive come and he says that he was busy and not able to come but he says that sir i will waive of your late fees we said then k and take payment .now i call to customer care and tell my problem but they says that you will not get a waiver and talk rudely . i dont know how you make ms avneet kaur ,deputy manager delhi customer care she is so rude and dont know how to talk to customers .i want you to suspend this deputy manager otherwise i will not give the payment of your card next month .i will take this matter to court .i am giving payment regularly so in 1 or 2 payments get delayed for some reason so how can you charge late fees of rs700.
sender
jhumarmal jain (m:[protected])

Hi, I Shiraz Abbas Rizvi having Kotak Mahindra credit card no.[protected].I have been cheated while offering the credit card by the Kotak Executive by false promising me that credit card has feature to convert Monthly bill amount into 3 EMI without any interest as well as without processing fee.After receiving the card i have made transaction of 50,000 Rs and immediately i call to the bank to convert the transaction into EMI now they are asking for processing fees and interest to convert the transaction into 3 EMI . I have launch my complain with the bank customer care twice (incident number 1_[protected] and 1_[protected]). but i didn't get any call from the bank to resolve the issue. Kindly help me out from this problem.

Thanks And Regards,
Shiraz Abbas Rizvi
[protected]

Availed car loan from Kotak Mahindra Prime Ltd ( loan No. CF 3985961). and the company issued no due certficate on 06/07/2010. But the recent CIBIL report shows an over due of two instalments though the company even issued NO OBJECTION CERTIFICATE to cancel the HP in RC book on 26 march 2008

Hi Team,
I am receiving hell lot of calls from Kotak Mahindra Bank executives regarding their insurance plans, I have informed them that I am not interested and do not call next time. But still I am receiving the calls, when I am getting in argument with the executives regarding the calls they are suggesting me to activate the DND (Do not Disturb) on my mobile, this is so ridiculous how can they suggest me and who they are to suggest me.

Moreover Insurance calls come under banking category and if I activate the DND then I even do not receive my personal banking transaction details which I own.

Really if anybody is interested in any banking or insurance plans, they personally will approach the bank, why for unnecessary calls and wasting our time.

Team please help me out to sort this problem.

Thanks & Regards,
Srinivas

I Arvind vij here by declare that on[protected] have repaid the car loan in ful amount of 331061.15paise against the agreement num 7447256 dated 16nov2011 amount finance was 353079 make car fiat model f1-punto active to till date i have requested several time to get the NOC and always told you will get NOC with in three to four days till date i never received NOC even today i have been told you will get NOC next three days so please look into the matter do the needful.

Arvind vij
# 18 a first floor divine apartment ambala road
mohali

[protected]

Hallo

I am kedar nath i left kotak mahindra bank ltd on 30 october 2011. i filled up all my formality for provident fund but i have not received my pf till date so please give me full status of my p.f.as early as possible. My p.f. no. is mh/35415/28954 and my contact no. is [protected].

Regards
kedar nath
[protected]