L G Fully Automatic Front Load Washing Machine — DRUM IS MAKING NOISE AND NOISE OF SHORT CIRCUIT IS COMING
R
RUCHA PRADEEP BODAS
from Panaji, Goa
Oct 28, 2007
I HAVE GIVEN COMPLAINT ON PHONE ON LAST MONDAY, 22ND OCT 2007. SINCE THAT DAY I AM CALLING L G SERVICE CENTRE EVERYDAY AND GETTING SAME ANSWER THAT YOUR COMPLAINT WILL BE ATTENDED TODAY I.E. IN 24 HOURS. BUT NO RESPONSE. VERY MUCH DEPRESSING SITUATION ABOUT SUCH A BIG COMPANY.
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V
V P SINGH
from Karnal, Haryana
Mar 21, 2009
I have made a complaint to LG customer care on 11/09/2008 regarding my fully automatic washing m/c model - 8001 C1 that it is not operating.
On 27/9/08 a service engineer came and checked the machine, after one hour he told us that the timer of this m/c is defective and is to be replaced.
On 11/10/08 again service engineer came with the timer and after replacing the timer which was again a defective one the machine was not working properly.Finally, he told us that you can operate it as it is, till new timer is replaced.He will replace it in next visit.
On 13/10/08 our machine was making horrible sounds and was immediately stopped.
Again on 14/10/08 complaint was made to service centre regarding the same problem.
After 15 days service engineer came and checked the machine.He told me that its bearing has got wornput.Now this machine has to be send at our service centre.
Thereafter on 24/11/08 machine was shifted from jagdishpur to lko Service centre . Machine was checked by the incharge of the service centre and he told me that it's bearing was having only some abnormal sound not wornout.Finally he gave me 10 days to rectify all the defects including bearing replacement.
On 17 /12/ 08 trial run of machine was taken at service centre in presence of me . But still there was some sound.Regarding this sound it was told that this sound will go after two / three washing.He also confirm that its' timer has been replaced and now it is fully OK. Then machine was brought to jagdishpur. Also problem is still pursist due to non availablty of spares (Drum).
But I am sorry to say that during washing we have found a lot of problems like water leakage, abnormal sound, unusual temperature control and improper behaviour of programming.Next we have again made complaints to the service centre regarding this problem. They told me that they will send service engineer to check the problem, but till date no body came .
Finally we are forced to complaint to you for proper assistance and to solve our problem. I also want to tell you that we are operating this machine since last four years but never faced such type of problems.
Pls. look into the matter personally and arrange to solve our problem at the earliest.
With best regards.
On 27/9/08 a service engineer came and checked the machine, after one hour he told us that the timer of this m/c is defective and is to be replaced.
On 11/10/08 again service engineer came with the timer and after replacing the timer which was again a defective one the machine was not working properly.Finally, he told us that you can operate it as it is, till new timer is replaced.He will replace it in next visit.
On 13/10/08 our machine was making horrible sounds and was immediately stopped.
Again on 14/10/08 complaint was made to service centre regarding the same problem.
After 15 days service engineer came and checked the machine.He told me that its bearing has got wornput.Now this machine has to be send at our service centre.
Thereafter on 24/11/08 machine was shifted from jagdishpur to lko Service centre . Machine was checked by the incharge of the service centre and he told me that it's bearing was having only some abnormal sound not wornout.Finally he gave me 10 days to rectify all the defects including bearing replacement.
On 17 /12/ 08 trial run of machine was taken at service centre in presence of me . But still there was some sound.Regarding this sound it was told that this sound will go after two / three washing.He also confirm that its' timer has been replaced and now it is fully OK. Then machine was brought to jagdishpur. Also problem is still pursist due to non availablty of spares (Drum).
But I am sorry to say that during washing we have found a lot of problems like water leakage, abnormal sound, unusual temperature control and improper behaviour of programming.Next we have again made complaints to the service centre regarding this problem. They told me that they will send service engineer to check the problem, but till date no body came .
Finally we are forced to complaint to you for proper assistance and to solve our problem. I also want to tell you that we are operating this machine since last four years but never faced such type of problems.
Pls. look into the matter personally and arrange to solve our problem at the earliest.
With best regards.