Laptop Y500 — Update Download failed

Dear Sir/Madam

Good morning. I have been gifted by the Lenevo Group K7 Antiirus package freely for one year with the license no KC71V-2D[protected]F0C-4D39. But since last seven days I find that the product is not automatically updated. When I go for updating manually it is reported that Updated failed -"unable to retrive update files". Please suggest me what to do in this context.

Sudhansu
Mob- +91 [protected]
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    Laptop Y500
    India
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