[Resolved]  lenova desk top MB 1030Q — WARRANTY CHEATED BY DEALER

Dear Parhitha mam,
Your immediate kind attention is drawn on the following
Customer name : ANITHA.L.S
Contact no :[protected],[protected],[protected],[protected]
Mail to :[protected]@yahoo.com
Please :podanur,Coimbatore
Dealer : aeonthinkworld, Coimbatore
Product bought : Lenovo desk top
Type and model no :5313 1BQ
Model no :57068310
Product family :ideacentre K210
Date :[protected]
Model S/N :1S53131BQMBO3904
Manufacture order :MBNX18623003
Machine type :10010
Product identity :MB-03904
Date of purchase :[protected]
Invoice no: :358/2008-09
RED [protected]
Grievance:
Original documents for warranty ,mistakenly sent to LENOVA(INDIA)PVT LTD;BANGALORE-560071,INSTEAD OF TO CHANNEL TECHNOLOGIES, NOIDA .SUSEQUENTLY MAIL AND SPEED POST COMMUNICATION SENT TO LENOVA(INDIA)PVT LTD;BANGALORE-560071 requesting TO SENT ALL ORIGINALS TO CHANNEL TECHNOLOGIES, NOIDA for sanction of required warranty. Not sent or returned to the customer. Due to your non-attendance and prompt response, additional two year warranty lapsed. Requesting immediate redressal and needed for extension of warranty (at free of cost as per privileges /conditions existed at the time of purchase), from that end.
Read along with attached mails


Lenovo customer care.
Monday, October 6, 2008 2:11 PM
From:
"Lenovo" <[protected]@rediffmail.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Thank you for your interest in Lenovo PC. We will get back to you shortly. For any further queries, please quote this reference code number RED[protected] in order to redeem a warranty upgrade from 1/1/1 to 3/3/3*.

Regards,
Lenovo Customer Care

* Terms and Conditions apply.

Welcome to lenovowarranty.co.in
Thursday, September 18, 2008 9:05 PM
From:
"Lenovo India" <[protected]@in.lenovo.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Dear ANITHA LS,

You are now registered with lenovowarranty.co.in.

Please note your account informations:

User name: [protected]@yahoo.com
Password: OPoLeS

Product Registered by you:

Date of purchase: 9/8/2008
Model No: IdeaCentre Desktop
Product No: 5313 1B
Serial No: MB03904

Please click on following link or paste the url in your browser address bar to activate your account:

http://www.lenovowarranty.co.in/activate.asp?hash=41760

Please log on to www.lenovowarranty.co.in to add more models for warranty.

Thanks and Regards,
Lenovo (India) Private Limited,
2nd Floor, Fairwinds,
Reg Registration
Thursday, September 18, 2008 11:15 AM
From:
"[protected]@aeonthinkworld.com" <[protected]@aeonthinkworld.com>
View contact details
To:
"anandan ramaswamy" <[protected]@yahoo.com>, [protected]@yahoo.com
Cc:
[protected]@in.lenova.com
Madam,

I Have receive your mai. We are going to register in this week
only. the last date for the Registration is Sep 30 so with in the Coming
week We will Register for you.

Thanks

Fw: Free gift case_case id: 5060741
Tuesday, July 28, 2009 4:44 PM
From:
"service" <[protected]@aeonthinkworld.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Dear Sir ,
Sorry sir In this case Channel Technologies has not received your barcoding sticker still now, So that they where rejected your case, Further clarification just contact lenovo lencare department with this ID : 5060741 contact number : [protected]



Thanks & Regard's
Sekar.P

----- Original Message -----
From: Neha Bajaj
To: [protected]@aeonthinkworld.com
Cc: vinod.[protected]@rteservices.com ; amrish.[protected]@rteservices.com
Sent: Monday, July 20, 2009 2:46 PM
Subject: Free gift case_case id: 5060741

Dear Mr. Sekar,

Thank you for contacting Lenovo care India.

This mail is in reference to your lencare id 5060741.

We would like to inform you that as per the terms and conditions of the promotion, all customers had to register for gift on the promotion web site and send the required documentation to Channel Technologies by Oct 31st, 2008. The documents sent have to match with the details posted on the promotion web site. If either of these two does not happen the claim gets rejected.

We would like to inform you that you have to send the original documents to Channel-technologies, Noida instead of Bangalore address. We know that you have registered on the website and received the Redemption code (RED[protected]).

We cannot make any exception. We regret to inform you that your case has been rejected, due to channel-technologies has not received the original bar code card along with the documents.

We are sorry for any inconvenience this may have caused you.

For any further assistance regarding the same please feel free to get back to us [protected]@lenovowarranty.co.in we will be more than happy to assist you.


Regards,
Neha Bajaj
Lenovo care India
(Toll free no[protected] | neha.[protected]@lenovowarranty.co.in)

DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

From: service [mailto:[protected]@aeonthinkworld.com]
Sent: Monday, July 20, 2009 1:25 PM
To: Neha Bajaj
Subject: Re: Free gift case_case id: 5060741

Dear Sir,
I have already send that all the documents to you that which we have send to lenovo Bangalore address, I have that set of Xerox copy with that bar-coding details, With out register the offer how can the customer receive the RED Code.... and also customer has received the mail from Lenovo Pls do the need full and also I have told that machine soled date and lenovo data base date has been different...



If the bar-code is not matching please we need the full details because we have send all the details we have the proof also.....




Thanks & Regard's
Sekar.P
----- Original Message -----
From: Neha Bajaj
To: [protected]@aeonthinkworld.com
Cc: vinod.[protected]@rteservices.com ; amrish.[protected]@rteservices.com
Sent: Monday, July 20, 2009 11:53 AM
Subject: Free gift case_case id: 5060741

Dear Mr. Sekar,

Thank you for contacting Lenovo care India.

This mail is in reference to your lencare id 5060741.

We would like to inform you that as per the terms and conditions of the promotion, all customers had to register for gift on the promotion web site and send the required documentation to Channel Technologies by Oct 31st, 2008. The documents sent have to match with the details posted on the promotion web site. If either of these two does not happen the claim gets rejected.

We cannot make any exception. We regret to inform you that your case has been rejected, due to channel-technologies has not received the original bar code card along with the documents.

We are sorry for any inconvenience this may have caused you.

For any further assistance regarding the same please feel free to get back to us [protected]@lenovowarranty.co.in we will be more than happy to assist you.



Regards,
Neha Bajaj
Lenovo care India
(Toll free no[protected] | neha.[protected]@lenovowarranty.co.in)

DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

From: service [mailto:[protected]@aeonthinkworld.com]
Sent: Friday, July 17, 2009 2:17 PM
To: Neha Bajaj
Cc: vinod.[protected]@rteservices.com; amrish.[protected]@rteservices.com
Subject: Re: we will revert you soon_case id: 5060741

Dear Sir,
Thanks for your reply.....



Thank's Regard's
Sekar.P
+[protected]
----- Original Message -----
From: Neha Bajaj
To: [protected]@aeonthinkworld.com
Cc: vinod.[protected]@rteservices.com ; amrish.[protected]@rteservices.com
Sent: Friday, July 17, 2009 1:24 PM
Subject: we will revert you soon_case id: 5060741

Dear Mr. Sekar,

Thank you for contacting Lenovo care India.

This mail is in reference to your lencare id 5060741.

We would like to inform you that we have forwarded your request to the concerned department and we will revert you soon.

We are sorry for any inconvenience this may have caused you.

For any further assistance regarding the same please feel free to get back to us [protected]@lenovowarranty.co.in we will be more than happy to assist you.


Regards,
Neha Bajaj
Lenovo care India
(Toll free no[protected] | neha.[protected]@lenovowarranty.co.in)

DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

From: Aurbindo [mailto:[protected]@lenovowarranty.co.in]
Sent: Friday, July 17, 2009 11:40 AM
To: [protected]@aeonthinkworld.com
Cc: 'Neha Bajaj'
Subject: FW: Till now not yet received addtional warranty pack

Dear Mr. Sekar,

Thank you for contacting lenovo care India.

This email is to confirm that I have received your feedback regarding your issue/complain.

I would like to inform you that this feedback has been entered into our Complaints Management Database and the reference number is 5060741.

In case of any further query please feel free to contact us at [protected]@lenovowarranty.co.in.We will be more than happy to assist you.

Regards
Aurbindo Bhat
Lenovo care India
(Toll free no[protected] | [protected]@lenovowarranty.co.in)


DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

From: service [mailto:[protected]@aeonthinkworld.com]
Sent: Thursday, July 16, 2009 12:59 PM
To: ar[censored]hanneltechnologies.com
Cc: [protected]@lenovowarranty.co.in; Lenovo Eservice; [protected]@lenovowarranty.co.in
Subject: Till now not yet received addtional warranty pack

Dear Sir,
We have soled a lenovo desktop computer { M/T : 5313-1BQ & S/N : MB-03904 } on 08-sep-2009 for one of our customer which has been details given bellow at that time there was an offer for this desktop { Additional two year warranty } customer has been send all the details to lenovo and also customer received the mail from lenovo for details I have attached all the copies in this mail itself RED CODE : RED[protected], But still now customer has not received any warranty pack and also one more issues, We have soled this machine on 08-SEP-2009 but due to lenovo data base it is in out of warranty I have send that invoice copy also with this mail, Pals do this needful....



# Customer Details ; Mrs.Anitha.L.S
W/O R. Anandan
4/183, 2nd street,
K.K .Nagar,
Podanur
CBE -23
Ph: [protected]

# Machine Purchased Date :[protected]
# RED CODE : RED[protected]



Awaiting for your mail...






Thank's & Regard's
Sekar.p
Customer Support Engineer
Aeon Think World
[protected]


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