[Resolved]  MakeMyTrip — No Refund

Address: Mumbai Suburban, Maharashtra

Sir,

I had a bad experience with makemytrip.com. Please assist me because now i'm getting a feeling that all the inconvenience to the customers is not a 'one odd case' but the company's intentional attitude.

I am Customs Officer Sameer Soangra, serving in Indian Customs. Reference is made to booking Id NN[protected]. I have the following to say:

1. Flight booking was done on 30 Aug 10 for Egypt Airline flight from Mumbai to Tripoli for 02 (two) passengers (One Adult & an infant) for the travel on 07 Oct 10.

2. I received an email from Makemytrip regarding the conformation of same which is still saved on my e-mail.

3. This was a connecting flight for the pax as they were moving from Cairo to Tripoli. Travel from Mumbai to Cairo and onward to Tripoli was from Egypt Airline only. Also, I want to bring out this to your notice that
the pax were moving to visit family in Tripoli (Libya) from Mumbai to Tripoli along with an infant less than a year old with about 50 kgs of luggage.

4. After reaching Mumbai, I was told by the Check-in Counter that there is no return booking for either of the passengers and said that Make My trip was bound to inform the passengers for making return ticket if they are going on visit visa. On contacting your staff on customer care number, same was told by your executive and i was told that my money of the amount Rs. 13,331/- will be refunded to me in next 48 hours instead of Rs. 21,231/- which occured at time of booking. Deduction o[censored]S $ 170 as cancellation charges is not justifiable at not fault of ours.

5. I was stuck in helpless situation as no flights were available for that day. There is no one in Mumbai who is known to me. In such a critical situation, I was running around from one terminal to another, requesting( rather literally begging) from one window to another, along with my sister in law (the pax), my 1 year old infact niece and 50 Kgs of luggage. Moreover, I was also not having much cash with me at that point of time.

6. From that day onwards. I have been calling regularly for my refund.


7. In regard to my case, I have the following demands:

(I) Refund of Rs 21,231/- WITH INTEREST OF 12%.

(II) Compensation of Rs 50,000/- for the Mental Harassment and agony that me , my family and my 1 year old infant niece have gone through because of your company apart from the financial turbulence caused. Also, not informing and awaring the passengers of getting a return ticket on Visit Visa.

8. This is for your information and necessary action.

9. If the above demands are not fulfilled within 24 hours, i'm set to file complaint in Consumer Court.