MakeMyTrip India Complaints & Reviews

MakeMytrip India Pvt Limited — Refund of money

Dear sirs,
I had booked a onward and retrun ticket from Hyderabad to Delhi on November 25th 2010 through make mytrip website for travel on Nov 26th 2010 through Spicejet. Due to indefinite delay/rescheduling of flights I was forced to cancel my travel to delhi and cancelled the tiket over telephone on my way to Airport. The officials over phone confirmed me that they have cancelled the tiket and a refund of Rs. 12061/- will be made in 7 working days. Unfortunately the refund has not been made till December 09, 2010. ( after 11 working days). On enquiry from makemytrip today I am beng told that due to non updation of my cancellation in their records, the refund was not made and they are expressing that the same would be refunded in another 7 working days. As I made the transaction through my credit card, I am forced to make payment to the Bank for a transaction which was due for reversal. And now again I need wait and take a reversal in the next credit card statement and to realise back my money I will be forced to make another transaction of 12061 through the same card.
Kindly help me to get my refund back in the form of a cheque or transfer to my bank account. And also take action against Make mytrip for fooling people and enjoying money with out rendering any service.

Representative Mr. Akshay Maini of MakeYy Trip contacted me on 17/06/11 and sent an email to furnish him bank details. I immediately sent the bank details to him (Akshay.[protected]@makemytrip.com & [protected]@makemytrip.com). Since then I am reminding them daily. Today I shot off Reminder No.-7. No body is taking any action to refund my money. -Shivashankar Singh : [protected]@yahoo.co.in dtd. 23/06/2011.

Make My Trip — refund of air ticket

i got air ticket cancelled on 27/09/2009 with details as under
booking date 25/09/2009 booking ID FLT [protected] flight go air from mumbai to jaipur trip date 27/09/2009 total amount 8480/- refund is not yet made by make my trip

Makemytrip/Booking of air ticket — REFUND

INCIDENCE OF 19th Feb2010, still no refund MAKE MY TRIP REF NO.

IN1003B00361

This is very shocking experience i got from Makemytrip. I was booked domestic ticket on 19th Feb 2010 (FLT[protected]).For Single Booking amount(Rs2994=00) was debited twice from my account. I talked to customer care they told me the amount will get credited on your account within two working days. With lots of disscussion one of the customer care executive agree that mistake has happen from their end only and will refund amount in 7 working days but almost 30 days over but still haven't received amount. I callled them again and i need to explain the whole story to that guy but still he is not agree with what i am saying he want me to send my bank statement again. This is rediculous.
Very worst service provider... go for yatra.com it is one of the best service provider...

Booking ID: FLT[protected]
Amount: 3279

Please read the amount to be refunded by makemytrip to me as Rs 2994=00

Make My Trip — No refund after 8 working days

Never go for Maky My Trip.

I tried booking a flight ticket on 30-Jun-2010 through MakeMyTrip.com. The transaction failed two times and I lost Rs.11958/- in each transaction. My booking referance id is IN1006B12064. When I call the customer care I get a reply that the case has already been escalated to concerned dept and I will receive the refund within next 7 working days. I think the customer care executives have been trained to give this reply because I am so used to hearing it. I was also told that on 9-Jul-2010 I would get a response from accounts dept. But I never received any. On contacting the customer care I was assured of getting a response on 10-Jul-2010. This time also I was unlucky. On cantacting again they assured me of getting response from account dept on 12-Jul-2010.Guess what I was unlucky the third time. On 9-Jul-2010 I received the refund for the first transaction. Till now I have not received the refund for the second transaction. The customer care is pathetic that cannot give me Refund Reference Number.

Once again I adive every one to avoid Make My Trip. They donot value for the customer's money.

Regarding the Refund Reference Number provided by you

FLT[protected]
Refund Reference Number[protected]
Amount 11958

It is actually the ICICI payment ID (while making the flight booking) that you have provided. The bank has also confirmed that they donot have any pending amount in my account.

The case was already escalated to the concerned dept by 6-Jul. I was told that I would get a reply within 72 hrs, but I never received any reply till date. But I see that when I raise the issue in public domain atleast I get responses promptly. So does this mean, I should approach some other means (other than customer care support) to receive my refund.

Makemytrip.com — Regarding Refund from makemytrip.com

It's regarding my refund money.
I have booked trip of kerala in december. After paying money thru netbankinfg,Mr .shailesh saxena (tele-caller from delhi, phone number - [protected]) said that air ticket is costly if pay fully thru netbanking. He requested me that pay it through credit card. After that ...One of my friend has paid (thru credit card)for air ticket. thus makemytrip has extra of my money. That is incident of 20th september 2010.ur customer caller Mr. Shailesh [protected]@delhi, told me that it'll take 3 to 7 days to refund. After that he is saying it'll take 10 days.He is saying now, he has forwarded my mail to his seniors but they didn't revert...now he is asking to call on their toll free number. are sites like makemytrip for our comfort or we sud spend all over day on complaining on their toll free number. Today is 13th october and I haven't received my money back. I dont know whetehr they people are joking Or befooling customer.. it is simple mental harressment.MY BOOKING ID: INW1009B00253..I dont know how would be my trip but it is sure that I wont recommend makemytrip to anyone.

Thank you,

Sandeep Srivastava
[protected]

Just now I got a reply from one of my friend who is a police officer to approach the Cyber Cell. Kerala Cyber cell is excellent and they will take action. India Cyber Laws can deal with these type of online frauds. Anybody willing to join for a mass petition can contact me and we will take it further.

For your information:
The CEO of makemytrip.com is Deep Kalra and he is a MBA degree holder. But unfortunately his organization lacks proper systems and lack of professionalism.
http://www.makemytrip.com/about-us/deep-kalra.php

His e-mail Id is not displayed anywhere.

Domain details:
===========
Registrar:Net4India
Registrant ID:N5R-2309188
Registrant Name:Domain Register
Registrant Organization:MakeMyTrip (India) Pvt Ltd
[protected]@makemytrip.com
==============

Inform the domain registrars net4india regarding the fraud perpetrated by this website. You can contact them at:
http://www.net4.in/net4app/aspx/general/enquiry.aspx

Another information:

I think this is his facebook account:
http://www.facebook.com/kalradeep

Inform him about your issues. Maybe he is not aware of all these...

Here is the e-mail ID of the CEO Deep Kalra:
deep.[protected]@makemytrip.com

Shilpa Gupta, Assistant Manager Marketing
shilpa.[protected]@makemytrip.com

Another website regarding complaints against makemytrip.com
http://www.consumerdaddy.com/consumer-reviews-of-makemytrip-india-private-limite...⇄

Have send mail to both..Let us wait for the response...Just received a phone call from icici bank stating that interim credit given for disputed transaction.

Another link with an interview with CEO and view the replies from dissatisfied customers. He has not once responded to any replies from his customers:
http://www.dare.co.in/strategy/business-essentials/on-slowdown-deep-kalra-makemy...⇄

This speaks volumes about makemytrip.com

Another e-mail id of the CEO Deep Kalra:
[protected]@makemytrip.com

source:
http://www.nasscom.in/Nasscom/templates/NormalPage.aspx?id=55481

Another website link with details about the fraudulent activities of makemytrip.com
http://www.mouthshut.com/product-reviews/MakeMyTrip.com[protected]

Also post your complaint against makemytrip.com at:
http://www.indiaconsumerforum.org/?page_id=34

The Domain registrar is register.com

Registrant:
Makemytrip India Pvt. ltd.
Deep Kalra
103, Udyog Vihar, Phase 1 Gurgaon
Gurgaon, Gurgaon 122016
IN
Phone: +91.[protected]
Email:

Registrar Name...: Register.com
Registrar Whois...: whois.register.com
Registrar Homepage: www.register.com

Domain Name: makemytrip.com
Created on...:[protected]
Expires on...:[protected]

Administrative Contact:
Makemytrip India Pvt. ltd.
Deep Kalra
81/1, Ground Floor, Ganga Plaza Aurobindo Marg, New Delhi
Delhi, 110017
IN
Phone: +1.[protected]
Email:

Technical Contact:
MakeMytrip India Pvt. Ltd.
Rajesh Dalal
81/1, Ground Floor Ganga Plaza, Adchini, Aurobindo Marg
New Delhi, 110017
IN
Phone: +91.[protected]
Email:

DNS Servers:
pdns3.ultradns.org
pdns4.ultradns.org
pdns2.ultradns.net
pdns1.ultradns.net
pdns5.ultradns.info
pdns6.ultradns.co.uk

India Consumer Forum helped me in recovering the money. Makemytrip has responded that they have refunded the money...I will never do a transaction with makemytrip.com ...

Please visit the link at:
http://www.indiaconsumerforum.org/?p=13029#comments

Makemytrip.com — NOT GETTING THE REFUND

I had cancelled a PNR for my ticket through the airline from Mumbai to Calicut on 01-Aug-2011. The airline said it will take 10 days to get the refund. After 10 days when i called the Airline people they said the amount has been credited to the travel agent i.e Make Mytrip. After i called 4 times i was able to confirm the cancellation from Makemytrip on 12th August. They said 3 working days for the credit to my account. Today 18.08.2011 I have received half of the amount which was shown by Makemytrip in their site. Today I called makemytrip.com they said some more days required for creditting the amount. Kindly look into the matter. I am attaching the refund shown by the airline and makemytrip.com.

This is the 2nd time, i have had problem with the ticket cancellation with makemytrip. After last time i had almost stopped using makemytrip.

My booking ID NF[protected]

Canceled 2 tickets and the total refund should have been Rs. 3566 wherein they made a calculation mistake (i have a feeling that it is intentional, as same thing happened last time) and returned Rs 988. I spoke to almost 4 of their customer care executive at several occasions. All of them accepted the fault and promised to rectify withing 48 hours. One of them did try to negate my claim citing some weird reason and after i insisted disconnected without resolving .

Nothing happened.

Then i made a call to their nearest office, the lady assistant manager again made a similar promise and nothing happened.

The thing is if its Makemytrip's fault why should i loose money calling their guys and wasting my precious time. I am formally writing a complain and would like to elevate the case to concern departments and agencies .

I have observed many complaints like this on many of the forums.

Air tickets — deduction of amount

i had booked 3 return tickets for srinagar to delhi for the date 5th feb and return on 12th feb 2012,where the transaction was done twice for the amount of rupees 17115,total amount of 34230.the transaction numbers are S34576587 and S34577646.i dont want the confirmation now,i want the complete refund.please help!

I have made 1 AIRINDIA BOOKING ticket from makemytrip.com on 26-Feb-2012.
AIR INDIA itself cancelled the ticket on 13-MAR-2012. Due to rubbish schedule of air India, instead of taking a risk , I have cancelled my both to and fro tickets through mail.
A commitment was made that the money will be refunded within 10days. Till now no amount has been refunded to my Credit Card. I called them on daily basis to verify whats the issue is. AIR INDIA did not refund the same.
After cancelling the ticket, the money should have refunded. A customer cant call them again and again and raise the complaints. I think , people should not make use of makemytrip and AIR INDIA EXPRESS as both companies are providing a complete rubbish service to the customers. These both companies don't have have answer that who is going to pay late fee of credit card bill (AED 159.00 i.e. 2194.00 INR). What the hell is..?
My no is :[protected]

You can write to Deep Kalra on
[protected]@makemytrip.com
[protected]
[protected]
[protected]

Hi, Please note[protected] is not Deep Kalra's number. Kindly do not call on this number for MakeMyTrip complaints. Thanks,
Poonam

Booked a package tour to Kerala. Was supposed to get three star hotels but got very poor rooms. Whole trip was spoiled. Despiterepeated efforts the executives or his supervisor could not be contacted
Will never book through Make my Trip

On 20th Nov 2018, I have booked Hotel Aloft in Gangtok through Make My Trip Booking ID NH[protected], PNR [protected] check in 26/12/18 and check out 28/12/18 and paid an amount of Rs.5384/- through Netbanking. Due to some urgency and unavoidable circumstances I could not make a trip to Gangtok and on 25/12/18 I have requested MMT to cancel the hotel booking and refund the amont paid to hotel. Now MMT is saying that cancellation is not under refund policy and the amount will not be refunded. I am unable to understand such a reputed concern like Make My Trip is taking such type of decissions. I hope that Make My Trip is cheating the public like this and why not strong and disciplinary action to be taken against MMT.

Request you to look into the matter to refund the amount of Rs.5384/-.

Makemytrip ( India) Pvt. Ltd. — Ticket cancelled amount not refunded

Dear Sir/Madam,

Ref.Our Booking ID: NF[protected],We booked one ticket for Delhi to Patna on dated 4th April' 2011 through M/s Make Mytrip (India) Pvt. Ltd. and journey date was 9th April'2011 . However, we cancelled ticket on 8th April '2011 but till the date they didn't refund my money .

When we called to Customer Care Deptt. of M/s Make Mytrip ( India) Pvt. Ltd. for its refund on dated 16th April '2011,one of his employee attend my call ( Mr. Aanand Kumar) and after take my complain he give one Ref.no. Ref.IN1104R0083432 at Time -4.15 pm . He told me, Your refund money will be tfrd within 5 working days but till the date they didn't refund. However, after that we called 2-3 times and always they saying ...its under processand you will get refund within 2 days .

We humble request to you, kindly look the matter and take a action against that.

Thanks for the kind apologies.
Will wait for 5-7 working days to see if you had been kind enough.

received my refund.
Goodbye Makemytrip forever.

Hello Makemytrip care,

I have already sent the booking I.D twice to the same e mail I.d along with 25 photographs but there is no response from your side. anyway the booking i.d is IN1104B08754


raulsandeep

Hi,

Its one month now since I am trying to get reund of Rs 106439.00 from MakeMytrip which I had transferred to MakeMyTrip ICICI account on 12/9/2010 to book international flight ticket from Delhi to NewYork for my parents. They couldn't book the ticket My ticket never booked, I am still waiting for the refund. Sometimes I am getting reply that Refund is processed sometimes they are saying its under process, but its not going anywhere. Please help me in getting the refund.

Here is the story:

I was trying to book the ticket from makemytrip.com website. I tried twice but I got some error message and couldn't book the ticket. After 5-10 mins I got an email from Vaneet.[protected]@makemytrip.com that there is some technical issue with the website that's why my ticket is not getting booked. I gave him my number, he called me and suggested to transferred amount to MakeMyTrip ICICI account. He sent me details for wire transfer. I transferred the amount to MakeMyTrip ICICI bank account no. xxxxxxxx0362.Vaneet gave me the amedeus number as 44AR9Y, I verified the information on ticket and he told me that he has hold the tickets once amount will be credited he will confirm it.
Next day I got reply from him that he couldn't book the ticket as amount was not yet credited to MakeMyTrip account and booking has expired. If they will receive the amount then that will be refunded within 7 days.

I checked my account it was debited. I confirmed with my bank (Citibank), they confirmed that amount is credited to MakeMyTrip ICICI account xxxxxxxx0362, they gave me UTR number (unique Transaction reference number) for this transaction as: CITIN[protected]

I gave all the details to Vaneet Sethi but he stopped replying to my email. I tried calling his extension many times but got reply from reception is noone is picking. Then I wrote to feedback section of the website on 16/9/2010 and got case id as:[protected]. Since then I called around 7-8 times to customer care and wrote many emails, but couldn't get satisfactory reply. See below the series of emails, not able to conclude if they are really looking into this or just sending reply from a set of email templates.


I wrote on 16/9/2010
[protected]-----
Hi,
I had requested for booking of return ticket from Delhi to New York and for that I had trasferred amount of Rs 106439.00 on 13/9/2010 to MakeMyTrip ICICI bank account number xxxxxxxx0362 from my Citibank account no xxxxxxx284.
The person Vineet Sethi of your company was dealing with me. He responded next day that booking is expired so ticket can't be booked and amount trasferred will be refunded to me.
After that I have written couple of emails to him to know the status of refund but didn't get any reply. I tried his extn 3041 which he gave me but no one is picking that. I called customer care, requested information on online chat also but no one could give update me the status of Refund.

Please update me on the status of Refund, how long does it takes? I need refund as soon as possible.

Thank you.

Mithilesh


MakeMyTrip Reply 17/9/2010:
[protected]------
With reference to your mail, we would like to inform you that we had send request to our concern department so please provide us 48 working hours.

I wrote 20/9/2010:
[protected]
If you need , attached is the my banak statement showing this transaction.
My Bank (Citibank) confirmed that amount is transferred to MakeMyTrip ICICI account no. xxxxxxxx0362 on 13/9/2010.
UTR number for this transaction is: CITIN[protected]
Please provide me update as soon as possible. Let me know if you need any other details.


MakeMyTrip Reply 20/9/2010
[protected]------
With reference to your mail, we would like to inform you that we had send request to your seller for refund process.So kindly provide us 24 working hours. And please

send attachment in PDF format.


I wrote 20/9/2010:
[protected]
Who is the seller? My ticket never booked, amount was just transferred to the MakeMyTrip ICICI account.
I won't be able to send PDF since pdf bank statement for the month has not been generated, that's why I sent the snapshot and excel downloaded statement.
I believe that with you need it for tracking the transaction and UTR nbr and transaction snapshot should be sufficient to track it.

This is what I was afraid of that every time instead of good answer I would get reply that more hours needed. Please expedite.


MakeMyTrip Reply 22/9/2010
[protected]-----
With reference to your mail, we would like to inform you that for we had send request to our concern department. So please provide us 72 working hours.

MakeMyTrip Reply 22/9/2010
[protected]------
With reference to your following booking, refund is being processed.
Booking No. :IN1009B04505
The refund would reflect on your card in next 7 business days or the next billing cycle whichever is later.
We therefore request you to kindly verify the facts in your next credit card statement.

I wrote 28/9/2010
[protected]------
I didn't get the refund yet. Could you please update me the status?
Is there any esclation process? If yes please let me know, I want my money back urgently.
Its more than 2 weeks now and still on each reply I just get the hours you need and I am sure this time also you will cut paste the same reply with number of hours required to look into this.

MakeMyTrip Reply 28/9/2010
[protected]-----
With reference to your mail, we would like to inform you that from our end refund has been processed on 24/09/10 for INR 106,439.00. So we request you to cross check with your bank.

I wrote 30/9/2010
[protected]-----
I have not yet received this refund. I checked through netbanking and found that my account has not been credited then I called my bank to get the information but they also don't see any such credit in process.
Can you give me any reference number or confirmation number through which my bank can track it.
Also could you please confirm that amount is transferred to my correct account number, below are my account details:

Name: Mithilesh Kumar
Account No: xxxxxxx284
Account Type: Savings
Bank Name: Citibank
Branch: Noida
IFSC: CITI0000002

I would appreciate your early response.


MakeMyTrip Reply 30/9/2010
[protected]-----
With reference to your mail, we would like to inform you that as your refund done on 24/09/10 and for refund its take 7 working days. So refund will be reflecting in your account in next 48 working hours.

I wrote 5/10/2010
[protected]-----
I have still not received the refund. Its more than 7 wroking days now.

6/10/2010
[protected]-----
With reference to your mail, we would like to inform you that your refund is under process.

I wrote 6/10/2010
[protected]-----
It is quite frustrating for me to see such reply. On 30/9/2010 you replied that refund is done on 24/9/2010. When I asked for confirmation/reference number then instead of giving me the confirmation number you replied to wait for another 48 hours. And today you are replying that Refund is under process. What should I understand with this. Does this mean Refund was not done/processed on 24/9/2010? How long do I need to wait? Its 3 weeks now since I transferred the amount.

MakeMyTrip Reply 7/10/2010
[protected]-----
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your mail, we would like to inform you that your refund is under process.
Once again, sincerely apologize for the inconvenience caused to you.

I wrote 8/10/2010
[protected]-----
Could you please update me the status of refund? Also can you give me the confirmation/reference number if it is processed so that I can get it track through my bank.

I wrote 11/10/2010
[protected]-----
I didn't get any update on this. Its one month now since I transferred the amount. When can I get this refund? How long will it continue like this?

MakeMyTrip Reply 12/10/2010
[protected]-----
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your mail, we would like to inform you that your refund has been updated from our end. So we request you to cross check with your bank.
Once again, sincerely apologize for the inconvenience caused to you.

I wrote 12/10/2010
[protected]-----
Earlier on 28/9/2010 you had given similar reply that refund is done on 24/9/2010 and asked me to confirm with my bank. I confirmed with my bank and they didn't find any such transaction, they asked for some reference number of the transaction. When I asked you for reference/confirmation number then you replied that refund is under process.
This time also you are writing the same but not giving any reference/confirmation number. Kindly give me the reference number so that I can ask my bank to track this transaction.

MakeMyTrip Reply 13/10/2010
[protected]-----
At the outset, we apologize for the inconvenience caused to you due to delay at our end.
With reference to your mail, we would like to inform you that your refund has been updated from our end and for reference number we had send request to our concern department.
Once again, sincerely apologize for the inconvenience caused to you.

I wrote 13/10/2010
[protected]-----
My account has not been credited yet and my bank also don't see any such credit. They are asking for reference number so that it can be tracked.
I don't know how without having any confirmation number you get the information that its processed.
Please send me the reference number and the date when it was processed so that I can get it tracked.

===================================

I need my amount back. I would appreciate your help in getting my refund.


Thanks
Mithilesh Kumar
342 Hilltop Dr
King of Prussia, PA - 19406
Tel:[protected]

Finally, I received the cheque.

Thank you very much.

Regards
Mithilesh

Refund by makemytrip.com not being made against cancelled tickets : I booked airline e-tickets through makemytrip.com on 1st June, 2011 paying vide internet banking. I got them cancelled on 4th June, 2011. From Ranchi, I seldom got connectivity with their customer complaint system. I emailed them through their Customer Service Feedback. But no response from them. It seems there is something fishy about their refund system. Kindly help me. makemytrip booking ID Nos/ cancellation referenece Nos are as follows : (1) NF[protected]/ IN1106R[protected] NF[protected]/ IN1106R[protected] NF[protected]/ IN1106R[protected] NF[protected]/ IN1106R0021394. Customer Service Feedback Reference ID (given by makemytrip) is #[protected].

false ticket — refund of fare

Dear Sir/Madam,
I had booked one air ticket by IC 602 from DEL to BOM on[protected]. The Booking ID was FLT[protected]. No PNR generated. The seat was not confirmed due to system error. I had lot of inconvenience that time. However, I tried a lot to take assistance of your customer care service but to no avail. No body was able to extend any help that time rather they adopted dilatory tactics in solving the problem. Later on, I called for refund of the fare and it was assured to be done within seven working days. After elapse of eight months, I am still waiting for the refund of Rs. 4544/-. Can you please help me to get my refund or I should get it through Consumer Court.
Thanking you.
With regards,
(V K Jaiswal)
[protected]

I completely agree with you. The same thing happened with me while i was getting a ticket booked from delhi to amritsar. booking failed after payment and when i called them to enquire they said u can book another ticket and pay the price difference. Or otherwise they said that the mney will be refunded after some 15-20 days. I had to really put my ways through to get the booking done. Make my trip is a racket i feel pls do not get your tickets booked from this website.

I can send any other details as required. - Himanshu1234