| Address: Bangalore, Karnataka |
We have booked Coorg package for the Nov 1st Long weekend. I paid money for the Deluxe package plus additional money for A/C Volvo bus. It was way above than the average fare, all I was expecting was a no hassle, fun trip. It has turned out to be a nightmare for me.
The Bus was at 9:00 PM so I made plans to go to the bus stop but they asked me to come to their office at 7:30 PM, I was there by 7:00 PM itself, the cab that was supposed to drop us to the Bus stop did not start until 8:00 PM. We got stuck in traffic and reached Majestic at 10 PM missing the bus. When I protested they made arrangements in another Non A/C bus and promised me a refund which I never got. He charged Rs. 1100 per person for A/C Volvo where the actual price was Rs. 378 per person.
Finally reached Madikeri and they promised a Deluxe Homestay in the town itself, but they gave me a Homestay with no Hot Water, no TV, no Phoen Signal, nothing except for a bed 1 hour away from Madikeri. Doors wouldn't close, cannot go to the nearest road without a car, it was completely inside a coffee plantation cutoff from the world. The maintenance guy said not to come out of the Homestay as there were leeches outside the room. Imagine completely stuck inside a room without able to enjoy anything at all.
Next day we complained and we were moved to a somewhat better Homestay. This also without TV, Exceptionally bad food, No hot water and finally no generator. To our luck the power went off as it does normally in Coorg every day. The whole night we had to spend with mosquitos.
To my dismay the same package was given to some other people also, atleast they paid considerably less money than what I did. After coming back I went to their office as they have written on my ticket about a refund. After 2 hours of talking nothing happened I came back. They were arrogant, non responsive. This was at their Marathalli Branch. Totally dissapointed with their service and especially their attitude. I am even attaching the ticket on which they wrote that I was sent by non A/C bus promising a refund.
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