[Resolved]  Maruti A Star Vxi — Maruti A Star Vxi Caught Fire ( Burnt Completely).

Address: South Delhi, Delhi

Maruti A Star Vxi DL9C L 4858 caught Fire, Burnt Completely

Saturday evening on 27th Nov 2010 , when my wife was returning home from office in her car Maruti A-Star VXI ( Regn No. DL9CL 4858) at about 6:20pm , on the traffic signal at Govindpuri, New Delhi while she was waiting for green signal, there was a loud sound from under the bonnet of the car and smoke started coming out. Suddenly there were flames coming from under the bonnet of the car and she quickly escaped from the car. The flames started small and grew and enveloped the car in a deadly inferno. Police and passerby’s stopped & tried to get the fire under control but that could not happen. Finally fire brigade people reached on the spot & controlled the fire. The car was completely burnt & Finally taken to Police Station at Okhla Industrial Area , New Delhi .

The car was recently given to Apra Auto (I) Pvt Ltd, Okhla Phase-I, New Delhi ( Maruti Authorised service Dealer), on 21.11.2010 for regular servicing & received back on 24.11.2010 at about 7:00 pm. The Vehicle was not used on 25th Nov, but was used on 26th & 27th Nov for going & coming back from Office at Janpath.

The burnt car is now lying at Apra Auto(I) Pvt Ltd, Okhla phase-I, New Delhi .

I have also read & heard that there was some design fault in fuel pump of A star, as accepted by Maruti. We need answer from MUL after complete Investigation of the vehicle at Apra Auto (I) Pvt Ltd, Okhla Phase I, New Delhi .

Was it a manufacturing defect, Result of faulty engineering or design or negligence on the part of service dealer?

I was told that technical team from Maruti will visit Apra Auto, Okhla & investigate the matter on 29th Nov 2010.

The car & all the documents submitted to Apra Auto(I) Pvt Ltd, Okhla Pahse-I, New Delhi on 28th Nov 2010 .



Details as under:



Maruti- A-Star caught fire

Car Regn No.: DL9CL 4858

Regn Date: 16.04.2009

Engine No.K10BN1024144

CH. No. MA3EPDE1S00124270

Model: Maruti A-star VXI M

Mfg date: 02/2009

Date of Accident: 27.11.210

Place: Ma Anandmai Marg, Red light, Govindpuri, New Delhi

PS:

Complaint lodged at: Police Station, Okhla Industrial Area, DD no. 63 B, 27.11.2010

Matter Informed immediately to Works Manager, Apra Auto, Okhla Phase-I, New Delhi immediately after this accident on 27th Nov 2010.

Also registered the complaint at Maruti call centre at [protected] ( feed back no. [protected]) & mail sent to [protected]@maruti.co.in on 28th Nov 2010.

Some Photographs were taken at the time of accident
Some photographs of damaged vehicle at Police Station were also taken (Part-II & Part-III- Pictiures of car when it burnt completely and taken to police station).

We have yet not received any reply on our questions either from Apra Auto or Maruti Suzuki.

We would like to hear on following points:

1. Reason for this accident.

2.When will we get the replacement of this Vehicle.

Some more points to inform you on the loss due to this accident:

1. Loss of other personal belongings in the car worth Rs 5000.

2. We both ( Me & my wife) has taken off from work on 29th Nov 2010 ( Monday).

3. Now we have hired a taxi @ Rs 2000 per day for commuting till the time we get a replacement car.

4. Rs 700 paid to crane service for bringing the damaged vehicle to Apra Auto, Okhla.