| Address: Gurgaon, Haryana |
My following complaint sent on 18th Aug still remains unresolved: I would like to bring to your notice the following thing: Till about a month the car was running well. Suddenly I had experienced problem with the battery when I was driving on NH. Couple of times the problem occurred and I resorted to push start on all such occasions. During first free service, the car could not be started from the house. I pleaded help for on line service and requested for pick up since I could not start the vehicle. But Apra service center arranged for pick up of the car and done the service. During service (free first service) the battery was changed by the service people. But today I found that the changed battery was a local one and since I didn’t take vehicle for last 2 days the battery drained completely without even any LED indication. I used wires to start from other car but again struck on the highway. I made desperate call to service center but this time no response. Since I was on the road I called a local mechanic and I was forced to change the battery with a branded one at Rs.2800. bills and warranty card are available with me. I didn’t expect such approach from True Value and Maruti authorized service station. I believed only genuine parts are used in the car and the customers of True Value are paying premium amount for car condition to be intact. Now I request your goodselves to make good the loss incurred by me during the warranty period. I anticipate that company like True Value of Maruti would lend ears for a customer’s call. I didn’t have any option but to change the battery so that my work for the day does not suffer and in the absence of any reply from service station. Thanking you in advance. Was this information helpful? | 
myself vir parkash, 25, hotelier, currently working with The Westin Gurgaon, today 25/10/12; 21:49, , writing this mail i m very overwhealmed & sad after totally lossing my pasence &lost my trust with apra maruti pvt ltd.
Born n brought up in middle class family having maruti 800 driven by my dad, later zen..maruti was the only name i had in my mind whenevr i m going to bring my first car ..so up the day came..as high demand of swift making me wait for next 10 month, , one day passing through apra true value i turned my head and decided to get swift maruti from here only.without thinking second time with all trust i gave my very hard earned counted cash of 3, 42, 058 surrendered on 4 /11/11 for maruti swift vxi HR26AQ0495 model2008/B.RED KM.38000 DRIVEN
I brought my first car home.was on cloud9.and happy with every process ;where mr neeraj kumar sales consultant was osm n helped in evr possible process to make it easy.as well as mr Naresh kumar works manager.apra true value.it was just a week o having new car, n was out with friends to celebrate, while heading home back i tried to start my car but faild to do same..n reached to conclusion that battery fitted in car wasnt up to the mark n never checked befor selling car..same reported to apra true value..on that battery got changed from apra truue value.was trying to foget wht has happeded n how it feels when u asking ur friends to give push to your car to get it start..tht you purchased just a week before in HARD CASH..VERY SAD!
Sad story doesnt end here..after few days sterio break down n didnt functioned..again contacted the same apra true value..taken out sterio for repairing, , moving for a week with open hole of wires in my car, , making me feel sad every minute n second of it.later they repaired it in three go..i visited the place three times;cordinated n called every day to apra..finally got the sterio but they told nw half of function will never gonna work, , as aux will nt work., here again i adjusted, ,
--few weeks later i realised cng fitting by apra not woking n diffective, , causing me consumption of petrol as well as cng at the swame time..costing me, , hell amount of money to drive it..every kilometer...no option again wasted my on off took it back at apra where they had fitted cng..took a day to rectify it.
summer starts nw..started using a.c. found that a.c. is making noise as soon as it starts;at the same time rear window is having some kind of noise comming.. same again apra ..shown they promised to rectify it..but gifted me car back with both the problem remained back like that only..givig car to apra was just a wastage of time n lot of suffering.
after four attempts..they have done sumting to compresser, , for noise, , but not confident for how long it will stay lik that.
Today is 25 oct2012..may car is in pathetic condition...sterio do not work, , got cahanged its rear barrings..as it was making noise like helicopter..rear door making noise..could nt trust cng kit..n dont know..its average of petrol not better that 10km/ltr.just got rectified engine malfunction, , dont know happened for what reason..., , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , THIS CAR IS D WORST NIGHTMARE.. & WORST THING HAPPENED TO ME..IN MA ENTIRE LIFE...NOW I FEEL SAD, , FOR LOOSING MAY HARD CASH OF 4 LAKHS FOR THIS DUBBA..I FEEL LIKE PAINTING ''APRA CARS D WORST COMPANY TO DEAL WITH'' THESE WORDS ON CAR N SHOULD ROAM AROUND IN CITY ..SO THAT ANY ONE ELSE WILL NOT BEAR TH SAME CIRCUMSTANCES WHT I M BEARING!...WITH THIS I LOST MY MONEY AND TRUST WITH APRA COMPANY!