Maruti Suzuki India Complaints & Reviews

Dear Sir,
I have been a loyal Maruti customer since the last 12 years as my 1st car was an 800(KL 1 Q 766,1999) then the next was a Zen(KL 7 AQ 106,2003) & then in 2006 November I bought a Baleno(KL 7 BE 62).
Now on July 29th the Baleno met with an accident at Pattambi & requested M/S Sitaram Motors,Trissur to take my vehicle to their service station & get it repaired.Since I had bought this vehicle from them(I was ASM in HUL then & they too were my CF agents)it seemed a safer option for me to do so.I had talked to Venkidi & Sitaram's son Raman before towing the vehicle & they seemed nice & courteous.
On 8th Aug they showed me an estimate worth Rs.1,40,000 which I felt was too high for the damage incurred but signed on all papers to go ahead with the repairs as I had no time to run with the car to better service centres in Kerala or find out if the cost of repairs are legitimate.
Their soft skills were to vanish the moment the vehicle landed at their premises.They were not answering my calls nor calling me back & all I get today are calls by their techie that spares are not available since Baleno is a closed model.
I specially requested them to get it done before Sept 8th as Onam was on the anvil but of course they didn't care!
It is a real shame that you have such people as your dealers who are happy to sell new cars,make money & care 2 hoots for customer satisfaction and of course the hapless customer with a damaged car is treated like a "Bakra" who has to make the ultimate sacrifice.
This is the last straw I found thru a common friend & I hope you can help me get my car back in proper shape or do something which will repose my faith on a Maruti vehicle.
I was to call Maruti's Regional Manager of Kerala one Mr.Sachin Gupta ON 12th sept but he too didn't respond after promising to call me the same evening.
I will contemplate on a legal action & media attention only after you get back to me & if nothing works I will torch my vehicle in full public view & media glare at Trissur round maidan!!!!!.


Warm regards,

Yours Sincerely,

Ramesh.Menon,
Brand Manager,Kanan Devan Tea.
[protected]

I have booked for swift Dezire vdi, midnight black colour, with Indus Motor co pvt Ltd,Opp.Cochin Shipyard,Perumanur.P.O.,Cochin-15 on 12/01/2011 by paying Rs.50,000/cash. they have committed to deliver the vehicle within 6.5 months vide their letter dated 14/01/2011. On 21/07/2011 complaint made to marutisuzuki toll free number[protected]. Again made complaints thereafter to [protected]@maruti.co.in
in Aug and Sept.2011. So far none of the companies committed a date of delivery. Beleiving their commitment I have drawn loan from Federal Bank and Iam paying interest from May 31st 2011. I sold the vehicle which I was using. Iam aged 58 and I need vehicle for my day to day use. Neither Marutisuzuki nor Indus motors didnot commit delivery date and over phone frustrate me by harsh behaviour.

I request to speed up the delivery urgently.

Sylaja.P. Mavelikara.,Kerala

I have booked a swift car on 2nd march 2011 with M/S Gulzar moter Ludhiana vide receipt no.40005 and was said that delivery will be made in 4 months.But it is now 7 months running ,neither the car is delivered or any satisfactory reply is given by company or dealer,I am very much frustrated and it is very bad reputation for a Japanese company.

I have purchased a Maruti Zen Estillo vxi on june, 30, 2011 from RANA Motors Gurgaon,Haryana.

After a few days of purchasing i encountered some noise coming from the brake whenever it was pressed. i told this to the concerned dealer when he took my car for the first service on 31st july. i got my car back but the problem was not resolved. After a lot of complaints there engineer came and the car was again taken to their workshop. This time they kept it for 3 days.. everyday giving me a different answer. Fourth day my car came back but the problem was not fixed.

Today again they have taken my car and i don't know when will i get it back.

I am really sorry to say that my impression in the brand "Maruti-Suzuki" is completely shattered. I bought the car for my convenience and i have been harassed like anything. My simple question is that if you cannot fix the problem please replace the model.

i called your helpline no 91-[protected], spoke to somebody Chetan who heard me and at the time of giving me a complaint no the call got disconnected and the guy never bothered to call me back.

i write this to you as a last resort and in anticipation of getting my problem solved.

DEAR SIR ,
I DAVINDER KUMAR PROPRIETER M/S AJANTA WOOLLENNS REGD. 480/A GALI NO.ZERO JANAK PURI LUDHIANA.
I PURCHASED AND FINANCED THROUGH HDFC BANK NEW MARUTI RITZ CAR THROUGH UR LUDHIANA SWANI MOTORS SERVICES(P)LTD. 12 FEROZE GANDHI MARKET, CONTACT PERSON SH. SANJEEV KUMAR (SALES EXECUTIVE) CONTACT NO. [protected] , I AND OUR FAMILY DNT KNW THAT PERSON DELIVERED THIS VEHICLE TO ANY THIEF OR THIEF GROUP.WE HAVN;T GOT THE DELIVEREY OF THIS FINANCE CAR TILL TODAY……….
THIS COMPANY AND SALES EXECUTIVE ALWAYS PROMISE US THAT THE DELIVEREY OF THIS CAR WILL BE GIVEN TODAY OR TOMMOROW….THIS EPISODE IS GOING ON LAST 15 DAYS……
THIS OUR HUMBLE REQUEST TO YOU THAT GIVE SOME CLUES ABOUT THIS
INFORMATION AND HELP US AS SOON AS POSSIBLE……
REGARDS …
DAVINDER KUMAR
CNT NO. [protected]
[protected]
[protected]
[protected]

Dear Sirs,
I booked a Maruthi Zen Estilo with Jaikrishnaa Automobiles , Mettupalayam Road Coimbatore by paying Rs.5000 in cash as booking amount.The sales person was Mr. Madurai Pandian.
Due to unforeseen circumstances I had to cancel the booking after 10 days, I went to the dealer wrote a detailed letter presented the booking receipt and cancelled the booking.
I was asked to come after 3 days for the cheque, till that dayI was not informed how much amount would be returned even if there are any cancellation charges.
I went to the dealer again for the cheque but was asked to come after 2 days as the person handling the finance was away.
Since I was not in station I asked my brother to collect the cheque, he was handed over a cheque of Just Rs.4000.
I do not know on what basis they deducted Rs. 1000 just as cancellation charges.Repeated questions on this to the dealer has no proper answers, the sales representative is on leave for several days. The dealer says I was informed by the sales person about the Rs.1000 deduction, but I was not all informed, to verify in person the sales person is on leave for many days.They are even saying I should get the remaining amount from the sales person directly.No one explains on what basis the amount Rs.1000 was deducted even if it was for cancellation charges.My Brother was harassed for asking the remaining amount.
This kind o[censored]nprofessional attitude was not expected out of a dealer of Maruti Udyog limited.
The Rs.1000 is hard earned money which has just gone into the hands of dealer for no reason.

I request you to look into this matter and help me in getting back the remaining amount.

Thanks
Sivakumar Venkatraman
[protected]@gmail.com
+[protected]
[protected]

i had purchase the new zen estilo vxi in last 2years the main probleam in my car when car gear is nutral and runing in idale speed engine rpm is automatically up down and car is vibreating when i was going to maruti authorise service station(kataria auto mobile) telling the probleam they say allways k serise engine designe probllem and probleam as it is running they are not took any action for complaine i have still suffering this probleam

Hello Sir,

I have got my maruti suzuki Ritz Lxi model on July 14th 2011.I have asked at the time of purchase regarding the Central locking system to be attached to the car which was confirmed by the authorities(Sai service,Edapally). Its been two months since the time of delivery still they have not yet equipped the security system to my car.When i inquired about the same i got a response like central locking is out of stock and they have no idea about when the stock will be available.The authorities are now asking to equip central locking system provided by other companies.I am a bit surprised a renowned company like Maruti Suzuki is not providing the central locking facility for Lxi model.Please help me on this.

Many Thanks in advance,
Joseph Sebastian

I had given my car for service in the JAGMOHAN MOTORS,ROHTAK (HARYANA) and they have cheated me by doing some unwanted change in my car engine. as i had took my car after clearing all the bills and i drive my car only for 10km and its engine stopped working suddenly and now the service center manager is misbehaving with me and saying that they cant do anything. my car has never faced such problem in the past but after service they make it all happen.

PLEASE CONTACT URGENTLY ANY RESPONSIBLY(NOT IN DESIGNATION BUT IN ACTION) OFFICER
PLEASE SEND ONE REPLY
ALREADY SENT ON JUNE 18,20,22 BUT NO REUPONSE
.I BOOKED ONE MARUTI DZIRE VDI BEIGE ON 6/12/2010
INDUS MOTORS ,KERALA,PATTOM,THIRUVANANTHAPURAM.
2.UP TO THIS TIME DIDNOT DELIVERED.THEY GIVE WRIIEN PROMISE ON ARRIL
THAT THEY WILL DELIVER B4 SIX MONTHS.
3.I DO NOT NOT WHY?
4.I WILL GO TO COURT FOR GETTING CAR AND COMPENSATION
5.A REPUTED COMPANY LIKE U IT IS NOT DESIRABLE.
EACH AND EVERY DAY I AM CALLING TO[protected] ,[protected],0484
4088400,BUT NO USE.
6.EVERY DAY THEY ARE TELLING THAT IT IS UNDER PROCESS,IS IT AN ENDLESS PROCESS ?
7.I THINK THAT IT IS THE STARING OF THE DECLINE OF THE COMPANY.
8.VERY NEAR FUTURE INDIAN HAVE TO SAY THAT THERE WAS A COMPANY NAMED MARUTI.
9.I AM APPLYING TO SHOW MY NAME IN GIN NUS BOOK FOR THE LONGEST
WAITING PERIOD.
10.THE INDUS COMPANY IS NOT CONTACTING FOR THE LAST 3 MONTHS.
11.I DID ONE FAULT THAT I BOOKED UR CAR.
12.I WAS CONTINUOUS USER 4 THE LAST 34 YEARS.
13.NOW I AM FORCED TO STOP ALL DEALINGS WITH UR COMPANY.
14.TODAY IT SELF I WILL APPROACH MEDIAS AND SHOW ALL DOCUMENTS AND
TELL THE PROBLEM THAT I AM FACING.
15.EVERY DAY I AM CALLING TO[protected],AND THEY ARE FAMILIAR OF MY NAME.
"crm" <[protected]@maruti.co.in>,
"contact" <[protected]@maruti.co>,

i own a zen estilo Lx, my front left power window motor failed, after 2 weeks my right motor also failed, under extended warranty i registered my complaint at the chougle dealers but even after a month i have not received any calls from them regarding the part, these being out of stock, this is annoying since when driving i cannot draw my glass down to adjust the rear view mirrors and also i need to continuously keep the AC running, this dealers have always disappointed me with their services including washing of my car,
maruti udyog is not doing much about it, it does not seem that i will get these parts soon, neither is the company bothered about its costumers satisfaction, the inconvenience driving with windows that are stuck...

Allan- Goa

I find Maruti is not caring much for customer now. I bought a CNG wagon R in June 2011. The nozzle is non std size. Some CNG pumps do not have the fitting nozzle. maruti has not responded at all despite my several reminders, to provide at least some adapter to suit the std size. No response from Maruti.

Besides the nozzle is in rear portion, whereas most of CNG kits have nozzle in front in bonnet. The CNG pumps are installed to cater to them. as a result maruti car has to be taken in reverse near the pump. It is troublesome...

Maruti car specs does not mention CNG tank capacity in KG, but in litres. !! How can the CNG capacity in litres is useful to us, when the delivery is in KG ? and the tank filling depends on the pressure which varies from pump to pump? How can we plan long drives, when we do not know the full capacity ?
Maruti has yet not told upto what max pressure and capacity can we fill ? , what is the full capacity of CNG tank ? I normally able to fill only 8 to 9 kg, which can run upto 160 km. so i hv to refill every 3 days, by spendig half an hour at CNG pump.
I suggest people thinking to buy Maruti CNG cars, pl think twice..

MARUTI SUZUKI LOGO

MARUTI SUZUKI INDIA LTD (MSIL)
Head Office Maruti Suzuki,
India Limited Nelson Mandela Road,
Vasant Kunj, New Delhi-110070.
Email: [protected]@hotmail.com



REF: "MARUTI SUZUKI" DIRECT RECRUITMENT'S OFFER. Your Resume has been selected from WWW.SHINE.COM for our new plant. The Company selected 62 candidates list for Senior Engineer, IT, Administration, Production, marketing and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 62 candidates shortlisted for the interview. The Company SUZUKI is the best Manufacturing Car Company in India, The Company is recruiting the candidates for our new Plants
in Delhi, Bangalore, and Pune and mumbai.Your interview will be held at The Company Corporate office in New Delhi on 9th Of September 2011 at 11. 30 AM, You will be pleased to know That The 62 candidates selected 55 candidates will be giving appointment, Meaning that your Application can progress to final stage. You will have come to The Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary
with benefits for this post 62, 000/- to 200, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fixing by Company HRD. At time of final process. You have to come with original photo-copies of all required documents below.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
======================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.
======================================

And kindly send to us the below via email :
1.Name:
2.Address:
3.Mobile
4.Sex:
5.Age:

You have to deposit the (Cash) as an initial amount in favor of our company accountant name in charges to collect your payment. Department. for Rs. 12,200/- (Twelve Thousand Two Hundred rupees) through any [STATE BANK OF INDIA] OR [ICICI BANK] Branch from your Home City to our Company accountant name in charges. Account NO, which will be sending to you upon your response. This is a refundable interview security. Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview security deposited in any of the STATE BANK OF INDIA OR ICICI BANK . This Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, and date -time of interview will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA OR ICICI BANK. We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 2nd Of September 2011 you after deposited the security amount in bank to The Company HRD -direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by SUZUKI COMPANY. Lodging, traveling and local conveyance actual will be paid by SUZUKI COMPANY as per bills. The candidate has to deposit the initial refundable security fee as mentioned by HRD.NB: You are advice to reconfirm your mailing address and phone number in your reply. And Rs. 12,200/- (Twelve Thousand Two Hundred rupees) will be the refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. And if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview in order for us not to run at lost after sending you the air ticket and you don't show up on the day of interview.have to give the information

Wishing you the best of lucks.

Regards,
Shinzo Nakanishi
Chief Executive Officer, Managing Director,

Phone: [protected],[protected],(official use)
Email: [protected]@hotmail.com

MARUTI SUZUKI MOTORS INDIA LTD (MSIL

Sir,

We have booked our car RITZ (lxi model) on 16/07/11 on the name of Mr. Sumit Seth....
We've already given an application of cancellation booking after a 7-8days of booking... but We've haven't received any kind of a cheque from your side and we continuously calling them to refund our amount but none of the action has been taken yet.....

We are sorry to say that your Managers are not even bother to listen the customer query & even they don't have any accurate knowledge about the same procedure....

Kindly take some action asap.....

Bill no :- 184964
Sales Executive:- DINESH PATEL ([protected])

sender:-
Advocate:- Ms. Neha Seth ([protected])

From:- DAMAN SUZUKI BATALA we engine repaired access 125. first time they given us after twenty days it is not set so far even. we have given then again two time. the servis is so bad that we cannot expiain.it seems so that they have not qualified &experienced mechanics.

We Have Paid Rs:9500. nearby.

I had given my Maruti Esteem VXi 2007 model for a free carwash and repair of tripmeter.Shivam Autozone in Kandivili West kept the car for 3 working days,opened aqnd closed the meter thrice,charged Rs300/- for opening the sppedometer and simply didn't do the repair job.I'm very dissatisfied with Shivam Autozone's servoce and the service advisor was Milind

Dear Team,

This is to inform you that i purchase a new WAGNOR LXI from your respective showroom from (MARUTI SHOWROOM MAGIC AUTO) DWARKA on Aug 06 2011.But i have lot of complaints against this showroom.

Complaints are as follows:-

1) Showroom executives doesn't know how to speak with our customers, and i think they all are behave like .i already register same issues in your quality sheet by the time of purchase , but i think due to this culprate guy (Thakur) they can't provide you the same.

2) One executive MR THAKUR ([protected]) working with maruti Magic auto Dwarka he wants my VOTER ID CARD for vehicle registration for one day .after one day i ask for my voter id card firstly he sad give me 5000 rs for new car party when i m denied he completely sad he dont have my voter id card and use abusive language with me .

4) The below mentioned guy (thakur) commited me to give five accesiories with new car when i make full payment he denied there is nothing free with this car this is completely mis-selling of your product .and this is also to inform you that i m not intersted to buy maruti i m interseted in I10 hyundai but maruti guys convence me for the same so i will decide to buy the same car (wagnor-lxi).I ask one simple question from you maruti guys you know how to treet with the customers.you can't give me a free car i will purchase from your company on rs 4 lac.

5)I completely dis agree with this type of services and i file a legal complaint in consumer court against the respective showroom executive ( thakur) because of this i have lost my voter id card ,.

Dear Maruti Team:- Request you to kindly arrange my voter id card from (Mr Thakur) and give me a appology letter for the same from magic auto .and take serious action against Mr thakur and for your information your quality guys who sitting there as a dummy.please share feedback with your team also.

Request you to kindly arrange a call back or send my voter-id card to my address .also let me know how many days you will take for the same.

An early response would be appreciated.

Regards,

PARAM
[protected]

dear sir ,
on dated 24.08.11 i vinod singhal resident of 71 S.P.M. nagar bharatpur visited to your work shop named T.M.MOTORS BHARATPUR for my celebriety brand swift dzire no. RJ 05 CA 3758 after taking all paid service charges on 20000 K.M. service they had charged Rs. 630 a lumpsum amount and 560 Rs. for other checkup. I want to know weather they are following your norms or not.
Thanking you

Vinod Singhal
Director
SAURABH UDYOG
Bharatpur
[protected]

Hi,

COnsider this as a complaint against Maruti service center MSSD Naraina. My 32 days old Maruti Swift LDI has been spoil by them after the first service. The car is with them for the past two days and are not able to diagnose the fault which was induced by them at the first place. (First service happend after 14 days). Car bought on 16 July 2011.

I went for the first service of the car on 4 August 2011 and car had no problem. I requested for only the Oil change and regular inspection.
Problem starts from here :-

I took the delivery of the car which had a puncture tire and a bad air nossle of another tyre.
the car started making whistling noise when brakes were applied.
Car started to pull towards left (Strong).

The above mentioned problems were not there before I gave the car for service. Then to get this issue resolved I took the car back on 17 August 2011 (I had complaint about the issues 2 days after taking the delivery of the car from 1st Service, over the phone).

Then again I was told by the service adviser Mr. Vinay Panday that the noise from the brakes is normal and I should not worry about it. As if I have never driven a car before and I dont know how the brakes should sound. Anyways, this was secondary.
I asked him to rectify the car pulling towards left as it is not an alignment issue. He said that we will check the alignment and will rectify it. However, as I said it was not an alignment issue and the blame was put on me that I have got Alloys and tyres from outside. But mind you i got the tyres and alloys changed after driving the car for 80 Kms. I did not have this problem before the service. The adviser has put all the blame on me that its because of the tires and not the alignment. I am not saying that something went bad while doing the alignment, but I am saying that someone purposely did something.
Still he said we will check the alignment and give you the car in 2 hours. I went back to take the delivery and as soon as I drove it out of the service station there was another problem added to the car. A very abnormal voice from the left hand side front of the car when driving the car over 70kmph. I went back to the station and reported the problem.
An adviser named Jeevan did a test drive of the car after I reported the issue to Mr. SS Gupta. He confirmed that there is an issue with the noises that are coming. I was asked to give the car in the morning to which I said i will give the car on saturday only.

On saturday I gave the car at 8:30 am in the morning and the car was inspected for the first time that day at 10:30 am to confirm the type of noises coming by Mr. Durgesh. (2 hours later)

He told me that he is not able to diagnose the noise and will have to keep the car for 2 days and may be more (this was his response without (SHAMELESS)).
I told them that it is 11 am and that you can check the car for the rest of the day and I dont think it will take so long to rectify it, but to vain.
I was supposed to go to enjoy my long weekend with friends to kasauli and all the books were done but these guys did not react. instead of taking the case on priority the car was left untouched for 3 hours.
After a lot of argument I was told that I will be given a substitute car for delhi driving however the car was issued to me at 4:30pm. I was waiting for 4 hours and 30 minutes for someone to get back to me.
And now I have been trying to chase Mr vinay pandey who is on leave and does not have an update. I called the service station who have no idea about my car. Mr gupta who told me he will get back to me soon and its been 2 hours since then.

I feel highly cheated and will be taking this matter further as the car was spoilt by the service station and they are so casual about this. Highly unprofessional (Sarkari company feel) i got. I have a hyundai and fords but never faced this kind of a weird issue before.

Hi
Today i am writing before you in sheer disgust. I got my car serviced at Competent Automobiles Co. Ltd Village Tikkar Po Didwin NH-88 Hamirpur HP on 14/08/2011. It was running fine before service. But after servicing i found something black at the bottom. The car had lost its power. It moved easily in 4th-5th gear at the speed of 40-50 before service and ascend easily on hight(as my native aera is hilly) on 1st-2nd gear. But after servicing it denied to move at the speed of 40-50 in 4th-5th gear and i had to either accelerate or compelled to down the gear.
Therefore, i am totally dissatisfied with the service. If this grievance is being read by the Officer from Sales & Marketing/Administration i want to utter that the work culture of above MASS is not up to the mark. You people claim your motto as "COUNT ON US" and "BUILDING TRUST, WORLDWIDE" how somebody can trust you or count on you? when your service is so miserable like this. I dnt know whether you act upon this compliant or not? But if you people listening, please do forward this complaint to said destination otherwise one day your boasting for giving good service will definately perished. IN THE MARKET OF COMPETITION ONLY QUALITY GIVING AGENCY WILL SURVIVE, OTHERWISE....

In Hope...!
Tarun Sharma
Car No. HP 74 1065
Ph.[protected]