Maruti Suzuki India Complaints & Reviews

Hi,
I had given my car WB 02X 3043 for service and repairs at Maruti's Authorised Service Station named "Auto Hi-Tech Pvt Ltd" located at 34A,C.N.Roy Road, Kolkata- 700039, ph:[protected]/02 and was given an invoice for Rs. 3000/- ( approx)

It was a paid service request for normal 30,000 kms routine and specially for solving a whirling sound during reversing of the car and also the same sound emits during braking. They were told to check the problem which could be due to the braking system. This issue was noticed few months after purchasing the car ( 19th feb 2007) and from then we have been pursuing this particular service center even during the free service period, but in vain. We could not avail service from other service center then as this station was alloted due to my location.

I am terribly disappointed with the service that was provided for the chronic problem which was not done and I got lame excuses for the same. Moreover, they state that the problem cannot be solved being an authorized service station !!!!!!!

It is alarming to note how Maruti authorises their service centers when they are incapable of handling the responsibility. I, for one, am very disappinted and dis-illusioned with the response I got and am also very sure that the next car I buy shall not be a Maruti Suzuki. I feel Maruti Suzuki are not training there authorized personnels or they are employing monkeys by paying peanuts.

brgds/Mrs Neena Dutta
18/76B, Dover Lane
Kolkata- 700029
ph: +91 [protected]

ON 20TH sept.2010 means yesterday i have given my car GJ 3 CA 6374 with universe auto.nr,navagam octroi point .rajkot.
I HAVE GIVEN LIST OF COMPLAINS WITH SPECIFIC COMPLAINS.RECEIVED SMS FM S.STATION TO COLLECT CAR AT 4.30.....WASHED CAR NOT WASHED FROM FRONT,NOT CLEANED FROM INSIDE,DIRTY GARRAGE,OWNER MOVING ARROUND WITH I DON'T CARE ATTITUDE,COMPLAIN LIST WHICH I HAVE GIVEN THEM LOST SOMEWHERE,ONLY CHARGEBLE JOB THEY HAVE ATTENDED BUT NOT COMPLETED..I PAID 1257, BY CASHMEMO.

WHY MARUTI KEEP SUCH SERVICESTATION ? PLEASE DO NOT GIVE THEM BOARD LIKE AUTHORISED SERVICE STATION.THIS S.STATION HAVE ONLY CHEATING SERVICE.

PLEAE DO NOT KEEP SUCH PEOPLE & SERVICE STATION.IN OUR FAMILY WE HAVE 7 CAR OF MARUTI ONLY.FIRST BAD EXPERINCE FROM WRONG PEOPLE DUE TO WRONG SELECTATION.

RAKESH SHAH....[protected].

chavan automobile service center is taking too much time for servicing & repairs of my own esteem car number is MH-04 AC 3450 . I have given my car for servicing repairs on 6.9.10 and it is not yet completed. The behaviour towards customer and their service is very bad.

Ankush Chavan, IIS Officer
Mob.[protected]

Hi
I have to rgeister complaint against Ratan Motors-Chembur for not giving me Test ride for Swift VDI with my Enquiry pending since last 4 months.
Every 4th day person calls & asks me for my decision for buying Swift, when I have not been offerred a Test Ride Yet.
This is really pathetic when the Test Ride is not given to the End Consumer & Expect to buy the product.
This is not accepatable.

Sir,

It is to put in your notice that I bought a Maruti Swift 5 months back. The bumper (Back & Front) both are coming out every time i take it out for long drive. I felt that the the bumps are the only reason for that. But whatevr the reason the bumper must not come out automatically due to these bumps on road evertime.
By this complaint I like the maruti engineers to find a solution of bumpers other than the current lock system they are using. They must use something on all four corner of the bumpers. Which can be a autolock, clips (male+female) or some screw system from under the body.
What I feel is the only locking system is not enough to hold the bumper at place.

Pradeep Kumar
[protected]

I have purchased Suzuki access 125 on July 23 2010.It was promised by company(broshure and booklet) and dealer that it will give the average of atleast 50-55 kms/ltr.I purchased it from Ganesh Suzuki Showroom,Latur-Maharashtra And I also have a Complain about the Dealer,I am Not Satisfied about the Services of the Showroom,No one Listen to my Complains and the Workshop(Mechenic)Staff is also not Present.

I had my car DL-4C-AA-9055 serviced at Pratham Motors, authorized service dealers for Maruti. I had paid extra for Upholstery cleaning. Despite of paying them it was not done properly, and upon delivery there was no feedback form given. Upon asking for the feedback some lame excuse was given. When I had asked same thing to the supervisor looking after service of my car, he told me not to worry on this as he will get his people and clean it. Despite of asking him and the other executive who called me for feedback, no one has turned up yet. Today after almost 2-3 weeks when I spoke to same supervisor he was again on the same track that he will get it cleaned in a day or two.

When ever I told them that I'm going to Maruti for complaint, they were scared and tried to convince me that I should not do it and they will take care of it. However till date no resolution.

This is 3rd time in row that I'm required to follow-up with them after every service for pending jobs, especially for cleaning. Last two service also the same issue, that the car was not cleaned and I had to waste another day taking my car and fighting with them to first agree that the car is not cleaned at all, and then make them clean as if they are doing charity to me. I don't understand why still consumer is not empowered to get what he's paying for.

Puneet

RIGHT FROM THE FIRST SERVICE OF OUR WAGON R CAR MODEL 2007, WE ARE COMPLAINING THE MALFUNCTIONING OF THE GEAR. EVERY TIME WHEN WE SERVICE THEY TEMPARARLY SDJUST IT AND DELIVER IT TO US. AFTER 1 OR 2 MONTHS THE SAME PROBLEM ARISES. THIS, OUR DEALER ACER MOTORS TRIMULGHERY, SECUNDRABAD A.P.(I PRESUME THAT UNDER THE INSTRUCTION FROM MUL) THESE DEALER DRAG LIKE THIS AND AS SOON AS OUR WARRENTY PERIOD OVER THEY DECLARED THAT OUR CAR GEAR-BOX WAS NOT FUNCTIONING PROPERLY AND WE HAVE TO CHANGE MANY PARTS IN THE GEAR BOX FOR SMOOTH OPERATION. THE ESTIMATES WAS AROUND Rs.5000/ - AS TOLD BY THE DEALER. I ASKED THEM WHEN THIS PROBLEM WAS FROM THE BEGINNING WHY YOU HAVE NOT CHANGED THE PARTS IN THE BEGGENING ITSELF. FOR THIS THEY DONOT HAVE ANY ANSWER. THEY WERE VERY ADAMENT AND ASK ME TO PAY Rs.5000/- TO WHICH I DECLINED. THEY HAVE NOT RECTIFIED THE PROBLEM AND IT IS STILL IN MY CAR. I AM SURPRISED SUCH A BIG MULTINATIONAL COMPANY, HOPW THEY PLAY WITH THE CUSTOMER AND AVOID TO TAKE THE RESPONSIBILITY OF REPALACING THE BAD PARTS. MUL AVOID BY HOOK OR CRROK, TILL ONE'S WARRENTY PERIOD EXPIRES. THIS IS THEIR STRATEGY.
BUT THIS STRATEGY WILL NOT WORK FOR LONGER TIME. I HOPE MUL WILL MEND THEIR STRATEGY AND GET THE CONFIDENCE OF THE CUSTOMER. I LOST THE CONFIDENCE IN MUL NOW.
GHANSHYAM SINGH
HYDERABAD
(M) [protected]

I Purchased a Maruti SX4 Last year in August. My usage is very Low till now my car has been drien less than 300 Kms.

I am facing a problem with the interiors. First there was a rattling noise in the car from front left door. I took it to the service station and the guy there just banged it with his hands and the noise stopped.

Today my rear left door's Internal Panel Separated from the external panel. God knows why it was all fine till yesterday. This door is used only by my 5 yr old daughter and she was stuck ... I had to force the internal plastic back on the external Panel to get the door open. I am sure eI will have to pay for this to be fixed as plastics are not coered in the extended warranty.

So I will have to pay for keeping my car in a good condition

This is totally unacceptanble for a car of this price.

Manish Pandey
Mumbai - Ph [protected]

This is to bring to your notice that I have purchased a Zen Estilo VXi on 10.07.2010 from Dewar's Garage, 4 Council House Street. Kolkata - 700001. From the very date of purchase I have faced the following problems in the car -

1) Engine knocking.
2) Steering tremor at 90 Kmph
3) Under body vibration while taking left turn
4) Tremors are also felt on clutch paddle, accelerator paddle at lower speeds between 10-30 Kmph
5) Tremors are also felt during sharp acceleration from 0-30 Kmph.

However the car was under inspection at Dewar's Garage workshop and Machino Techno Sales Workshop for more than 5 times.
The clutch assembly, engine mounting, 3 wheel rims has been replaced; as a result of which the engine knocking has been reduced to a large extent.

In the present scenario problem 3, 4 & 5 still persists.

It is very frustrating to use such a defective “new” vehicle and I am being mentally harassed since the date of purchase.

I personally feel that I have cheated by Maruti.
We all are aware of the so called best in services by maruti; lets find it out in this testing situation.

I would sincerely urge Maruti to replace me this defective vehicle, else provide me compensation for the same.

Regn no of the vehicle is WB 06D 8079

Regards
Atriman Das
[protected]@yahoo.co.in
atriman.[protected]@gmail.com

I am forced to write this letter of complaint which talks about the standard of service offered by your reputed Service center at Swargate, Pune.

My client was treated as a dog at your swargate service center and insted of helping my client to rectify the problem and get it resolved my client was insulted in front of other customers.

I would be more than happy to know what action you have taken on Mr.Kiran (Store manager) Mr. William and Mr. Sunny. who have caused my client considerable inconvenience and embarrassment.

I trust that you will give this matter your urgent attention and will see that we are put to no further inconvenience and embracement.

I look forward to receive your written response to this criticism in next two working days from the time you receive this mail.

I trust that you will give this matter your urgent attention. If I do not receive your mail in next two working days I shall be forced to file a case against you in consumer court for treating my client Mr Baldota as a dog.

Regards
Prratek Baldota

I am pramodkumar.k from kerala and ihave booked swift dizare vdi on july'7' 2010 through popular vehicles and services ltd pattanamtitta ,the dealar promised me oraly to give the vehicle with in one month. The written agreement was that the vehicle will be delivered with in two months.now it crosses two months,now they are saying that it may take four or five months to deliver the vehicle. Ialready paid Rs 50000-/- as advance

Dear Sir,

Problem: 1. Window panel (back side) got rusted with in one year time
2. No anti rust seal provided on both side back window panel

Misguidance from Authorized Service centre: After the complaints, they have refused rectify the same stating that black colour got removed as there is no seal or felt provided.
But on en-query I found the sealing are already provided on the panel for the same model with my colleagues who purchased car one/two months later..


Please support me regarding the solution of the problem and guide them for a good customer support.

Your authorized Service centre at Raigarh is not co operating. You are requested to please look into the matter and resolve the problem immediately.

Selling Detarls: Satya Automobiles– Bilashpur ( Chattisgarh)

N. Dey

Sir

I regret to inform you that i had purchased Maruti Suzuki wagnor around a month back from Kataria automobiles AHMEDABAD,but the day it was delivered glass tray was broken, horn not working,problem in meter,as well as engine vibrating. i complained them very next day but they answered that i will have to use till first service. But now even after service i am not satisfied at all. Since the very first day i am facing problem..Even the wheels are vibrating.. i am really dissatsfied with this. I dont expect such service from a reputed company like MARUTI..I kindly request you to change the piece.The product is totally defective.
Please look into the matter and change the piece as soon as possible..Its not only important for me but you too.. I expect a reply soon without any delay.
Thank you..Pradeep Talreja

To,
Customer Care ,
Maruti Suzuki (India) Ltd.
Sub:- Complaint against the Dealers/Agencies
Sir,

# I had bookeb a car Swift Dzire VDI on Dt.19/07/2010 with Competent Automobiles Co. Ltd. and paid booking amount of Rs. 10,000/- vide receipt No. 929 dated[protected].

# This vehicle of me has been financed with State Bank of Patiala and the State Bank of Patiala had issued a Demand Draft bearing No. 784523 amounting to Rs. 6,42,164/- payable at SBOP New Delhi in favour .

# That at that time your Dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) had charged Rs.12,000/- excess amount from me till today.

# (Maruti Sweft Dzire-VDI) bearing Engine No. D13A-1455121, Chassis No. MA3FSEBISOO 289633, Model-2010, to me above note sale invoice No. [protected]SRSA dated[protected] Competent Automobiles Co. Ltd. .

# That after the purchasing the above noted vehicle when I reached at my house and seen my vehicle then I found that your dealer COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) handed over me a defected, old and used Car because the Sale invoice has been issued by you on dated 14.08.2010 while me purchased the said vehicle (Car) on 16.08.2010 but this car had sold on your maruti record on 20.08.2010 which is clearly shows that the Car in question is defective, used and old one. You had already sold the said vehicle in previously and due to defect you further sold the same to me, thus your COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) cheated me and extort money by playing fraud.
# That thereafter I reached at your workshop/Service Station of your addressee APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-12340, for First Free Service of his above noted vehicle and made complaint to the officials of your addressee that there is a Starting problem has been arisen in the vehicle and a loud sound in the Engine of vehicle in question has been also arisen. Then They had done the service of the vehicle in question but I had feel a great surprise when your addressee had illegally charged Rs. 5600/- including labour charges of Rs. 2514/- from me. while according to the company instruction the service was free. It is further a great regretful thing to me that the problem arisen in this vehicle i.e. starting problem and sound in engine had not corrected by you addressee .
# That on dated[protected] a yellow coloured light had been flashed in the Techno meter of the vehicle (Car) By me.Then I had telephonically contacted to the Service Station and talk with Service Advisor Mr. Sandeep Mahlawat on his mobile No.[protected] at about 10:00 A.M. regarding the problem in the Car and on the advise of Service Advisor reached at the workshop/service Station of you addressee along with vehicle in question and the workers/Mechanics of you addressee without preparing job card entered the vehicle in their workshop and after 30 minutes handed over the Car to the client o[censored]ndersigned stating that now the Car is O.K. condition. At the time of taking the vehicle from the worker/Mechanics, I had asked them that me and my family members wants to go at Ajmer, please make sure in between the way of Ajmer the vehicle could not create problem to me and my family.
# Thereafter Me and my family started our journey from Rewari to Ajmer and when we reached at Shahpura near Jaipur the suddenly Vehicle (Car) had been stopped due to technical fault, on that time I make telephonically call on Maruti on road Service Center Numbers 18004200 then the person who attend the call assured to me that provide service within one hours. I had waited up to 2 hours on that place but nobody appeared there, thereafter I arranged a Crane and toe the Car at nearest Maruti Authorized Service Centre namely PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar road, Jaipur (Raj.) about 5:30 P.M. The staff of your addressee had told me that tomorrow i.e. 28.08.2010 at about 11:00 A.M. we will handed over the vehicle to you. Due to this unexpected problem, My family members and Me stayed at Jaipur in a Hotel and suffered a heavy mental, physical and economical pain and harassment and thereafter at about 6:00P.M. I reached at the workshop of you addressee then your addressee had told me that if you will pay Rs. 60,000/- to us then they will repair the Car in question because the fuel injector of the vehicle has been defective from the very beginning i.e. it is a manufacturing defect, if you purchased the vehicle from our Agency/shop then we will repair your Car without any cost during the guarantee period. On that I had contacted to Mr. Vinay who is the work Manager of APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401 on his mobile No. [protected] and told all the situation and mishappaning due to the Car in question then he told to bring the vehicle on the workshop of addressee and assured to repair the vehicle without cost because of manufacturing defect. Then I had told to the official of your addressee namely Devender Bhardwaj works maneger PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), for not paying any amount because the vehicle is falls within the guarantee period and asked to return the vehicle on that the official of your addressee had started misbehaving with me and my family members and abusing with them and told why vest my time and forceably charged Rs. 2656/- from me and told we have replace 15 Ltrs diesel in the vehicle, hence you will pay the same and further illegally and wrongly charged Vat on the Diesel.
1. # Thereafter Me and my family had toe the vehicle by Crane and reached at the workshop/Service Station of you addressee on dated 29.08.2010 at about 8:40 A.M. and handed over the vehicle to APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401,for repair. On dated 01.09.2010 Mr. Vinay, who is the official of your addressee had telephonically told to me that this vehicle had not sold by us, if you want to repair the vehicle from our workshop/Service centre then you will pay 50% of the cost of fuel injector amount i.e. Rs. 30,000/-. If you had purchased the vehicle from our showroom/Agency then we will repair/replace the said part of your vehicle without any cost. On that time I talk to Mr. Amarnath Bansal (G.M) COMPETENT AUTOMOBILES CO. LTD. GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana) on telephonically then he told me that we know regarding the defective fuel injector of the vehicle from the very inception, if you bring the vehicle at our workshop at Gurgaon then we will replace the fuel injector without cost. On the assurance of your addressee. Then I had toe the vehicle by Crane and reached at COMPETENT AUTOMOBILES CO. LTD. ,A-25, Sector-34, Infocity, Gurgaon, (Haryana) the workshop/Service Station of your addressee at about 6:20 P.M. on dated 01.09.2010 and handed over the vehicle to your addressee for replacement of the vehicle with a new vehicle.
# That the due to the wrongful and illegal act and conduct on the part of your addressee had me suffered a heavy mental, physical and economical pain and harassment. .

1. COMPETENT AUTOMOBILES CO. LTD., GF-12 & GF-16, OMAXE PLAZA, Sohna Road, Gurgaon-122001 (Haryana)

2. The authorized dealers APRA AUTO (INDIA) PVT. LTD., Mangal House, Near Old Chungi, Bawal Road, Rewari-123401, through its Owner/Proprietor.
3. And PREM MOTORS PVT. LTD., E-101, Road No. 8, V.K.I. Area, Sikar Road, Jaipur (Raj.), through its Owner/Proprietor.
is liable for every act and conduct on the parts of addressee and the addressee being authorized dealer of Maruti Suzuki are liable to provide every facility/benefit to the customers who purchased the vehicle of addressee no.
Through this returned the amount which was illegally charged from me the vehicle as mentioned in above paras.
Your addressee is called upon to handed over/replace the Car me with a new Car because of you had sold a defective, used and old Car to me and thereby cheated me and extort money and also liable to returned Rs. 12,000/- which was illegally charged from me at the time of purchasing the said Vehicle.
Regards:-
Krishan Yaduvanshi S/o Smt. Saroj Yadav
Mob:- 92.156.69096

General Manager (Sales)
Maruti Suzuki,
Gurgaon

Dear Sirs,

THIS IS THE RE-SUBMISSION OF COMPLAINT THAT I HAD PREVIOUSLY SUBMITTED
FOR MY CAR'S MANUFACTURING PROBLEM.
I WISH THIS TIME I GET ANY RESPONSE FROM YOUR SIDE.
I have purchased New Zen Estillo in sept-2009. The engine of my car got seized in aug2010. As per the dealers investigation there was some hitting of stone in the sump of the engine due to which the engine got seized. I want to know that the new K series engine of your new car so delicate that with the mere hitting of the stone impact, the sump gets damaged? Due to this my car had to be under repair since last 20 days. Your dealer has told me that in this case they are helpless & I had to get the vehicle attended on my own which I have done. What precaution has been taken to safe guard the engine from getting damaged on Indian conditions? From the day I purchased this new car (against the exchange offer) I had been facing the problem of pickup, average fuel consumption for which I had not received any suitable response from your dealer (M/S Shubh Motors)

Sir, I am a customer of Maruti suzuki from last eight years. This type of problem I had not faced with may maruti 800 car.

Sir as your firm is an international ISO organization, this type of the engine problems brings black spots on your organization. I had got attached to your products seeing your International status & reliability & preferred your products against the other similar products (cars).

Sir it is humbly requested to kindly look into this and do much needful by giving me suitable justice as per the fame of your organization.


P.C.BHATNAGAR
H-4, Gopal Nagar,
Dubey colony,
Katni-483501

what is the use of buying a vehical which dos't have good servicing center i had to wait for all most one week for sample problem, before servicing my bike is to give 41-45 millage now i am getting 30-35 what hell is this .they gust dont care they are the worst people i ever meet in my life. what the hell the company is doing . do any one have the custmer care number pleae post it

one simple suggestion Dont buy this vehical for god sake


thanks

Ramu

MY NAME IS AKASH DEEP AND I AM FACING VERY TROUBLE WITH MY NEW CAR SWIFT VDI (SWIFT PARTS ARE VERY POOR, FRONT BUMPER,REAR BUMPER,A.C.,VERY NOISY WHEN WE DRIVE THE CAR AND ALSO NOT GETTING ANY SERVICE FROM ANY MARUTI DEALERS

Bad Service

This is regarding my car Maruti Suzuki wagonr Regn No. RJ06CA6074 .
I purchased the car from LOHIA,AUTOMOBILE BHILDWADA, date of purchase is 4/04/2009. The car met the accident on 05/04/2009 and was repaired free of cost at the bhildwada service station. In that accident, the bumper and the headlight was damaged and components were raplaced.

The problem started when the bumper paint peeled off and the brightness of headlight geting dimed in next 15 days. I approached the service canter regarding this problem. They told that it would be done at the time of second servicing. It was rectified by them at the time of second servicing. But the paint peeled of once again in one month.

I was transferred to Mathura form bhildwada.Now I got in touch with Mathura service station. But they are not attending to my problem. I consulted the Maruti service customer care for their opinion but, they asked me to go to bhildwada service station, which is not feasible for me.

I am totally dissatisfied by the service provided to me. I want my car servicing to be done at Mathura service centre only and the problem should be rectified permanently by any means.


Binod Kumar jaiswal
Branch Manager barsana,Mathura
Mob-[protected]

Dear sir,
I have purchased Maruti Alto LXI through Maruti scheme "Ham sath sath Hai " in 2007 when I was working with M/s Bharat Forge Ltd Pune.For that M/s Maruti Udyog has given me loan 2.75 lacs.I have paid 16 installments of Rs 4197/- & balance due I have cleared when I have left M/s Bharat Forge Ltd. in 3/2/2009.
Now I have urgency to sell my vehicle for that I want to remove Hp from my RC book. I have asked Maruti Udyog to give me NOC but they are not responding .

Pls tell me what to do?