Maruti Suzuki India Complaints & Reviews

Maruti Suzuki/Swift LDI — Poor Service at Baba Autos

I am having swift LDI 2007 and now i am posted at Ferozepur and i got my car services from Baba Autos, the authorised maruti service centre and every time i was very dissatisfied from there level of service, coz every time after the service one or other problem use to come which was always due to thieir negligience, they never called up the customer for their feedback and niether they posses any feedback registers .Even the service man are diverting the customers to get if serviced from any other outsider coz there is no benifit in getting the vehicle serviced from Bab Autos,
Kindly resolve my problem before it hits the consumer court complaint cell.

MARUTI SUZUKI/ MARUTI SWIFT LDI — POOR SERVICING OF CAR

Hi, I have given my vehicle MARUTI SWIFT LDI (Registration no being KA 49 M 981) for servicing. I have given my car for service in RNS MOTORS, HUBLI (KARNATAKA) which is 170 kms away from the place I stay. The car was not serviced properly, neither the problems mentioned on the Job card were rectified/fulfilled. I would like to know for what they are charging me Rs.2, 295, If they cant satisfy the customers from problems.

i had an accident on 20th of june and gave the vehicle to showroom for repairs on 21st of june. it is already 13th of july until now i didnt get my car. it is really hard for me without my car.
if asked it is being said that the spares have not yet arrived. i already gave a complaint on them before as they ahve not given me the temporary registration number when i bought the care from them. i got the temporary registration number 1 week later as i phoned up and said if they dont give the number i will lodge a case against them. the day befor the fateful accident day we were about to go to other state and we didnt have the number. like this right from the beginning of my purchase of the car which was bought on 10th of june.
i am totally dissatisfied with the customer service that is being done by the maruti family.

From
B.V. Rama Chandriah
Superintendent of Customs, Excise and Service Tax,
#14/3, Hoodi Muniswamappa Layout, Amruth Halli
Bangalore-92.

To
Sri. Partho Banerjee,
The General Manager,
M/s Maruti Suzuki India Ltd.,
#1, Nelson Mandela Road, Vasanth Kunj,
New Delhi-110070

Sir,
Sub: Complaint against improper customer care at M/s Garuda Auto Craft
Private Ltd., #29, Lalbagh Road and Service Station at Kanakapura
Road, Bangalore-27 – Reg
*****
First and formost I would like to appraise you that ours is a “Maruti Family.” This is my 6th car of Maruthi Brand (Maruthi 800, Maruti Omni, Maruti Esteem, Maruti Zen, Maruti Alto and lastly Maruti Shift VDI) during my last 10 years. This clearly shows my faith in Maruti Brand Vehicles.
My wife Smt. V. Radha purchased a Maruthi Swift VDI Vehicle on 30-8-09 with my persuation from the above dealer. In this regard I would like to inform you the following hardships undergone.
I have approached M/s Garuda Auto Craft (P) Ltd., for purchase of Maruti Swift VDI under exchange offer by exchanging my excellent Alto Car since the dealer’s Office is adjacent to my Office. It is disheartened to inform you that except the sales girl, the persons involved in marketing, finance have no coordination, lethargic, no accuracy and incompetent in giving correct details. They have given false promises to me. In my case they have not delivered the Vehicle on the date as promised. First they promised that the vehicle would be delivered on 21st, then on 27th and after my heated arguments with one Mr. Manunth, Marketing Incharge, at last the vehicle was delivered on[protected]. It appears that the said vehicle was diverted from another dealer viz. M/s BIMAL, Indira Nagar, Bangalore. My exchange vehicle namely Alto was handed over to them on 31-8-09, whereas the cheque amounting to Rs. 2, 30, 000/- (value of Alto) was handed over to me on[protected] only ie after the lapse of 14 days.
First they have promised me that the loan will be arranged from State Bank of India, Bangalore at the lowest interest rate ie. 8% per annum for 3 years duration, whereas, they have arranged the loan from State Bank, Hydarabad at a higher rate for 4 years period, in the branch which situated in Basavanagudi which is too far without my knowledge. The branch address was informed me only after sanction of the loan.
At the time of purchase, they promised that the vehicle will be picked up from my place for service by themselves. However, when I contacted the service station situated at Kanakapura Road, they refused to pick up the vehicle from my place. Finally, with no other go, I have to drive the vehicle by myself to service station which is 45 Kms. from my place on 24-9-09. At the time of handing over for service, one lady advised me to meet Mr. Faiz and informed me that he would attend the service of the vehicle. I informed Mr. Faiz that i) the mileage is not coming as per the Company’s promise and to rectify the same, ii) reverse gear
Cont..2
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was not functioning properly iii) the most important problem was related to 3rd gear which was slipping as if mounting is not proper which irritates me while driving, and this was informed to Mr. Faiz specifically to rectify the same for which he has given evasive reply before attending itself. On receipt of the vehicle after service, it was noticed by me that whatever the complaints I have given were not recorded in the job card and no mention of rectification of the complaints given by me and also not rectified the problem. Immediately the same was informed to Mr. Faiz. It was quite surprised and not expected from your dealer and service station of such an esteemed Company.
Further I informed Mr. Faiz over telephone on[protected] morning 10 AM that the problem of 3rd gear slipping was not rectified to which he informed me to bring the vehicle again which I am unable to do since I am staying far away.
I am forced to write this complaint since the service person has not taken my complaint on record and avoiding instead of rectifying the same by giving answers like beating the bush and taken me as a fool which is intolerable, unacceptable and against my personality.
I hope that you may take appropriate action under intimation to me.

Yours faithfully,


(B.V. RAMA CHANDRIAH)
Bangalore
[protected]

Swift Dzire — POOR SERVICE

POOR AFTER SALES SERVICE
I am from calicut (kerala). i have 3 maruthi dzire and all most my all friends used it ..its a good comfortable vehicle.
unfortunetly your after sales service is very poor....am also a business ..i suggest u that it will reduce your turnover.
so take remedial action as soon as possible

i had an accident on 12th of Oct. and gave the vehicle to showroom for repairs on 15th of oct. it is already 13th of nov. until now i didnt get my car. it is really hard for me without my car.
plz urgent contect my no. [protected]
i am totally dissatisfied with the customer service that is being done by the maruti family.

Maruti Swift Dzire — Unsatisfactory Service

Got my Swift Dzire from Maruti Service Station, Naraina. Metioned the complaints but not at all rectified but tried to rectify weiredly by just puting foam under the dash board.

I Mr Rajnikant Kamdar had booked a vehicle with Maruti Seva Automotive ltd
Dhule (MAharashtra) i have booked my vehicle on 24/5/2010 maruti swiftdzire vdi, today its 17-7-10 & still there is not a single call from maruti Co (Seva Auto).
I am a old customer of maruti as i 1st i had maruti swift vdi that i had taken on 1st april 2007 today i sold it ..
i am a existing customer of maruti what should i do wait or go for sum other vehicle
Today in maruti they only want to earn......
This time i am really very upset ....

Also i know that they r giving vehicle early to sum people by forcing them to take accessories of 20000
but i can't prove that ..
The head office must check the booking date of every customer than they will come to know that sum people r getting vehicle in a week , while other r like me r still after for 1 and half month r still on the same position......

In future i think it will be difficult for me to say others that MARUTI SEVA AUTO LTD DHULE is a good dealer ...

Hi,

I own a Maruti Swift Dzire Car. It was purchased in the month of March 2009. Ever since then there has been a continuos problem in that particular vehicle. And the service center is not able to provide me proper service. I am fed up of such pathetic service standards from a reputed company like Maruti.

0 minutes ago by niraj2703 [send email]
pl. see this matter for our immediate use.

bad delivery in service center
Hello Sir
I have given my car swift dzire toHINDUSTAN motors, BOKARO STEEL, on 13 JAN. 2011 for minor repairing and they have committed to revert it back on 21 JAN. 2011 .but a many times we gone to service centre but they fail to satisfy us and they are not giving back the repaired car ...they saying it will be done in few days ...today is 29 jan 2011 ..


My car Number is MARUTI DZIRE VXI NO. JHO 9N - 6193, COLOUR - AZURA GREY

MY MOBILE NUMBER IS [protected].

WITH REGARDS,

NIRAJ SINHA
PERSONNEL MANAGER
D.V.C. . BOKARO THERMAL

I booked one maruti dzire vdi on 8/12/2010.They give the waiting period 6 months maximum.Up to 31/5/2011 no information from the dealers.
SANKARAN NAIR.G.K.
VILACKADU
MADAVOOR-PALLICKAL.P.O.,
PIN-695602
[protected]

Worst experience in my car free service

I had given my car for second free service and the model of my car is Swift ZDI, post the service of my car i found that service center people had taken off my car spare wheel Suzuki logo cap which is a alloy wheel.

ACE Pvt Ltd — Not receiving the statement

I am not received SBI Credit card statement in last 4 months. Please send me my statement to my mail ID

maruti, alto k10 — body

I OWNED A NEW ALTO K10, LAST MONTH, I FOUND A DEFECT IN THE FRONT DOOR, IT SEEMS, THE 2 DOOR FRONT AND BACK IS NOT ALIGNED PROPERLY., WE CAN SEE A BULDGE IN THE JOINING PART, IN B/WN. I DON,T KNOW HOW MARUTI CAN COME IN THIS WAY.

I have also taken a new Alto LXI from then last week and the service I got was one of the worst I have ever imagined. I had informed them that I want the delivery on Saturday and then when I went to take the delivery they did not even have the courtesy to put a ribbon or a garland on the car and did not even bother to give me a gift box. My Car has only run 282 kms and I have started facing issues with regards to the gear being too hard. I noticed this problem the very first day but thought that since it was a new car it may be a little hard. I was promised 5 accessories from them and so long I am waiting to get them. I was told that I have got the best corporate discount but when I called Maruti Suzuki customer care I came to know that I was cheated by 500s on that as well. I have been promised a refund of the same but have not got that yet.

Warm Regards,

Praveen Bellur

[protected]

Maruti Suzuki Alto K10 — missing of auto card

Lost my auto card of car number: ka-05-mj-2616 which could nt be teased. Hence i request u kindly to issue me a duplicate or new auto card at the earliest. m srinivas Ph:[protected]

Hi,
Request you provide some more updates as I am also a prospective buyer from the same dealer.
1. Have you got the committed money?
2. Have you complaint to Customer care of maruti at delhi and if there is any settlement by them.

i agree with my complaint and i feel the same should not be happen with anyone.

you should complain about the dealer to maruti. Contact them at their CRM number[protected] or email them at [protected]@maruti.co.in

This is regarding poor service by the service center of "WONDER-CARS" in Pune @ Pimpri workshop. Yesterday I put my car for Paid service. But the approach of the service center people is really pathetic, they have least bother about the problems I want to share with them regarding my car. Seats & backside of the car was dirtier than earlier. Polishing is not done properly it seems they are in a hurry to get the things done quickly. I am really annoyed with the service of this particular service center " WONDER CARS " in Pimpri. My car number is MH-14 BK 3470(Swift-LDI).
Main problem was mine cars RHS type was completely eroded & this problem i was addressing to the service center people from 8000 Km but none of them took me seriously & also my 5th was nerve ever taken out of the boot(dikki) even when i always told them to rotate the tiers, now when i have driven 25K i have completely damaged 2 tiers due to wrong things done by WONDER CARS service center then 2nd type was placed on 18K n with 7K kms of running that Tyre is also eroded.
When complained the same to the service station people & had word with the manager named: Dayanand Chavan he to my surprise started shouting at me & was really about to pounce & fight, at that time i really was wondering that was this a MARUTI SUZUKI service & am i there customer?
I need to compensation for my 2 tiers & an action against Mr. Dayanand Chavan for his misbehavior.

Regards,
Rohit Patil.

if your facing such major problems with your dealer, you should get in touch with maruti at their CRM no:[protected] or email them at [protected]@maruti.co.in and they should provide you with a prompt solution

Dear Sir,
I had availed the services of Jamkash Vehicleades, Hyderpora Srinagar, Jammu And Kashmir for fixing the dented bonnet of my car.I asked them to replace the same and also made an Insurance claim.But to my surprise, they carried out the process of removing the dent without replacing it.Moreover, the said bonnet has been damaged with groove marks at two places and it reflects some noise when my car is in neutral gear.This all was done against what I was assured by their employees.
I am therefore registering a complaint so that customers don't suffer in future.

Regards
Syed Mubashir Shafi
Vehicle No:JK04C 4048
ALTO K10
COLOUR FIRE BRICK RED