[Resolved]  Maruti-SWIFT — Poor service and bad behaviour from the management

Address: Rewari, Haryana

Hello Sir,
Subject: Complaint against not delivering good service -Maruti service Center
APRA AUTO (I) PVT LTD
MANGAL HOUSE, BAWAL ROAD
REWARI HARYANA 123401

I had purchased my car under the Maruti Suzuki Gift a car -NRI program in November 2009. I really liked your program and gifted Maruti-SWIFT to my parents so that they can comfortably use it but since then there are many problems with the car. Every week or so you have to take the car to the Maruti service center to repair this part or the other. The attitude of the manager and the working people is horrifying, they don't even think that we have paid 5lk for the car and we at least need a good service for our car. You complaint for some problem and they will fix something else and tell you that this is only what you wanted...I do not want to write down the whole story and how much we have suffered because of the poor service quality and bad behavior of the service center people here on this post as it will take hours.
I do not know if you give the old cars or some defective cars in this NRI gift car program. It really puts a question mark on this program. As we are away from home and cant not ask dad to take the car to the service center every time. Its really annoying and you need to make sure that the service stations provide best service that's what maruti is known for.

Maruti stands for best quality and service. I hope you understand our problem and request you take some action and save us from all those bad experiences.
My India's contact no:
Vipin Yadav
[protected]
[protected]@gmail.com