Comments
That is the general attitude of Fortpoint, you realised and escaped them so early. We got our 3 free services done from them for a brand new Maruti car we purchased from them.
All three times, work done by Fortpoint was incomplete.
All 3 times Fortpoint delivered vehicle much after the promised time.
In first service vehicle had traveled much more than the return distance from our residence to the workshop, and some basic work was not done. The service guy only called me to scare me into buying a Rs. 4000 accessory saying that if i didnt fit that accessory, my engine could fail and it would cost me additional rs. 10000 to fix it.
Second service, not even washing was done. When i asked them, they told me 'gaadi bhej do, karke de denge, usme kya hai'.
Before giving the vehicle for third service to Fortpoint, i was assured by service/work managers of 2 different fortpoint service centers that work would be done properly.
When I escalated matter to Fortpoint MD that 3 times I got bad service, he is explaining to me 'aisa kabhi kabhi hota hai, shayad aapka naseeb kharab hai'. What a moronic statement. What he did not understand that consistently bad service means his management is bad.
Not to mention that suddenly the vehicle shock absorbers of brand new vehicle running just 10k kms in Mumbai highway only are so bad that smallest road joint jerks cane be felt inside. and when i received the vehicle in the night around 8 pm, it was dark so couldnt check, sadly the rear left tail lamp was cracked.
Sadly, even Maruti does not take any action against such dealers/service guys as their business is very dependent on such dealers only. I had to run a lot after the Maruti guys to register a complaint, and final result was some guy calling me and telling me to again send the vehicle to Fortpoint and he will get work done properly. When I asked him whether he is in his senses as he was asking me to trust Fortpoint again, he made alternate provisions with Sai service, which was a little better than Fortpoint.
If you have to buy vehicle from Maruti please understand that they wont help and you will always be at mercy of dealers.
All three times, work done by Fortpoint was incomplete.
All 3 times Fortpoint delivered vehicle much after the promised time.
In first service vehicle had traveled much more than the return distance from our residence to the workshop, and some basic work was not done. The service guy only called me to scare me into buying a Rs. 4000 accessory saying that if i didnt fit that accessory, my engine could fail and it would cost me additional rs. 10000 to fix it.
Second service, not even washing was done. When i asked them, they told me 'gaadi bhej do, karke de denge, usme kya hai'.
Before giving the vehicle for third service to Fortpoint, i was assured by service/work managers of 2 different fortpoint service centers that work would be done properly.
When I escalated matter to Fortpoint MD that 3 times I got bad service, he is explaining to me 'aisa kabhi kabhi hota hai, shayad aapka naseeb kharab hai'. What a moronic statement. What he did not understand that consistently bad service means his management is bad.
Not to mention that suddenly the vehicle shock absorbers of brand new vehicle running just 10k kms in Mumbai highway only are so bad that smallest road joint jerks cane be felt inside. and when i received the vehicle in the night around 8 pm, it was dark so couldnt check, sadly the rear left tail lamp was cracked.
Sadly, even Maruti does not take any action against such dealers/service guys as their business is very dependent on such dealers only. I had to run a lot after the Maruti guys to register a complaint, and final result was some guy calling me and telling me to again send the vehicle to Fortpoint and he will get work done properly. When I asked him whether he is in his senses as he was asking me to trust Fortpoint again, he made alternate provisions with Sai service, which was a little better than Fortpoint.
If you have to buy vehicle from Maruti please understand that they wont help and you will always be at mercy of dealers.
Contact Information
Maruti Sx 4
Bihar
India
India
File a Complaint
Maruti Sx 4 — Suspension system/mileage
I had purchsed Maruti SX4 on 2nd Aug'10 from Fortpoint Mumbai having car no MH 02 BT 39 & within two month of the period , car is dreven only 3500km & now I am facing problem of right hand suspension & very less mileage.