Matrix Cellular — Non working of Matrix SIM in USA

VinodNikhra

from Delhi, Delhi

Oct 21, 2011

Address: Delhi

I took a SIM for my short visit to USA (during 5th October to 11th October 2011). The Matrix people had taken
a cheque for Rs. 5000/- from me, which they got cleared fast on 7th October. I have repeatedly put to their notice
again and again that the sim provided to me did not work in USA. This was intimated by me through an SMS while
I was in USA and later through an email from there. I am sorry to point out that the services provided to me by Matrix
were highly unsatisfactory.
This is an irony that a customer can only complain and there is no penalty for the service providers in case service is
not provided. I faced lot of difficulties when the Matrix SIM did not work in USA.
Dr. Vinod Nikhra
www.vinodnikhra.com
www.nikhrafoundation.in

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Comments

Matrix_Support

from Delhi, Delhi

Oct 31, 2011

Dear Dr. Nikhara,

This is with reference to your complaint put on below said URL and our tele conversation happened last week.

http://www.consumercomplaints.in/complaints/matrix-delhi-c667474.html

We sincerely apologize for the inconvenience caused to you due to non functionality of the number and we also understand that this would have been very upsetting to you.

We would like to assure you that Matrix always tries to deliver the best services to its client, however sometimes because of network congestion or due to incompatible handset the connectivity problem occurs.

We would surely be waiving off the the bill amount for the services which you could not use, however we would request to you kindly wait till final billing which is expected by 4th Week of November 2011, we will have the complete bill amount reversed (if no usages found) along with your security deposit. We will keep you posted on the progress.

Trust, this clarifies the matter.

Please feel free to write us back in case of any further clarifications.

Thanks.
Regards,
Support_Matrix

Amruta23

from Pune, Maharashtra

Nov 1, 2011

After paying security deposit of Rs.5000/ I got a matrix card which i used it and the bill amount or usage was less than Rs.5000/- . Matrix had promised me to return the rest of the amount by cheque but yet i had not received it. I hope you take this into consideration or else i had to take serious action against you.